NHTSA ID Number: 10175749
Manufacturer Communication Number: 19NA076
TSB/Document Date: 2020-05-26
Summary
This technical bulletin provides repair information to correct a customer concern of Blue Screen and Service Rear Vision System Message on Radio Display.
Service Bulletin
Bulletin No.:
19-NA-076
Date:
April, 2020
TECHNICAL
Subject:
Blue Screen and Service Rear Vision System Message on Radio Display
This bulletin replaces PIE0507A. Please discard PIE0507A.
Brand:
Model:
to
CT6
2019
2020
Prior to July
10, 2019
XT4
2019
2020
Prior to
February
19, 2020
2020
2020
Prior to June
1, 2020
Blazer
2019
2020
Prior to April
12, 2020
Equinox
2019
2020
Prior to
September
23, 2019
Silverado
1500 (New
Model)
2019
2019
Silverado
1500
2020
2020
Acadia
2020
2020
Sierra 1500
(New Model)
2019
2019
Sierra 1500
2020
2020
Terrain
2019
2020
Prior to
September
18, 2019
Acadia
2019
2020
Prior to
December
18, 2019
XT6
Holden
Date Breakpoint:
from
XT5
Model Year:
SOP
Prior to May
3, 2019
All
All
Prior to June
1, 2020
Prior to May
3, 2019
Involved Region or Country
North America, Russia, Middle East, Israel, Palestine, South America, Japan, South
Korea, China, Thailand, Australia, New Zealand, Egypt, Africa
Additional Options (RPOs)
Equipped with Rear View Camera (UVB), or Surround Camera System (UV2), or Trailer
Camera System (UVI)
Condition
Some customers may comment on a blue screen with Service Rear Vision System
message when shifting into Reverse.
Copyright 2020 General Motors
LLC. All Rights Reserved.
Page 2
April, 2020
Bulletin No.: 19-NA-076
On the Surround / Trailer Camera (UV2 or UVI) systems – This can occur multiple times
within the same power cycle and may return to normal functionality on the next power
cycle Or if this condition exists, it will occur every time the rear view is displayed to the
customer within the same power cycle and may return to normal functionality on the next
power cycle after the A11 radio enters and exits sleep cycle. A Diagnostic Trouble Code
(DTC) B101D Symptom Byte 3C and/or 39 may be stored as a history DTC in the Video
Processing Module (VPM) without any camera-related concern; and/or DTC B395A
Symptom Byte 08 and 72, or B395A Symptom Byte 08 and 72 and 3A will be stored
current or history in A11 Radio.
On the Rear View Camera (UVB) systems – If this condition exists, it will occur every time
the rear view is displayed to the customer within the same power cycle and may return to
normal functionality on the next power cycle after the A11 radio enters and exits a sleep
cycle. A DTC of B395A Symptom Byte 08, 72 and 3A will be stored as history together in
the A11 Radio.
Cause
The cause of the condition may be software anomalies in the Video Processing Module
(VPM) or rear camera.
Correction
Reprogram the Video Processing Module (VPM) on UV2 or UVI systems; or replace the
rearview camera on UVB systems.
Service Procedure
Note: Diagnostic steps vary based on the DTCs set,
which module stored the DTCs, the vehicle model and
camera system. Pay attention to the vehicle being
diagnosed, what DTCs and symptom bytes are stored,
and which module stored them to ensure the proper
steps are followed.
RPO
Condition
DTCs
Repair Step
UV2 or UVI
Persistent blue screen with service rear viewing
system throughout a power cycle, Intermittent
blue screen with service rear viewing system
B101D 3C and/or 39
History in VPM and/or
B395A 08, 72 and/or
3A in Radio
Step 2.1 –
Reprogram VPM
UVB
Persistent blue screen with service rear viewing
system and guidelines (if enabled) throughout a
power cycle
1. Verify the RPO build of the vehicle being
diagnosed to determine which camera system is in
use (UVB, UV2 or UVI).
2. Record all DTCs stored in the vehicle.
2.1. If the Video Processing Module (VPM) stores
a history B101D symptom byte 3C and/or 39;
or the A11 radio stores a history B395A
symptom byte 08, 72 and/or 3A, do NOT
replace the VPM. Reprogramming the VPM
software may reduce sensitivity of the B101D
setting. Refer to K157 Video Processing
Control Module: Programming and Setup in
SI. This software does not resolve
non-camera related system issues. If a
condition exists that is NOT related to the
camera system, then follow published
diagnostics for the condition reported by the
customer.
2.2. Select the appropriate procedure below
based on vehicle build content.
• Proceed to step 3 for UV2 or UVI systems.
• Proceed to step 4 for UVB systems.
B395A 08, 72, and 3A
in Radio
Step 4.1 – Replace
rearview camera
3. For UV2 or UVI equipped systems:
3.1. If the A11 Radio has stored DTC B395A
Symptom Bytes 08, 72, and may also set 3A,
then reprogram the VPM software. Refer to
K157 Video Processing Control Module:
Programming and Setup in SI.
3.2. If concern(s) persist, refer to published
diagnostics in SI.
4. For UVB equipped systems (excluding Holden
Acadia):
Note: If the A11 Radio did not store all three history
DTC B395A Symptom Bytes 08, 72, and 3A, then this
bulletin does not apply. Refer to published bulletins, PIs
and SI documents for further diagnostic steps.
4.1. If the A11 Radio has stored all three history
DTC B395A Symptom Bytes 08, 72, and 3A,
and the blue screen with service rear vision
system with guidelines (if enabled) is
persistent throughout a power cycle, then
replace the rearview camera. Refer to
Rearview Driver Information Camera
Replacement for the appropriate model in SI.
4.2. If concern(s) persist, refer to published
diagnostics in SI.
Bulletin No.: 19-NA-076
April, 2020
Page 3
Caution: Before downloading the update files, be sure
the computer is connected to the internet through a
network cable (hardwired). DO NOT DOWNLOAD or
install the files wirelessly. If there is an interruption
during programming, programming failure or control
module damage may occur.
Note: Carefully read and follow the instructions below.
•
•
•
•
Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
Stable battery voltage is critical during
programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain system
voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully
charged 12V jumper or booster pack disconnected
from the AC voltage supply. DO NOT connect a
battery charger.
Turn OFF or disable systems that may put a load
on the vehicles battery such as; interior lights,
exterior lights (including daytime running lights),
HVAC, radio, etc.
Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.
5431207
Page 4
April, 2020
Bulletin No.: 19-NA-076
Important: TIS2WEB screen shown. Techline Connect
screen is similar and will be included soon.
Important: If the Same Calibration/Software Warning
is noted on the Service Programming System (SPS)
screen, select OK and follow the screen instructions.
After a successful programming event, the Warranty
Claim Code (WCC) is located in the Service
Programming System dialogue box of the SPS
Summary screen. No further action is required. Refer to
the Warranty Information section of this bulletin.
1. Reprogram the Video Processing Control Module.
Refer to K157 Video Processing Control Module:
Programming and Setup in SI.
5431209
Important: TIS2WEB screen shown. Techline Connect
screen is similar and will be included soon.
Important: To avoid warranty transaction rejections,
you MUST record the warranty claim code provided on
the SPS Warranty Claim Code (WCC) screen on the
job card. Refer to callout 1 above for the location of the
WCC on the SPS screen.
2. Record the SPS Warranty Claim Code on the job
card for warranty transaction submission.
Bulletin No.: 19-NA-076
April, 2020
Parts Information
Use the VIN and the Electronic Parts Catalog (EPC) to
determine the proper part number for your specific
application.
Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation
2810845*
Description
Labor Time
Video Processing Control
Module Reprogramming
with SPS
Use
Published
Labor
Operation
Time
Page 5
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on
the Job Card, the code can be retrieved in the SPS
system as follows:
1. Open TIS on the computer used to program the
vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.
Rearview Driver Information
Camera Replacement
Use
Published
Labor
3450060
Operation
Time
Important: *To avoid warranty transaction rejections,
carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately
entered in the “SPS Warranty Claim Code” field of the
transaction.
• When more than one Warranty Claim Code is
generated for a programming event, it is required to
document all Warranty Claim Codes in the “Correction”
field on the job card. Dealers must also enter one of the
codes in the “SPS Warranty Claim Code” field of the
transaction, otherwise the transaction will reject. It is
best practice to enter the FINAL code provided by SPS.
Version
3
Modified
Released April 09, 2019
November 07, 2019 – Updated the Involved Region or Country section, added a
programming Note to the Correction and SPS Warranty Claim Code information to the
Warranty Information.
April 15, 2020 – Added the 2020 Model Year to all vehicles, added the 2020 Cadillac XT5,
XT6, GMC Acadia Models, added date breakpoint information, added Palestine to
Involved Region or Country section, and updated the Programming Template.
Additional Keywords: B101D
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 19NA076
Replacement Service Bulletin Number:
MFR Communication Date: 2020-04-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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