Classification:

EL20-008

Reference:

Date:

NTB20-016

March 9, 2020

RADIO INTERMITTENTLY REBOOTS DURING AUDIO
PLAYBACK VIA BLUETOOTH CONNECTED IPHONE
APPLIED VEHICLES:

APPLIED TRIM LEVEL:

2018-2019 Sentra (B17)
2018-2019 Versa Note (E12) with touch screen only
2018-2019 Versa Sedan (N17) with touch screen only
2020 Versa Sedan (N18)
2018-2020 Kicks (P15)
S only

IF YOU CONFIRM
The radio intermittently reboots while audio is played from a Bluetooth® connected iPhone.

ACTION
1. Confirm the AV control unit software version.
2. Update the AV control unit software, if applicable.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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REQUIRED SPECIAL TOOL




One of special tool USB drive J-52727 has been shipped to each dealer (see Figure 1).
Do not use any other USB drive to perform the procedure in this bulletin.
Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.

Figure 1

SERVICE PROCEDURE

Check Software Version
1.

Turn the ignition ON.

2.

Turn the audio system OFF.

3.

Access the System Diagnostic Menu
as follows:
a. Press and hold the MENU button.
b. Turn the VOLUME knob 40 or
more clicks in either direction.
NOTE: The screen in Figure 2
should display.

Figure 2

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4.

Select Confirmation / Adjustment.

Figure 3

5.

Select Page DOWN.

Figure 4

6.

Select Version Information. Version
information should display as shown in
Figure 6.


If the SYS Software Version # is
less than the numbers shown
below, turn the ignition OFF and
continue to step 7 on page 4.



If the SYS Software Version # is
equal to or greater than the
numbers shown below, no
software update is needed. Go to
ASIST for further diagnostic and
repair information.

Figure 5

XXXXXXXX

o For 2018-2019 Sentra, Versa
Note and Versa Sedan:
80856035
o For 2020 Versa Sedan and
2018- 2020 Kicks: 80851035
Figure 6

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NTB20-016

ASIST Downloader Instructions
IMPORTANT: Before starting, make sure:

7.



ASIST is connected to the Internet.



ASIST has been synchronized (updated) to the current date.

Insert special tool USB drive J-52727 into an ASIST station.
HINT: Special tool USB drive J-52727 is the only one approved for use with this
procedure.

8.

Open ASIST.

9.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 7

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The following software update requires 2 update files (see Table A below).


Update file #1 is the same for all MODELS.



Update file #2 varies by MODEL and MODEL YEAR.

Table A
MODEL
Sentra
Versa Note
Versa Sedan
Kicks
10.

MODEL YEAR
2018-2019
2018-2019
2018-2019
2020
2018-2020

UPDATE FILE #1
LD001
LD001
LD001
LD001
LD001

UPDATE FILE #2
LD002
LD002
LD002
LD003
LD003

Select the check box next to the correct update software package (Figure 8).


Locate update file #1 (LD001) and update file #2 (see Table A above).



Only one (1) update will be loaded at a time, starting with update #1 (LD001).

HINT: Use the scroll bar, if needed, to find and select the correct update software
package.
To avoid damage to the vehicle, ensure the correct update software
package is selected. Failure to select the correct update software package may result
in needing to replace the AV control unit.
IMPORTANT: Replacement of an incorrectly updated AV control unit is not covered
under warranty.
11.

Use the drop-down menu and select the location of the USB drive that was inserted in
step 7 on page 4.
HINT: The Description section in Figure 8 may be different than on your C-III plus
screen.

Check
box

Drop-down menu

XXXXXXXXXXXXXXXX
XXXXXXXXXXXX

Infotainment
software
updates

XXXXXXXXXXXX

USB drive
location

XXXXXXXXXXXXXXXX

Scroll
bar

XXXXXXXXXXXX
XXXXXXXXXXXX

Figure 8

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12.

Select Download, and then wait for the download to complete (see Figure 9).

13.

Select OK.

Figure 9

14.

Once the transfer is complete, safely remove the USB drive from the ASIST station.
a. From the PC toolbar, select the Safely Remove Hardware icon.
 The icon is on the toolbar, or to be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
ASIST station.
To avoid damage to the vehicle, follow the steps to safely remove the USB
drive. If not followed, the USB drive may corrupt the update software.


If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.

Safely Remove
Hardware icon

USB Drive (E:)
Arrow on toolbar

Figure 10

15.

Close all ASIST Software Update screens.

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Update AV Control Unit
HINT: The update requires one (1) USB drive and two (2) update files.

16.

Turn ON the hazard warning lamps to prevent the BCM from going into battery saver
mode.

17.

Turn ON the ignition.

18.

Turn ON the audio system.

19.

Write down the radio settings.
Presets 1

2

3

4

5

6

AM
FM 1
FM 2
Bass

Treble

Balance

Fade

Speed Sen. Vol.

20.

Turn OFF the audio system.

21.

Insert the special tool USB drive J-52727 into the USB media port (Figure 11).
Do not insert the USB drive into a charging port (Figure 12). If used, the
update software and/or USB drive may become damaged. Only insert the USB
drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.

USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”

Figure 11

Figure 12

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22.

Select Yes to begin the
reprogramming process.
HINT: Reprogramming will take about
5-10 minutes.

Figure 13

HINT: Reprogramming is not complete
until the audio unit reboots and returns
to the main MENU screen (Figure 14).
To prevent damage to the
AV control unit, do NOT remove the
USB drive unless the audio unit has
rebooted and the main MENU screen,
as shown in Figure 14, is displayed.
Figure 14
23.

Remove the USB drive.

24.

Repeat step 7 through step 15 (page 4 through page 6), to load the second update file
(see Table A for UPDATE FILE #2) onto special tool USB drive J-52727.

25.

Repeat step 16 through step 23 (page 7 through page 8) to apply the second update
file to the vehicle.

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26.

Perform audio unit initialization.
a. Press and hold the Menu button.
b. Press and hold the Audio button.
c. Press the Seek right button three
(3) times.
HINT: A screen similar to the one in
Figure 15 will appear.
d. Select the Next button at the
bottom right side of the screen.

Figure 15

e. On the second page of the menu
screen, press Factory Cold Start
(screen not shown).
f. Select Yes on the confirmation
screen shown in Figure 16.
HINT: Initialization is complete after
the audio unit reboots.

Figure 16
27.

Turn OFF the hazard warning lights.

28.

Restore the radio presets and clock setting.

29.

Instruct the customer to go into their Bluetooth® phone settings and perform the steps
below.


Delete/erase the car from the phone’s Bluetooth® menu for the current pairing of
the phone and the vehicle.



Re-pair the phone to the vehicle.
 If this is not performed, the phone may no longer connect with the vehicle.

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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION

OP CODE

Check for update

QX41AA

Check for update & perform AV control unit
reprogram

QX42AA

SYM

DIA

FRT
0.2

ZE

32

0.4

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
March 9, 2020

NTB20-0116

DESCRIPTION
Original bulletin published

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NTB20-016