UPDATE PRIOR TO SALE N445 UPS1520-1B:
9-SPEED AUTOMATIC TRANSMISSION FAULT
NAS20.03.004

WORKSHOP

CAN/USA

AFTERSALES BULLETIN
MARCH 9, 2020

DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range
which may experience restricted performance and a 'Gearbox Fault Detected' warning message displayed on the
Instrument Panel Cluster (IPC).
This bulletin does not apply to any vehicles already registered and in use, either with the retailer or customer. Any
vehicle already in use may continue to be driven and any repair instructions will be communicated through a
separate bulletin.
AFFECTED VEHICLE RANGE
Discovery Sport (LC)
Model Year: ................. 2020
VIN: ................................. 807279-858734
New Range Rover Evoque (LZ)
Model Year: ................. 2020
VIN: ................................. 000120-078779
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized retailer will update the Transmission Control Module (TCM) software to the latest level during the
Pre-Delivery Inspection (PDI) or prior to vehicle handover to the customer.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin N445 UPS1520-1BNAS, Update Prior to Sale: 9 Speed Automatic Transmission Fault,
for detailed repair instructions.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified
to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed
in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the March 4, 2021 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM CODE

OPTION CODE

N445

A

N445

B

DESCRIPTION

SRO

TIME (HOURS)

Transmission Control Module (TCM) - Update Replace ECU

85.44.05

0.2

Transmission Control Module (TCM) - Update Replace ECU

85.44.05

0.2

Drive in/drive out

02.02.02

0.2

Normal Warranty policies and procedures apply.
CUSTOMER COMMUNICATION
Should this Program mean that you are unable to deliver an affected vehicle to a customer at an agreed handover
date, please advise the customer of the following:

‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality, complete
with the very latest hardware and software. Our vehicles are continually evolving, with our Engineering and
Design teams constantly looking for new and innovative ways to further enhance and develop our vehicles.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle and have
instructed us to complete this action prior to handing the vehicle over to you. Jaguar Land Rover apologize
that this upgrade may delay the delivery of your new vehicle but are committed to ensuring customers
benefit from the very latest technology to ensure your ownership experience is the best one possible.’
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle; this is
at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the launch of any
Update Prior to Sale program.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to
offer goodwill to customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be
specifically for a customer whose vehicle delivery has been delayed due to this specific activity to acknowledge
the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first instance for
help and support.