Technical Service Bulletin
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

New Flying Spur - Flying "B" Mascot
Bentley: worldwide (2WBE)
Bentley
2058354/2
EH
Released for publishing
May 4, 2020

New customer code
Object of complaint
body attachments and installations -> spoiler, vent grille, retainers -> radiator grille
body attachments and installations -> spoiler, vent grille, retainers
body attachments and installations -> spoiler, vent grille, retainers -> radiator grille
body attachments and installations -> spoiler, vent grille, retainers -> radiator grille
body attachments and installations -> spoiler, vent grille, retainers -> radiator grille

Complaint type
Position
component, automotive fluids -> incorrect
functionality
appearance, surface -> scratch
component, automotive fluids -> damaged
contamination -> dirty

New workshop code
Object of complaint
Complaint type
Position
body attachments and installations -> spoiler, vent grille, retainers -> radiator grille component, automotive fluids -> incorrect

Vehicle data
New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
ZG2* 2020 E
*
*
*
ZG2* 2021 E
*
*
*

Documents
Document name
master.xml

Technical Service Bulletin
New Flying Spur - Flying "B" Mascot

Transaction No.: 2058354/2
Release date: May 4, 2020

Condition
This Technical Product Information (TPI) Document is designed to give repair guidance and standardised fault reporting for Flying “B”
functionality, poor finish and damage concerns.

Technical Background
Multiple concerns have been raised about the functionality and appearance of the Flying “B” mascot, this document provides recommendations
for each particular fault condition.
Specific Damage Codes should be used when making any warranty claim – see Measure and Warranty accounting instruction sections.

Production Solution
Not applicable

Service
Description

Damage Code

Solution

Information

Corrosion beneath “clear” section
of Flying “B” wings.

0001

Replace Flying “B” elevating
assembly.

Figure 1.

Corrosion on edges of Flying “B”
wings.

0002

Remove corrosion using metal
polish.
If corrosion cannot be removed
successfully or there is a repeat
complaint of corrosion, replace
Flying “B” elevating assembly.

Figure 2.
Care must be taken not to
damage paint on Radiator Shell.

Functionality
Slow operation / vibrates / fail to
deploy / fail to stow / bounces
back.

0017

Apply “Tri-Flow” lubricant.
Figure 5.
If the concern is still present after See Functionality – Damage
applying the lubricant, raise a DISS Codes 0017 and 0020 below.
query and seek advice.

Functionality
Noise during operation.

0020

Apply “Tri-Flow” lubricant.
Figure 5.
If the concern is still present after See Functionality – Damage
applying the lubricant, raise a DISS Codes 0017 and 0020 below.
query and seek advice.

Surface Finish
Surface - visual damage.

0030

Remove light surface damage
using metal polish – if damage
cannot be successfully removed
replace Flying “B” elevating
assembly.

Electrical fault - fail to deploy /
fail to stow, wings do not illuminate
or “flicker” when illuminated.

0040

If Diagnostic Trouble codes are
Figure 6.
stored in 8108 – Control Unit
For Hood Ornament -follow
Guided Fault Finding paths to
determine root cause.
Check condition of electrical
connector and connections.
If no fault found replace Flying “B”
elevating assembly.

Care must be taken not to
damage paint on Radiator Shell.

Surface Finish – black painted
variant.
Insufficient paint adhesion.

0067

Replace Flying “B” elevating
assembly.

Surface Finish – Polished
variant.
Polishing marks.

0072

Remove using metal polish - if
Care must be taken not to
marks cannot be removed replace damage paint on Radiator Shell.
Flying “B” elevating assembly.

Surface Finish – Polished and
black painted variants.
Surface Scratch
Pre Delivery Inspection (PDI) only

0080

Remove using metal or paint polish Care must be taken not to
– For PDI only - if scratch cannot damage paint on Radiator Shell.
be removed replace Flying “B”
elevating assembly.

Surface Finish – Black painted
variant.
Inclusions within paint.

0084

Replace Flying “B” elevating
assembly.

Surface Finish – Polished
variant.
Sanding marks / grooves.

0086

Replace Flying “B” elevating
assembly.

Corrosion – Damage codes 0001 and 0002

Figure 1

Figure 2

Figure 7.
Black variant only.

Black variant only.

Functionality – Damage codes 0017 and 0020
The Flying “B” mechanism should be lubricated as follows:
Remove the radiator shell, refer to Repair Group 66 Exterior equipment / Radiator shell / Flying “B” assembly – To remove and fit.
Fully reveal the Flying “B” using the following icons on the Infotainment Touch Screen – Figure 3.

Figure 3
VERY IMPORTANT: The Flying “B” MUST be revealed for the next part of the procedure DO NOT lubricate the mechanism
with the Flying “B” concealed (Figure 4)

Figure 4
Referring to Figure 5 - Ensuring the Flying “B” is revealed - Using the precision spray nozzle, lubricate the Flying “B” mechanism, apply “TriFlow” industrial lubricant into the four holes shown, the lubricant should be dispensed for two seconds at each location – Figure 5.

Figure 5
Conceal and reveal the Flying “B” five times to distribute the lubricant.
Remove any excess lubricant with a clean dry wipe.
If the complaint is still present, conceal the Flying “B” and repeat the lubrication process.

Electrical fault – Damage code 0040
Check condition of electrical connector and connections – Figure 6.

Figure 6

Paint – Damage code 0067

Figure 7

Warranty
Warranty type – 110 or 910
Damage Service Number – 6607
Damage Code – See table below
Labour Operation Codes – See table below.
Time – See table below.
Damage Code

Description

Labour Operation Code

Time (TU)

N/A

Radiator grill removed and reinstalled

66 05 19 00

30

N/A

Area View Camera Adjust

90 83 15 00

40

0001

Replace Flying “B” elevating assembly

66 07 19 50

10

0002

Remove corrosion - polish

66 07 49 00

30

Replace Flying “B” elevating assembly

66 07 19 50

10

0017

Lubrication of Flying “B” elevating assembly

66 07 49 50

10

0020

Lubrication of Flying “B” elevating assembly

66 07 49 50

10

Light surface damage - polish

66 07 49 00

30

Replace Flying “B” elevating assembly

66 07 19 50

10

Electrical connector / connections - Check

66 07 01 50

10

Replace Flying “B” elevating assembly

66 07 19 50

10

Replace Flying “B” elevating assembly

66 07 19 50

10

Polishing marks - Polish

66 07 49 00

30

Replace Flying “B” elevating assembly

66 07 19 50

10

Light surface scratch - Polish

66 07 49 00

30

Replace Flying “B” elevating assembly

66 07 19 50

10

0084

Replace Flying “B” elevating assembly

66 07 19 50

10

0086

Replace Flying “B” elevating assembly

66 07 19 50

10

0030

0040
0067
0072

0080

Required Parts and Tools
“Tri-Flow” industrial lubricant or similar low viscosity, penetrating lubricant containing Polytetrafluoroethylene (PTFE) – source locally.
Proprietary metal polish – source locally.
Proprietary paint polish – source locally.