NHTSA ID Number: 10175838
Manufacturer Communication Number: 1STTTN0100528202
TSB/Document Date: 2020-05-30
Summary
This newsletter includes information regarding: - A new TV and Radio Antenna Combo that has the capability to receive both signals, and eliminates the need for a second antenna. - New radios being installed in certain travel trailers, and includes the features of the new radios. - Advises of the use of a new power tounge jack we started installing on certain travel trailers in January 2020. We've included manual crank handle instructions, as well as maintenance tips. - A breakdown of our vendor's parts warranty which include the warranty length and requirements by vendor. - Airtsream technician training and how to sign up.
By Dan Snider
National Service Manager
Service Awareness Newsletter
Inside This Issue:
Note from Dan Snider
New TV/Radio antenna
Radio changes
Barker jack
New CZone Touch 7 panel
Vender warranties
TV and Radio Antenna Combo
Greetings!
Hello, we are now past the halfway mark of this model
year and we have made some changes as of January.
I wanted to share these changes with you and also
remind you that additional information on these topics
can be found on AirHub.
Starting in December, the TV antenna (Omni Pro Digital part # 51359401) will be replaced by a new TV/Radio antenna (Omni Pro Digital OTA
w/AM, part # 513594-03). This new antenna has the capability to
receive both signal types and will help eliminate a second antenna
(AM/FM antenna part # 511807) from the roof of the trailers.
New: Omni Pro Digital OTA with AM/FM
In this newsletter, I will discuss the new TV antenna
and radios used in the trailers. I will show the updated
"Favorites" screens of the new CZone touch 7 display
used in the Classic. And, I have added vender
warranty information that will help explain what they
cover.
Old: 14" rubber AM/FM antenna
As always, if I can be of any assistance to you please
feel free to contact me at 937-596-6111 ext. 7408 or
by email at dsnider@airstream
.com
Dan Snider
Radios
Starting in May, we changed the radios in all of our travel trailers, with a more customer friendly unit. However, with the new
radios, the feature of playing the TV through the radio is no longer available. I have uploaded the radio manuals to AirHub so
they can be downloaded and printed, if needed.
Bambi:
The Bambi is equipped with the JVC AM/FM/CD stereo (part # 513708). This radio has the ability for Android
playback, IPod/IPhone music playback, Spotify, Pandora, and Iheart Radio through the Bluetooth or USB input.
Caravel, Flying Cloud, & International:
The JL Audio MediaMaster 50 includes a Digital AM/FM Tuner, Bluetooth connectivity, a USB
connection, and an Analog AUX input.
Globetrotter & Classic:
The Fusion MS-RA770 radio includes: AM / FM / Wi-Fi Audio Streaming / Apple AirPlay 2 / UPnP /
Bluetooth / Optical Audio In / USB / AUX x 2 / iPhone / iPod / MTP / DAB+ Ready (Requires MSDAB100A) / Sirius-Ready (Requires Sirius Connect Vehicle Tuner).
Barker Jack
Starting in January, the Barker VIP 3500 power jack, with a 3,500 lb. capacity, replaces the Atwood jack. The Barker jack has
a lift height of up to 18" and includes a night light, foot pad, and an emergency crank handle.
Manual crank handle instructions:
part number 400961-110
Yearly jack maintenance:
Once a year, the powerhead should be removed and a liberal amount of grease (preferably a grease with a high
melting point) applied directly to the coupling in which the drive pin sets.
DO NOT POUR OIL into the top of the jack post.
Once a year, the housing cover should be removed and the gears inspected for proper lubrication by removing the
four screws and tapping around the edge of the housing to free the cover. DO NOT use a screw driver blade to
remove the cover, this may damage the mating surfaces.
Before replacing the cover, clean the mating surfaces.
If lubrication is needed, use Mobilith 460 grease, or an equivalent.
CZone 7" Touch Panel
Also in December in the Classic trailers, we have upgraded to a new 7" CZone touch screen which will replace the 5" screen.
The "Favorites" screens will have a new look, but the software has remained the same.
Vender Warranties
The Airstream warranty, is a Limited Warranty, which means we follow the vender's warranty. I have listed the vendors and
their warranties that we currently use. Because Airstream offers a three year warranty and many of our vender warranties are
only one or two years, or may only cover parts and not labor, this information should be reviewed before putting in a warranty
claim.
Vender Name
Products
Ultra Bright Wheels
Alde
American Technology
Ameri-Kart
ASA Corp.
Ascot Enterprises, Inc.
Atkinson Electronics, Inc.
Automotion Shade
switch/slide controls
water tank
microwaves
blinds
solar panel displays
power shades
Vender Requirements
Warranty Period
Vendor needs to be contacted,
and pictures provided prior to
completing repairs, or replacing
any components.
Vendor needs to be contacted,
and trouble shooting information
needs to be provided prior to
them granting authorization to
complete repairs, or
replacements of any
120 Months
1 year
1 year
1 year
2 year
1 year
1 year
1 year
Material/Workmanship
replacement
1year
Baer Corp
drawer slides
B & B Molders
outside hand held shower
and hoses
Bargman Co.
Barker Mfg. Co. (Return Parts)
Bristol Products (See LaSalle)
Burnstines Dist. - Collins N
Company
tow cable, breakaway
switches
jacks, switches
plumbing parts
GFI outlets, electrical
parts
C R Laurence
Carefree of Colorado
windows
awnings
Dave Carter & Assoc., Inc.
Cequent (See Bargman)
Cheng USA, Inc./Arterra
Collins & Co. - Burnstines
usb, smoke detectors
towing products
invertors
faucets, Ameresco solar Vendor needs to be contacted,
panels
and trouble shooting
information needs to be
provided prior to them granting
authorization to complete
repairs, or replacements of any
components.
lights
rubrail inserts
Provide manufacturing warranty
date on reel.
Onan generators and
parts
radius doors
black tank valves
hand held shower
axles, brakes, bath fans Vendor Requires Pre-Auth form
Command Electronics
Cowles Products
Cummins Bridgeway LLC
Davidson Plyforms, Inc.
Dehco
Delta/Libb
Dexter/Ventline
1 year
Vendor needs to be contacted,
and trouble shooting
information needs to be
provided prior to them granting
authorization to complete
repairs, or replacements of any
components.
Vendor needs to be contacted,
and trouble shooting
information needs to be
provided prior to them granting
authorization to complete
repairs, or replacements of any
components.
1 year
1 year
1 year
1 year
2 years
5 years
1 year
1 year
2 years, or 2,000 hours of
operation
3 years
1 year
5 years
Sprung axle 5 years, Torflex
axle 10 years, lifetime weld
warranty, replacement parts 5
years
Fantastic Vent, Air
Vendor needs to be contacted, 2 year/SMEV Sink - 1 year
Conditioners, Cooktop
and trouble shooting
Ranges, Furnaces,
information needs to be
Refrigerators, Water
provided prior to them granting
Heater, Toilet, Macerator,
authorization to complete
SMEV Sink, Faucet,
repairs, or replacements of any
Power Jack,
components.
submitted through Airstream.
Pictures Required
Dometic Corp.
1 year (2 years on jacks)
1 year
5 year
Elkhart Bedding
mattresses
Fan-Tastic Vent
Fiamma Awning
Firefly
Contact Airstream prior to
replacement
Vehicle Leveling System Vendor Requires Pre-Auth form
(Atlas)
submitted through Airstream.
Pictures Required
Fantastic Fans
awnings, motors
Multiplex System
Flojet
water pumps, macerators
Furrion LLC
Fusion Electronics USA
Franke Kitchen Systems
male inlets, power cords
navigation radios
Faucet
Equalizer Systems
George Risk Industries
Gustafson Lighting / Patrick
interior lights
Harney Hardware
towel bars
HD Supply/124 Treaty Supply
Hehr International Windows
Hi-Spec Wheel
Integrated Power Systems
Moen faucets
Windows
lug nuts
tank monitors and
sensors
Kaper II
Karran
Lakeview RV Supply, Inc.
Lexington
Lippert Components
Lochard Inc.
MB Sturgis
Magnadyne
Magnum Energy, Inc.
Manchester Tank
Marinco
Medallion Plastics Inc.
Mid-America Fittings, Inc.
1 year
2 years
1 year
2 year warranty DOP - one year
lot - no more than 3 years if sold
more than one year after mfg.
date
Water Pumps - 3 years /
Macerators 1 year
1 year
3 years
They will only send replacement
part
magnets for step, door,
awning
Greenball Corp.
Intellitec "General Dynamics"
Irvine Shade & Door
ITC, Inc.
Vendor Requires need serial
number and Date on pump.
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Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
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TSB/Document ID: 1STTTN0100528202
Replacement Service Bulletin Number:
MFR Communication Date: 2020-05-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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