NHTSA ID Number: 10176046
Manufacturer Communication Number: SA-012-20d
TSB/Document Date: 2020-06-02
Summary
2019-2020 MAZDA3 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES: Connected Vehicle, Connected Vehicle Maintenance Mode, Mazda
Connected Vehicle Viewer (MCVV).
Service Alert
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
2019-2020 MAZDA3 SERVICE CAUTIONS FOR NEW AND REVISED
FEATURES
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
BULLETIN NOTES
This Service Alert supersedes the previously issued Service Alert(s) listed below: The changes are noted in
Red.
Previous
Service
Alert(s):
Date(s) Issued:
SA-012/20
02/28/20, 02/04/20, 01/24/20 and 01/15/20
SA-010/19
09/16/19, 08/14/19, 08/06/19, 07/19/19, 07/12/19, 06/13/19,
06/07/19,05/09/19,05/02/19, 04/25/19,04/11/19, 03/29/19, 03/21/19,
03/15/19,03/08/19, 03/06/19, 03/05/19, 02/25/19
APPLICABLE MODEL(S)/VINS
2019-2020 Mazda3
DESCRIPTION
The 2019-2020 Mazda3 has new and revised features that are different from previous models, and may be
difficult to understand. This Service Alert provides valuable information to support potential dealer and
customer concerns.
Index
PDI fuse
Connected Vehicle (2020 Mazda3)
Connected Vehicle Maintenance Mode (2020 Mazda3)
Mazda Connected Vehicle Viewer (MCVV) (2020 Mazda3)
Apple CarPlay™ / Android Auto™ Install Kit
Blind Spot Monitoring System (BSM)
Front Wiper Service Caution
i-ACTIVSENSE Switch
Traffic Sign Recognition (TSR) (2019 Mazda3)
Speed Limit Alert (2020 Mazda3)
Page 1 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
MAZDA CONNECT Power Function
MAZDA CONNECT Center Display View
In-Vehicle Digital Owner's Manual
Navigation System
SIRIUSXM Data Service
Power Door Locks
Walk-Away Auto Lock Function
Auxiliary Key
Transmitter Battery Saving Function
Keyless Entry Using Auxiliary Key
Rear Door Child Safety Locks Operation
Theft-Deterrent System
Link Seat & Climate Control Temperatures
Seat Warmer Will Not Turn ON After Previous Usage
Electric Parking Brake (EPB)
Tire Pressure Monitoring System (TPMS)
Condition Based Maintenance
M-MDS (MDARS)
Part Replacement
Item
Service Information
Page 2 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
Fuse Block
Fuse to be Installed at PDI (JM1 = Japan built)
(Engine Compartment)
1. There is only one fuse removed at the factory that should be
installed at PDI. It is fuse F27 (25A). The fuse is stored in the lid of
the fuse box with the spare fuses.
2. The current PDI form is wrong. It states there are two (2) fuses
removed (F46 and F50) that should be installed. The form is being
updated with this change.
Fuse to be Installed at PDI (3MZ = Mexico built)
Fuse Block
1. There are two fuses removed at the factory that should be
(Left Side)
installed at PDI. They are fuse F27 (25A) and F15 (15A).
2. NOTE: On some vehicles, fuse F13 (15A) is being removed instead
of F15 at the factory. This causes the Commander switch to be
inoperative.
3. The F27 (25A) fuse is stored in the lid of the fuse box with the
spare fuses.
4. The F15 (15A) fuse is stored in the lower panel compartment on
the left side of the steering wheel.
5. Go to SA-017/19 for details.
Page 3 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
2020 Mazda3 PDI Note:
Check for Connected Vehicle signal after installing room fuses. See the
image below for how the connectivity signal bar looks (it's the vertical
stack bar on the right bottom corner). This connectivity signal bar is
not displayed on the "Home" screen. Go into the "Entertainment" or
"Navigation" menu to check it. To confirm it is working properly, the
bar should be white like the image below.
Connected Vehicle (2020 Mazda3)
1. Connected Vehicle App remote requests below may take up to a
minute to complete.
1. Engine Start
2. Engine Stop
3. Door Lock
4. Door Unlock
5. Quick Flash/Horn On
6. Hazard Off
2. Connected Vehicle App status is not updated in real time for the
items below. Updates may take several minutes and may require a
manual refresh.
1. Tire Pressure Status (last key cycle)
2. Doors
3. Trunk/Liftgate
4. Hood
5. Hazard Lights
NOTE: Tire pressures on the app are from the last time data was
received before the ignition was turned off.
Remote Request
3. Multiple remote requests failure
1. Only a single request can be processed per minute.
2. Error messages are displayed if multiple requests are sent within
60 seconds.
Resources:
Educational Videos
Other Resources
1.
2.
3.
4.
Overview
MyMazda remote
Using MyMazda App
Vehicle Health
Notifications
5. In-car Wi-Fi
6. Saftey features
MAZDA CONNECTED SERVICES FAQ
MAZDA CONNECT and MAZDA CONNECTED SERVICES User Guide
(see attachment)
MAZDA CONNECTED VEHICLE VIEWER (see attachment)
Page 4 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
Vehicle Status
Note: Vehicle Maintenance due data is pulled from the vehicles
MAZDA CONNECT system. The customer can change the settings at:
MAZDA CONNECT - Information - Vehicle Status Monitor - Vehicle
Maintenance Settings.
Connected Vehicle Maintenance Mode (2020 Mazda3)
When vehicle is being serviced, switch to Restricted Transmitting
Mode.
Restricts MyMazda App remote functions.
Prevents error messages being sent to the customer during vehicle
service.
Cancel Restricted Transmitting Mode after completing vehicle service.
See SA-056/19 - CONNECTED
VEHICLE MAINTENANCE MODE
Go to MGSS SERVICE CAUTIONS
FOR VEHICLES WITH TELEMATICS
COMMUNICATION SYSTEM
[(US)].
Mazda Connected Vehicle Viewer (MCVV) (2020 Mazda3)
The Mazda Connected Vehicle Viewer (MCVV) enhances the Mazda
ownership experience by providing Mazda Service Advisors,
Technicians and Call Center Associates access to real-time vehicle
status information alerts for applicable Mazda connected vehicles.
MAZDA CONNECTED VEHICLE
VIEWER USER GUIDE (MCVV) (see
attachment)
This powerful tool allows you to proactively understand and diagnose
customer concerns and resolve potential issues, demonstrating how
well you know the customer’s vehicle while establishing your
Page 5 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
readiness and willingness to assist.
Page 6 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
Apple CarPlay™ / Android Auto™ Install Kit
1. The Mazda3 sedan (4 door base model) is not equipped with
Apple CarPlay™ / Android Auto™.
2. Apple CarPlay™ / Android Auto™ Smartphone Screen Mirroring Kit
accessory is not available for the Mazda3 sedan (4 door base
model).
See SA-001/19 - APPLE
CARPLAY™ / ANDROID AUTO™
FREQUENTLY ASKED QUESTIONS
(FAQ)
Blind Spot Monitoring (BSM) System
1. BSM system indicates vehicle on the opposite side.
2. i-ACTIVSENSE indicator ring will not turn green
3. Rear Cross Traffic Alert (RCTA) does not work
4. Rear side radar sensor aiming may fail
5. TPMS DTC(s) stored
This may be caused by BSM rear side radar sensor(s) installed facing
the wrong direction.
OK
NG
---
Rear side radar sensors (A) part label must not be visible when
installed.
Page 7 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
Front Wiper Service Caution
1. Wiper arm park position is located under the hood.
2. When servicing front wipers, front wiper service mode is required
or damage to wiper arms may occur (see Service Information).
3. If wiper arms are replaced, M-MDS is needed for wiper arm
adjustment (see Service Information)
4. DO NOT use wiper arms as markers when in dealer inventory.
See Owner's Manual Maintenance and Care Replacing
Windshield Wiper Blades
MGSS: WINDSHIELD WIPER ARM
AND BLADE ADJUSTMENT
Page 8 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
i-ACTIVSENSE Switch (New)
Activated Status: Green
When iACTIVSENSE is in
normal operating
status, the
instrument cluster
i-ACTIVSENSE
indicator is green.
For 2019-2020 (early production):
See Owner's Manual - When
Driving - i-ACTIVSENSE - iACTIVSENSE
For 2020 (later prodcution):
See Owner's Manual- When
Driving - i-ACTIVSENSE - iACTIVSENSE
Page 9 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
Stand-by Status: White
When iACTIVSENSE has
an environmental
fault, such as a
dirty windshield or
driving into the
sun, the
instrument cluster
i-ACTIVSENSE
indicator is white.
Warning Status: Amber
When iACTIVSENSE has a
fault that needs
diagnosis by a
dealership, the
instrument cluster
i-ACTIVSENSE
indicator is amber.
Page 10 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
For 2019-2020
(built July 29,
2019) with VINS:
1. JM1BP******
150231
2. 3MZBP******
118757
and earlier
For 2019-2020
with Recall 4219L
Open.
OFF (Partially Cancelled Status):
When the iINDICATOR IS TURNED OFF
ACTIVSENSE
switch is pressed
and released
immediately, the
following systems
are OFF.
1. Lane
Departure
Warning
System
(LDWS)
2. Blind Spot
Monitoring
(BSM)
3. Distance
Speed Alert
(DSA)
4. Rear Cross
Traffic Alert
(RCTA)
5. Lane-keep
Assist System
(LAS)
To turn the system
back to ON , press
Page 11 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
the i-ACTIVSENSE
switch once.
NOTE:
1. When the
ignition is
turned OFF ON, iACTIVSENSE
remains OFF.
2. If MRCC is
activated, iACTIVSENSE
switches to
ON.
3. When MRCC is
deactivated, iACTIVSENSE
returns to
OFF.
For 2019-2020
(built July 29,
2019) with VINS:
OFF (Fully Cancelled Status):
I-ACTIVSENSE INDICATOR IS OFF
1. JM1BP****** SBS OFF WARNING LIGHT IS ON
150231
2. 3MZBP******
118757
and earlier
For 2019-2020
with Recall 4219L
Open.
When the iACTIVSENSE
switch is pressed
and held, all
systems are OFF.
1. Lane
Departure
Page 12 of 40
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
05/20/2020 9:38 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 05/18/2020
Warning
System
(LDWS)
2. Blind Spot
Monitoring
(BSM)
3. Distance
Speed Alert
(DSA)
4. Rear Cross
Traffic Alert
(RCTA)
5. Lane-keep
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- ECU Coding to Unlock the Hidden Features: OTOFIX D1 obd2 scanner diagnostic tool newly adds ECU Coding which can Online Coding(ONLY for VW/Au.di/Sk0da), Variant Coding/Offline Programming, Flash Hidden Functions, Reset Adaptive Data, Match Replaced Components, Customize OE-Settings. Such as: halogen fog lamps retrofitted with xenon fog lamps, different capacity battery retrofit, disbale auto start-stop, sunroof initialization, injector calibration, etc. PS: Coding functions vary by model&year.
- Full Bidirectional Control for Active Car Tests: The D1 OTOFIX scanner also offers bi-directional control, allowing you to perform powerful active tests on car subsystems. This means that you can check the working status and functionality of open & close solenoids, energize injectors, turn cooling fan on & off, and more, all from the device itself.🚩The D1 bi-directional obd2 scanner can quickly help you to check if a system or component goes well,Improving 200% Efficiency.**Note that Active Tests available depend on the make/model/year of your car.
- 40+ Popular Maintenance Functions: OTOFIX D1 obd scanner for car performs 40+ hot services, including Oil Reset, EPB, TPMS, BMS, E.GR, G.PF, D.PF, SAS Calibration, ABS Bleeding, Injector Coding, Gearbox Match, Suspension, Crankshaft Relearn, Power Balance, etc., still growing. Great choice for DIYers, technician, repair shop. 🚩Get MORE special functions from "Car Brand>System>Service". Check compatibility before purchase via 📧 otofixaftersales-amz@ outlook.com.
- OE-Level All Systems Diagnostic + One-Click AutoVIN & AutoSCAN: OTOFIX D1 scanner automotriz gives you the ability to troubleshoot entire car systems including engion system,transmission system,body system,chassis,etc. 🚩One of the standout features of the D1 obd2 scanner diagnostic tool is the one-click AutoVIN & AutoScan function. This feature allows you to quickly and easily scan all diagnosable ECUs with just one click, and identify any problems hidden in your vehicle's systems.
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
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