Service Action
Code: 93G1
Subject
Release Date

e-tron Service Package
May 13, 2020

Country

Beginning
Model
Year

Ending
Model
Year

Vehicle

USA
CAN

2019
2019

2019
2019

E-TRON
E-TRON

Affected Vehicles

Vehicle
Count
10,415
917

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Service Package
Description
Parts Information
Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Audi has developed new software applicable to certain Audi e-tron vehicles in order to bring
these vehicles up to the latest factory specifications.
Software update only; no parts needed.
On or about May 13, 2020, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in June 2020. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2024. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

93G1 Page 1 of 17

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

93G1

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark labor as causal
Do not claim wash/loaner under this action

Vehicles will have more than one criteria.
Complete and claim all applicable criteria on one claim.
Criteria I.D.

01
Perform SVM operation for various control units and perform basic settings test plan if
necessary

LABOR
Labor Op

Time Units

Description

2706 89 50

10

Connect battery charger

4545 25 99

Time stated on
diagnostic protocol

Perform SVM procedure

Add ONLY if basic settings are required:
4664 25 99

Criteria I.D.

Time stated on
diagnostic protocol

Perform basic settings

02

LABOR
Labor Op

Time Units

9353 25 99

20

Description
Update universal charging cable

Continue to next page

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

93G1 Page 2 of 17

Criteria I.D.

03

LABOR
Labor Op

Time Units

Description

9196 25 99

20

Update navigation data

9196 26 99

10

Connect ODIS tester for self-diagnosis

SD CARD CLAIMING

All dealerships: Claim SD card ONE TIME ONLY for the campaign
Quantity

Part Number

1.00

83A051884Q

Description
SD Card

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

93G1 Page 3 of 17

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject:

Service Action – e-tron Service Package

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi e-tron vehicles. Our records show that you are the owner of a vehicle
affected by this action.
Service Package
Description

Updates are now available to bring your vehicle up to the latest factory specifications.
Your authorized Audi dealer will perform the applicable service package items for you
free of charge. Depending on the updates that apply to your vehicle, this work could
take several hours to complete.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.


Please bring your portable vehicle charger to your repair appointment.



This service action will be available for you free of charge only until December
31, 2024. If you wish to have this service performed after that date, your dealer’s
normal parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-2532834 or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

93G1 Page 4 of 17

Customer Letter Example (Canada)

This notice applies to your vehicle: ,

Subject:

Service Action – e-tron Service Package

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi e-tron vehicles. Our records show that you are the owner of a
vehicle affected by this action.
Service Package
Description

What should you do?

Updates are now available to bring your vehicle up to the latest factory specifications.
Your authorized Audi dealer will perform the applicable service package items for you
free of charge. Depending on the updates that apply to your vehicle, this work could
take several hours to complete.
In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.


Please bring your portable vehicle charger to your repair appointment.



This service action will be available for you free of charge only until December
31, 2024. If you wish to have this service performed after that date, your
dealer’s normal parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

93G1 Page 5 of 17

Repair Overview
A service package has been prepared for Audi e-tron vehicles manufactured within a specific period. The service
campaign includes the following points:
Criteria

Condition


Not possible to plug in/unlock charging connector



Slight longitudinal shudder at approx. 40 MPH (60 km/h) when accelerating



The following fault may be stored in in 0019 - Data Bus On Board Diagnostic Interface after more
than 12 hours AC charging time



One or more of the following faults may be stored in 0003 - Brake electronics control unit and the
yellow ESC lamp lights up

o
01

02
03

U011000: Lost Communication With Drive Motor Control Module "A"

o

C051F00/C052000: Multi-axis Acceleration Sensor Module “A”, suspension control
module)

o

C102229: Lateral acceleration 1 implausible signal

o

C102029: Yaw rate 1 implausible signal



Noises from front of vehicle at low ambient temperatures of refrigerant circuit and heat pump



Not always possible to charge using three-phase networks (208/240V)



e-tron route planner not able to connect to Internet



Incorrect navigation system displays

NOTE


Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.



This procedure must be read in its entirety prior to performing the repair.



Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.



Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
May 2020

93G1 Page 6 of 17

Required Tools
Criteria 01 and 03 – Updating Control Units

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X-

(or equivalent)

(or equivalent)

Criteria 02 – Update Universal Charging Cable

Diagnostic Adapter for
High-Voltage Charging
System

Diagnostic Tester

-VAS611009-

(or equivalent)

-VAS6150X-

Required SD Card


A SD card will be required for the navigation
update.



One SD card was sent to each dealer.



The SD card can be used for multiple repairs.



If additional copies are needed, dealers can