Select “No RO”.



Highlight “SVM – Code Input”.



Select “Perform test”.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
May 2020

91X4 Page 10 of 15

Release Date

05/28/2020

Technical Service Bulletin

91X4 UPDATE
MMI Software Update – (NVLW)
NOTE
Using Bluetooth or WiFi for this action is
PROHIBITED!
Damage caused to electronic components (e.g.
ECM, TCM, etc.) during the SVM flash process is
not covered.


Enter the corrective action code (SVM code)
as listed below.

SVM code

91X4A864


Select “Accept” .



Follow the on-screen prompts and insert the
SD card in the SD card reader when
prompted.

Criteria

SD Card

03

4K0.906.961.H

06

4K0.906.961.G

09

4K0.906.961.F

10

4K0.906.961.J

TIP
The Flash test plan may indicate a different SD card
part # is needed. If this occurs, attempt the flash with
the SD card listed in this circular first.

NOTE
In the event that errors occur during the update,
refer to the instructions in Appendix A.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
May 2020

91X4 Page 11 of 15

Release Date

05/28/2020

Technical Service Bulletin

91X4 UPDATE
MMI Software Update – (NVLW)
NOTE
In the event the update cancels, perform the update
via the red engineering menu by touching the
screen with two fingers in the top right corner
Use the volume control to navigate the red
engineering menu (left and right for scrolling, push
to select)
Select "Update" and the source of the update
medium.
All control units to be updated are shown, scroll all
the way down and start the update.
After the manual successful update perform the
SVM code again so that the ODIS tester can make
the necessary configuration and report the new
vehicle configuration to the SVM server.



After receiving confirmation that the flash
completed successfully, select “Send”
to send the diagnostic protocol
online.



Follow the on-screen prompts.



Click “Flash” to exit the flash session.

TIP
Various event memory entries may be generated
after the flashing procedure on some vehicles. Put
the vehicle in a corresponding bus sleep mode
after performing the update in order to clear the
faults.
To put the vehicle in bus sleep mode, disconnect
the diagnostic tester, remove the key from the
vehicle and lock the vehicle with the remote for 5
minutes.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
May 2020

91X4 Page 12 of 15

Release Date

Technical Service Bulletin

05/28/2020

91X4 UPDATE
MMI Software Update – (NVLW)

Warranty
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:


U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.



Canada dealers: Upload the repair order to Audi WIN/Operations/Campaign Closure.
Service Number

91X4

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal
Do not claim wash/loaner under this action
03 or 06 or 09 or 10
LABOR
Labor Op

Time Units

Description

2706 89 50

10

Connect battery charger

9196 25 99

Time stated on
diagnostic protocol

Update infotainment control module
software

Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
Elsa Campaign/Action Information screen so that any additional required work can be
done simultaneously.
Verifying Vehicle
Eligibility

To verify vehicle eligibility for this Update, always check the Elsa Campaign/Action
Information screen. The Elsa system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact Audi Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this Update.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
May 2020

91X4 Page 13 of 15

Release Date

Technical Service Bulletin

05/28/2020

91X4 UPDATE
MMI Software Update – (NVLW)

Required Special Tools
Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X/VAS6160X-

(or equivalent)

(or equivalent)

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
May 2020

91X4 Page 14 of 15

Release Date

05/28/2020

Technical Service Bulletin

91X4 UPDATE
MMI Software Update – (NVLW)
Appendix A

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc and Audi Canada All Rights Reserved.
May 2020

91X4 Page 15 of 15

MMI Update Anleitung

Table of content:
Page 2:
Page 3:
Page 4:
Page 5:
Page 6:
Page 7:

© AUDI AG

.………………………………………………………………………………………………………… Pre-Condi on / Informati ns
…………………………………………………………………………………………………………. Manual Update Process
…………………………………………………………………………………………………………. Error Case 33: AMP_BAO_D5
…………………………………………………………………………………………………………. Error Case 33: PChargeF or PChargeR
…………………………………………………………………………………………………………. Error Case 128: zFAS_Var_C_CL0205...
…………………………………………………………………………………………………………. Error Case 137: HwR.Res.ER

MMI SD-Card Update PreCondition / Information
1

Pre-Condition

Select entry „Se ngs“

Inside REM (Red Engineering Menue)
only use the LSR (Volume knob) to
navigate through the options
Left / Right = Scroll up / down
Press = select

Error Message after insert SD-Card
within Main-Menue will occour. To
prevent this issue, please insert the
SD-Card after entered the REM
Menue (REM)

© AUDI AG

Select entry „System care“

"deactivate automatic online map update"

After Reset / Powering off / Disconnect Power
cable or any other action within the REM which
leads to an restart of the Main Unit, the Update
will restart automatically

The result information at the "Update
summary" step (OK, NOK, n/a) is not
mportant and can be ignored

MMI SD-Card Update
2

Update Process (Manual)
Entry Point REM

Select SD2

Use 2 Finger
Touch Gesture
Enter Manual Update MMI
by touching upper right area

Insert SD-Card

Select „Update“

Scroll down to => „Start Update“

Select „Start Update“

Select „Resume“

Scroll down to => „Resume“

Error 33: AMP_BAO_D5

See page 4

Error 33: PChargeF or PChargeR

See page 5
Error 128: zFAS_Var_C_CL0205...

See page 6

Select „Quit“

Error 137: HwR.ResER...

See page 7
Error: welcome sreen frozen
Select „Quit“
Select „Resume“

select "Quit" an remove the SD-Card

Wait 10 sec

ingition off

© AUDI AG

remove fuse of the
Wireless Charger
"recharger 1 for
mobile end device" --> Repair Instruction -->
circuit diagram -->
fuse point of
installation

Insert WLC Fuse

In case of the A8 it is also necessary to
remove the rear Wireless Charger fuse
"recharger 2 for mobile end device".
The fuse is located at the rear left trunk
position --> Repair Instruction --> circuit
diagram --> fuse point of installation

Error Case 33: AMP_BAO_D5
Error 33: AMP_BAO_D5
Step by Step Description

Error Screen

Wait 5 min

Wait 20 min
Clamp on

Clamp off

Error 33: AMP_BAO_D5

Select „Quit“

Select „Quit“

Select „Resume“

Select „Resume“

Clamp off

remove SD-Card

Remove WLC Fuse

remove fuse of the
Wireless Charger
"recharger 1 for
mobile end device" --> Repair Instruction -->
circuit diagram -->
fuse point of
installation

© AUDI AG

Wait 10 sec

Insert WLC Fuse

In case of the A8 it is also necessary to
remove the rear Wireless Charger fuse
"recharger 2 for mobile end device".
The fuse is located at the rear left trunk
position --> Repair Instruction --> circuit
diagram --> fuse point of installation

Scroll down to => „Resume“

Error Case 33: PChargeF (front) or PChargeR (rear)

Error 33: PChargeF or PChargeR
Step by Step Description
Error Case 33 "PChargeF" = wireless
charger front
Error Case 33 "PChargeR" = wireless
charger rear

Error Screen

Clamp off

Error 33: PChargeF or PChargeR

Wait 10 sec
remove WLC Fuse

Insert WLC Fuse

Wait 5 min

Clamp on

remove fuse of the
Wireless Charger
"recharger 1 for
mobile end device" ---

Select „Resume“

Wait 20 min

Scroll down to => „Resume“

Select „Resume“

Select „Quit“

Remove SD-Card

Select „Quit“

Clamp off

Wait 10 sec
Remove WLC Fuse

© AUDI AG

remove fuse of the
Wireless Charger
"recharger 1 for
mobile end device" ---

Insert WLC Fuse

In case of the A8 it is also necessary to remove the rear Wireless
Charger fuse "recharger 2 for mobile end device". The fuse is located
at the rear left trunk position --> Repair Instruction --> circuit diagram
--> fuse point of installation

Error Case 128: zFAS_VAR_C_CL0205...

Error Case 128: zFAS_Var_C_CL0205...

Note: This step is only neccessary if
Error 128 on Block 41 occours!

Step by Step Description

Clamp off
Error Screen

Wait 5 min

Remove zFAS Fuse

Insert zFAS Fuse

Scroll down to => „Resume“

Error 128: zFAS_Var_C_CL0205...

Select „Resume“

Select „Quit“

Select „Quit“

Select „Resume“

Clamp off

remove SD-Card

Remove WLC Fuse

remove fuse of the
Wireless Charger
"recharger 1 for
mobile end device" ---

© AUDI AG

Wait 10 sec

Insert WLC Fuse

In case of the A8 it is also necessary to remove the rear Wireless
Charger fuse "recharger 2 for mobile end device". The fuse is located
at the rear left trunk position --> Repair Instruction --> circuit diagram
--> fuse point of installation

Error Case 137: HwR.ResER

Error Case 137: HwR.ResER
Step by Step Description

The update medium has
not been completely copied
and / or there is a
functional defect within the
SD card!

Error Case 137: HwR.ResER

© AUDI AG

Repair: Please generate
or order a new SD card
(max. 32 gb) include the
software and continue
the update with the new
Sd card.