NHTSA ID Number: 10175897
Manufacturer Communication Number: No. 41-20
TSB/Document Date: 2020-06-01
Summary
Instructions for how to perform a software update on the Control unit for the auxiliary alarm system in the event that the vehicle will not start.
Service
Technical Information
41/20
ENU
9064
9
Complaint - Engine Will Not Start: Performing a PVTS Software Update Via the Dealer Web
Portal (41/20)
Model line:
918 Spyder
Cayenne (92A)
Macan (95B)
Panamera (970/971)
Boxster/Cayman (982)
911 Carrera (991)
Model Year:
As of 2010 up to 2021
Equipment:
•
•
•
Subject:
Control unit for auxiliary alarm system
Information:
The engine cannot be started due to an immobiliser that has been permanently activated due to vibration.
The Porsche
Vehicle Tracking System (PVTS) is not activated,
Remedial
Action:
In the event of a customer complaint and if the software version is less than "0930", perform a software
update via the dealer web portal.
VTS preparation and Porsche Car Connect (I-no. 7G9)
VTS security package and keypad (I-no. 7I0)
VTS security package (I-no. 7I2)
Performing a software update via the dealer web portal
Work Procedure: 1
2
Read out the software version.
1.1
Connect the PIWIS Tester to the vehicle and switch on the PIWIS Tester.
1.2
Switch on the ignition.
1.3
Start diagnostics.
1.4
Select the "Porsche Vehicle Tracking System (PVTS)" control unit.
1.5
Select the "Extended identifications" tab.
1.6
Check the software version. This must be less than "0930".
1.7
Switch off the ignition.
1.8
Disconnect the PIWIS Tester from the vehicle.
Perform a software update.
2.1
Start the Porsche Partner Network (PPN) and call up the dealer web portal.
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May 1, 2020
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Technical Information
41/20
Information
The following conditions must be met for the software update:
•
Sufficient mobile phone and satellite reception
•
Ignition switched off
2.2
Select "Equipment repair" VIN input -1- tab.
2.3
Enter the vehicle identification number (VIN) of the vehicle VIN input -2- and click the
"Search" VIN input -3- button. The vehicle settings will be displayed.
VIN input
2.4
Start the software update by clicking the “Repair” VIN input -4- button. Once the update
has been completed successfully, the message "Your vehicle configuration has been
updated" appears briefly.
Information
If the update is not successful even after the third attempt, please get in touch with your local
Vodafone service provider.
For US customers & dealers: 1-866-253-1742
For Canada customers & dealers: 1-866-265-5829
Email: [email protected]
May 1, 2020
Page 2 of 5
AfterSales
Service
Technical Information
2.5
41/20
ENU
9064
9
Check whether all settings Equipment repair -1- are the same. Then click the "Create
Report" Equipment repair -2- button.
Information
If there are variations in the settings, please get in touch with your local Vodafone service
provider.
For US customers & dealers: 1-866-253-1742
For Canada customers & dealers: 1-866-265-5829
Email: [email protected]
Equipment repair
2.6
The immobiliser Immobiliser deactivated -1- must be deactivated after the update has
been completed successfully.
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Immobiliser deactivated
3
May 1, 2020
Page 4 of 5
Read out the software version.
3.1
Connect the PIWIS Tester to the vehicle and switch on the PIWIS Tester.
3.2
Switch on the ignition.
3.3
Start diagnostics.
3.4
Select the "Porsche Vehicle Tracking System (PVTS)" control unit.
3.5
Select the "Extended identifications" tab.
3.6
Check the software version. This must be "0930”.
3.7
Switch off the ignition.
3.8
Disconnect the PIWIS Tester from the vehicle.
AfterSales
Service
Technical Information
41/20
ENU
9064
9
Invoicing
Invoicing:
For documentation and warranty invoicing, enter the labor operation and PQIS coding specified below in
the warranty claim:
APOS
Labor operation
90642510
Programming the control unit for the auxiliary
alarm system
I No.
PQIS coding:
Location (FES5)
90640
The control unit for the auxiliary alarm
Damage type (SA4)
1619
system does not start
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2020 Porsche Cars North America, Inc.
AfterSales
May 1, 2020
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TSB/Document ID: No. 41-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-05-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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