Emissions Recall V08 -- 3.0L Diesel Emissions

Page 13

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record recall service completions and provide dealer
payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Inspect PCM and TCM Software Level
and Perform Service DPF Regeneration

18-V0-81-82

0.7 hours

Inspect PCM and TCM Software Level and
Reprogram PCM only with New Software
and Perform Service DPF Regeneration
(DS and WK models)

18-V0-81-83

0.9 hours

Inspect PCM and TCM Software Level and
Reprogram TCM only with New Software
and Perform Service DPF Regeneration
(DS and WK models)

18-V0-81-84

0.7 hours

Inspect PCM and TCM Software Level and
Reprogram both PCM and TCM with
New Software and Perform Service
DPF Regeneration
(DS models)

18-V0-81-85

1.0 hours

Inspect PCM and TCM Software Level and
Reprogram both PCM and TCM with
New Software and Perform Service
DPF Regeneration
(WK models)

18-V0-81-85

0.9 hours

Customer Declined Recall

18-V0-8L-86

0.2 hours

Vehicle Modifications Prevent Recall
from Being Performed

18-V0-8L-87

0.2 hours

Additional LOPs:

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.

Emissions Recall V08 -- 3.0L Diesel Emissions

Page 14

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.

Emissions Recall V08 -- 3.0L Diesel Emissions

Page 15

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC

This notice applies to your vehicle,

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

V08

IMPORTANT EMISSIONS RECALL
EPA and CARB Approved Emissions Modification and Extended
Warranty
Dear [Name],

LOGO
VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership.
2. Call the FCA Recall Assistance
Center at 1-833-280-4748 to
schedule an appointment.
3. Visit the settlement website
(EcoDieselSettlement.com), scan
the QR code below, or download
the Mopar Owner’s Companion
App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Emissions Recall V08

We write to provide you with important information about an emissions recall available for your
vehicle.
Fiat Chrysler Automobiles (FCA) has reached an agreement with the U.S. Environmental
Protection Agency (EPA) and the California Air Resources Board (CARB) to offer, free of
charge, an “Approved Emissions Modification” for all model year 2014, 2015, and 2016 Ram
1500 and Jeep Grand Cherokee vehicles equipped with the 3.0L diesel engine (EcoDiesel). This
Approved Emissions Modification updates the emission control system software and is intended
to ensure that the vehicles’ emissions are in compliance with the emissions standards to which
they were originally certified. This agreement is set forth in a consent decree that resolves EPA
and CARB lawsuits alleging that these vehicles fail to comply with federal and California law.
FCA has also agreed to provide an extended warranty for vehicles that receive the Approved
Emissions Modification. A description of the Approved Emissions Modification and extended
warranty is provided on EcoDieselSettlement.com website.
TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR
RAM DEALER TODAY
SUBMIT A CLAIM TO GET PAID: MOST ELIGIBLE OWNERS GET UP TO $3,075
ELIGIBLE LESSEES GET $990
Owners and lessees of vehicles affected by this recall may claim compensation through a
court-approved class action settlement. To claim compensation, you must submit a settlement
claim and have the Approved Emissions Modification installed on your vehicle. Full details of
the class action settlement and claims process, and the settlement with EPA and CARB are
available online at the settlement website (www.EcoDieselSettlement.com).

WHY DOES MY VEHICLE NEED REPAIRS?
The Approved Emissions Modification is intended to ensure that the vehicles’ emissions are in
compliance with the emissions standards to which they were originally certified.
HOW DO I RESOLVE THIS IMPORTANT EMISSIONS ISSUE?
As long as your vehicle is free of any alterations to its emission control system that would
substantially impede installation of the Approved Emissions Modification, FCA will repair your
vehicle free of charge (parts and labor). Your dealer will reprogram the engine and transmission
control modules in your vehicle. In addition, your dealer will require your vehicle for proper
check-in, preparation, and check-out during your visit. We recommend that you schedule a
service appointment to minimize your inconvenience. FCA will provide a loaner vehicle at no
cost for any Approved Emissions Modification that is scheduled to take longer than three hours
or that is not complete within three hours of the scheduled start of the appointment. If you
receive a loaner vehicle under this provision, you will have 24 hours to return the vehicle from
the time FCA notifies you that the Approved Emissions Modification is complete. Please bring
this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR, CALL YOUR US CHRYSLER, DODGE, JEEP OR
RAM DEALER TODAY

IF YOU NEED HELP
You can contact FCA Customer Care. They are available 24 hours a day / 7 days a week and can
assist you in scheduling an appointment at a local dealer. They can be reached at:
1-833-280-4748.
FCA has also reached agreement with EPA and CARB to extend the warranty period on your
vehicle’s emission control system. The extended emissions warranty will begin after this repair
has been completed. You can transfer this warranty in the event that you sell the vehicle.
This is not a Safety Recall. If you receive any notification of a Safety Recall campaign, you
should respond as directed by that other notice.
Please keep this letter in your glove box along with your vehicle’s other warranty information
for future reference if necessary.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

Extended Emission Warranty
3.0L Diesel
Subject to standard limitations like accident, abuse, neglect, or installation
of non-certified parts, and applicable existing warranty provisions that will remain
in effect, the Extended Warranty shall cover the cost of all parts and labor needed
to repair the items listed below.
The Extended Warranty shall be in effect after your vehicle receives the
Approved Emissions Modification. For vehicles originally sold in Canada and
subsequently registered in the U.S., the Extended Warranty will apply only after
the vehicle has been registered with FCA US LLC by providing FCA proof of state
registration, proof of ownership or lease, and the current mileage/kilometers on the
vehicle.
x
x

x

x

x

Catalysts
o Diesel Oxidation Catalyst / Diesel Particulate Filter (DPF) Assembly
o Selective Catalyst Reduction (SCR) Catalyst
Diesel Exhaust Fluid (DEF) System
o DEF Injector
o DEF Injector Controller
o DEF Storage Tank
o DEF Delivery Lines
o DEF Concentration Sensor (2016 Model Year Ram 1500 and
Jeep Grand Cherokee only)
o DEF Supply Module, Pump, & Temperature Sensor Unit
Parts of the Fuel System
o Low Pressure Fuel Pump Module & Level Unit
o Fuel Injectors
o Fuel Rail
o High Pressure Fuel Line
o High Pressure Injection Pump & Regulator Unit
Parts of the Exhaust Gas Recirculation (EGR) System
o EGR Cooler Tubes
o EGR Cooler
o EGR Valve
o EGR Temperature Sensor
o EGR Cooler bypass actuator
Other Sensors That Are Covered
o Oxygen Sensors
o NOx Sensors
o Intake Manifold Pressure Sensor
o Engine Coolant Temperature Sensor
o Fuel/Water Separator Sensor

V08/V11OI

Extended Emission Warranty cont.
3.0L Diesel
o Intake Swirl Actuator Sensor
o Engine Camshaft Position Sensor
o Engine Crankshaft Position Sensor
o Particulate Matter Sensor
o Mass Airflow Sensor
o Boost Pressure Sensor
o Crankcase Pressure Sensor
o Exhaust manifold Pressure Sensor
o Throttle Valve
o Exhaust Temperature Sensor
o DPF Differential Pressure Sensor
x Engine Control Module (Computer)
x Transmission Control Module (Computer)/Valve Body & Solenoids
x Throttle Valve
x Cylinder Head Assembly, Including Valves, Springs, Valve Spring Keepers,
Valve Seats, Cam Bearing Caps, and Manifold Studs (Camshaft and other
components of the assembly are not covered)
x Engine Thermostat/housing/gasket
x The turbocharger system including all related hoses and pipes, all sensors
and actuators.
Additionally, the Extended Warranty shall cover the cost of any OBD
Diagnostic Scan for malfunctions that trigger the OBD Malfunction Indicator Light
(MIL), regardless of whether the malfunction is attributable to a part that is covered
under the Extended Warranty.

V08/V11OI

Approved Emissions Modification Disclosure 3.0L Diesel
1.
Nature of the Approved Emissions Modification. The Approved Emissions
Modification (AEM) consists of a software reflash that modifies the calibrations in your
vehicle’s Engine Control Unit (ECU) and Transmission Control Unit (TCU). There are
no hardware changes to your vehicle associated with this AEM. However, your
authorized Ram or Jeep dealership may make certain hardware changes to your
vehicle or may modify your vehicle in accordance with open recall notices at the same
time the AEM is installed. You should ask your authorized dealer about these changes
to your vehicle, as they are not part of the AEM described in this document.
2.
Key Vehicle Attributes. The AEM is not expected to change any of your
key vehicle attributes, such as reliability, durability, vehicle performance, drivability,
engine noise or vibration, or other driving characteristics. The original version of the
AEM released in May of 2019 caused a slight hesitation or lag in acceleration during
approximately the initial five minutes of driving after engine start until the engine and
exhaust warm up. This problem, which was reported by only a small percentage of
drivers, has been addressed by an updated AEM that the U.S. Environmental
Protection Agency and the California Air Resources Board approved in December of
2019. With the updated AEM, for a short period of time after engine start, some
customers may have to depress the accelerator pedal further to minimize any
hesitation or lag in acceleration.
3.
DEF Consumption. The AEM is not expected to change your Diesel
Exhaust Fluid (DEF) tank refill interval. If your previous refill rate coincided with your
oil change interval, that should not change with this software update. However, you
may notice that under certain conditions your vehicle may use slightly more DEF as
compared to prior usage.
4.
Fuel Economy. Average fuel economy is not expected to change as a
result of this AEM. The AEM may, under sustained low speed driving (e.g. under 21
mph) with frequent stops, decrease your fuel economy or, under sustained high speed
driving conditions, may increase or decrease your fuel economy. As with all vehicles,
however, several factors can affect your actual fuel economy such as: how and where
you drive, vehicle condition, maintenance and age, fuel variations, and vehicle
variations.
Disclosure Amendments:
The disclosures contained in this document may, upon approval by EPA and
CARB, be modified if changes are necessary to account for updates to the AEM with
respect to certain vehicles, as contemplated by Consent Decree Paragraph 31.f.
Information is also available at www.ecodieselsettlement.com.