GROUP
BOD

MODEL
2019-2020MY
Sedona (YP)

NUMBER
194 (Rev 3, 03/05/2020)

DATE
December 2019

TECHNICAL SERVICE BULLETIN
SUBJECT:

SERVICE ACTION: TAILGATE GAS LIFT INSPECTION
AND/OR REPLACEMENT (SA398)

 NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure to inspect the tailgate gas lift dust covers and if necessary,
replace the tailgate gas lift(s) on certain non-power tail gate equipped 2019-2020MY Sedona
(YP) vehicles produced between March 04, 2019 through June 25, 2019. Before conducting
the procedure, verify that the vehicle is included in the list of affected VINs.

 NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage →
Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall
→ Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA398.
Printed TSB copy is for reference only; information may be updated at any time.
Always refer to KGIS for the latest information.
Circulate To:

X General Manager


X Service Advisors


X Technicians


X Service Manager


X Parts Manager


X Body Shop Manager 
X Fleet Repair


Page 2 of 3

SERVICE ACTION: TAILGATE GAS LIFT INSPECTION
AND/OR REPLACEMENT (SA398)

SUBJECT:

Inspection Procedure and Replacement:
1. Open the tailgate door and locate the
gas lifts (A).

A

2.

Inspect both of the tailgate gas lift dust
covers (B) for the following failures:




Unable to turn/rotate
Slide upward
Visual cracks

If any of the above conditions are
present, refer to stop 3 and replace the
affected tailgate gas lift(s).
If any of the dust cover(s) conditions are
not present, this action is complete.
3.



Remove the tailgate gas lift(s) by
referring to the “Body (Interior and
Exterior) → Tail Gate → Tail Gate Lift →
Repair procedures” chapter in the
applicable Shop Manual on KGIS.

B


4.

Install all removed parts in the reverse
order of removal.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA398 Sedona (YP) December 2019

Page 3 of 3
SUBJECT:

SERVICE ACTION: TAILGATE GAS LIFT INSPECTION
AND/OR REPLACEMENT (SA398)

AFFECTED VEHICLE RANGE:
Model

Production Date Range

Sedona (YP)

March 04, 2019 through June 25, 2019

REQUIRED PART:
Part Name

Part Number

Figure

Tailgate Gas Lift
(Left)

81771 A9000QQK

Tailgate Gas Lift
(Right)

81781 A9000QQK

WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type

V

Causal P/N

Qty.

Repair
Description

Labor Op
Code

Op
Time

Replacement
P/N

Qty.

0

(SA398)
Tailgate Gas Lift
Inspection
(Both Sides)

190069R0

0.2
M/H

N/A

0

0

(SA398)
Tailgate Gas Lift
Replacement
(One or Both Sides)

190069R1

0.3
M/H

81771 A9000QQK
81781 A9000QQK

1

81771 A9000

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA398 when accessing the WebDCS system.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: SA398 (Rev 3) Sedona (YP) December 2019