NHTSA ID Number: 10173241
Manufacturer Communication Number: HSB2020-03.27
TSB/Document Date: 2020-04-04
Summary
Chassis production/availability update - RPM display notice - Lexipol training notice - Demo Availability notice - Ambulance Decontamination notice - Program charge change notice - Chassis availability notice
Weekly Update Bulletin
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Sales Bulletin for Horton's Dealer Network.
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Sales Bulletin
HSB2020-03.27
Key Weekly Dealer Updates
March 27, 2020
NEW THIS WEEK
Freightliner
Chassis Production Update
Daimler Trucks North America has begun a systematic orderly temporary
suspension of operations at multiple worksites in their production network as a
result of disruptions caused by the spread of the COVID-19 virus. DTNA plans
to resume normal operations on Monday, April 6.
GM Production Update
At this time, GM is extending their plant closures, but have not confirmed the
length of time. Once we have more information, we will share it.
Ford Production Update
Ford is planning to resume production for the Ford F-Series chassis on April 14.
2020 MY Ford F-Series Chassis Update - RPM Read Out on i4G Screen
We have recently discovered that on 2020 MY Ford F-Series chassis, Ford has
made a change in the chassis that makes it impossible for us to show the RPM
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readout on the i4G screen on the front console. We are working with both Ford
and outside vendors to try and make this happen. As soon as we are able to
put the RPM back on the i4G screen, we will. We wanted to make everyone
aware this unexpected change in the 2020 MY Ford F-Series chassis.
Lexipol - A COVID-19 Resource
Lexipol is a leading provider of public safety policy and training solutions for the
first responder industry. They have put together a COVID-19 portal with
information specific to resources and training for those individuals. There are
multiple avenues of training ranging from EMS/Fire, Law Enforcement, and
Government employees. The portal is now open during this time of need at no
cost. Please visit the site below and sign up for free access to the training
material. Please share with with your customers.
https://coronavirus.lexipol.com/
Hilton Garden Inn - Grove City, OH
We were been notified that Hilton Garden Inn, a hotel that a lot of you use when
you come to Horton, has closed and will remain closed until the end of April due
to the COVID-19 virus.
Stock Unit Sold (Unit #19482)
Stock unit #19482 was sold earlier this week. It will be removed from our
Horton available inventory list below.
We will be adding stock units into production soon. Once I have unit numbers
and estimated time of completion. I will add it to our Demo/Stock invent
PREVIOUS WEEKS
COVID-19 Update - Please read
On Tuesday, March 17, there was a bulletin that was sent out with a message
from REV Ambulance Group President Anoop Prakash in regard to COVID-19.
Please click here to review that message.
In order to lessen the potential impact of COVID-19 and the spread within our
community, we now have as many of our staff as possible working from home.
Please utilizes email to communicate with our staff since most will not have
access to their desk phone.
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In order to ensure that our dealers and repair facilities are being covered and
responded to in a timely manner we are asking that you review which method
of communication should be used for each of your contacts with Horton
whether it be for Service, TAC, Warranty, or Parts. Please do not use personal
email addresses to contact anyone at Horton aftersales/aftermarket, instead
use the group email addresses listed below.
Part Department - [email protected]
Service Department - [email protected]
Technical Support (TAC) - [email protected]
Warranty Department - [email protected]
If you struggle with getting information from any of our personnel, please reach
out to the head of that department.
• Sales & Deliveries - Dave Marshall
• Operations and Chassis - Brad Garrison
• Specs, SR's, & Drawings - Kevin Westfall
• Engineering - Jorge Jorge
• Quality - Josh Niewiadomski
• Accounting - Tasan Garrison
• Parts/Serivce/Technical/Warranty - Larry Bowling
OEM Chassis Production Update
GM, Ford, and FCA (Fiat Chrysler Automobiles) have ceased production at
plants across North America from now through at least Monday, March 30,
2020 due to the Covid-19 virus. As of now, both International and Freightliner
are still running production.
Leader's Horton Demo Available
Leader has an Horton demo available for immediate sale. It is unit #18956. This
is a 2019 Ford F550 4x4 169"WB with a diesel engine. It is OEM red and has
Zero RPM and Liquid Spring installed. Please click here to review the specs
Please click here to review the Change Orders. Please click here to review the
pictures of this unit. This unit currently has 5,400 miles on it. If you have interest
in this unit, please reach out to Sandy Stipe at (626) 459-5105 or email her at
[email protected].
Ambulance Decontamination Information
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Recently, we sent out a bulletin with the Guidance from CDC specific to EMS
and other First Responders. Please click here to review the document. In the
next day or so, you will be receiving additional information on units and options
to help with decontamination.
i4G Demo/Customer Programming Charge Change
As most of you know, several years ago, we stopped charging to change the
i4G programming in our delivery bay to help with the "Horton Delivery
Experience". To help grow the "Horton Delivery Experience", we have decided
there will no longer be a charge in changing i4G programming on your demo
unit(s) once you have sold them to a customer. This will be a one-time offer
and the request must be submitted to us within 30 days of sell and will only be
allowed once all warranty documents have been submitted to us. After you sell
your demo, you can reach out to our Parts Department with the i4G
programming change request (please note "Horton Delivery Experience" on
the request) and they will work with you to get it completed. We have
committed to the Horton Delivery Experience by having a dedicated engineer to
do i4G programming changes after the unit has left our delivery bay. This
dedicated engineer is located in the Southwest building.
In regards to customer units who are requesting changes after the unit is
delivered to them and in service, we will offer a one-time change to their unit
with a max charge of $500.00 for all programming changes they are
requesting. This request must be submitted to us within 30 days after the unit
has been delivered to the customer (please note "Horton Delivery Experience"
on the request). Again, this is a one-time offer and for this to apply, all the
warranty documents must be submitted to us. This should be a minimum
amount of changes because if we hall all done this correctly, the units should
be built correctly the first time. Please note, if a customer wants a 2nd change,
it will go through our normal process at the normal reprogramming rate.
This is on new units being delivered only. Remounts are excluded from this
offer. (Last week for this notification.)
OTHER INFORMATION
Lead Time Update
Current production schedule: the next available production slot has a
completion date during the week of 11/9/20. Our current lead time is 210 to 235
days.
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Transactional Pipeline Report
Change in request - Please submit your Transactional Pipeline Report to both
Amy Durst ([email protected]) and myself by close of
business each Wednesday; however, only if there have been changes made to
the form since the last time you submitted it. For example if the there have
been changes to the decision date or if you won/lost the business.
Chassis Availability Update
Below is a list of available chassis we have on the ground that are not assigned
to any customer. If you have any interest in any of these chassis, please email
Lisa Yates at [email protected] or call her at (614) 539-8181,
ext. 2346.
• Qty. 1: 2019 Ford F550 - 4x4 - 193"WB - Diesel - Standard
Rims/Standard Radio (In Stock)
• Qty. 3: 2019 RAM 5500 - 4x2 - 192.5"WB - Diesel - Please click here for
chassis specs. Chassis have MRU-Black tubular side step. Please click
here for pictures of these chassis. Price $54,731.00 (In Stock)
Horton Open Units
Available for immediate delivery. If you have any interest in any of these units,
please contact me.
• #18449 - 2017 Ford F550 4x4, - 623 Module - Demo (2018 National Show
Unit) - Complete - Reduced price - NOW $200,00.00 - Please click here
for Specs and Prints. Please click here for pictures of this unit. Unit
currently as roughly 24,000 miles.
• #18577 - 2018 Ford F550 4x4 - 457 Module - Guardian Demo - Complete
- Reduced price - NOW $215,000.00. Please click here for Specs and
Prints. Please click here for pictures of this unit. Unit currently has roughly
8,000 miles.
• #18941 - 2019 Ford F550 4x4 - 623 Module - Demo (2019 National Show
Unit) - Complete - Reduced price - NOW $253,986. Please click here for
Specs and Prints. Please click here for pictures of this unit. Unit currently
has roughly 8,000 miles on it.
• #19147 - 2019 Ford F450 4x4 - 457 Module - Demo - Complete - Price
$180,224.00. Please click here for Specs and Prints. Please click here for
pictures of this unit. Unit currently has 2,500 miles on it.
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• #19174 - 2019 Freightliner - 623 Module - Demo - Complete - Price
$231,086.00. Please click here for Specs and Prints. Please click here for
pictures of this unit. Unit currently has 2,750 miles on it.
• #286951 - 2018 Ford Leader Transit Unit - Stock - Complete - Reduced
price - NOW $71,178.00 - Please click here for Spec and Prints. Please
click here for pictures. Unit currently has 1,365 miles.
• #19578 - 2019 Ford F550 4x4 - 603 Module - Stock - Estimated
completion date is mid to late May - Price $179,425 (Grey Vinyl,
Aluminum Rims and Sync 3 Radio). Please note, this unit is a CG Tech.
Please click here for Specs and Prints.
• #17916 - 2017 Dodge 4500 4x2 - 457 Module - Dealer Demo - Complete Please click here for Specs and Drawing. Please click here for pictures of
this unit. Unit currently has 6,060 miles on it. Price is $163,316.00.
Please contact Braxton Peterson on his cell at (801) 440-4167 or email
him [email protected] if you have any questions or interest in
this unit. PLEASE NOTE: Braxton is open to painting this unit any
single color (no metallic) if it will help close the deal since the unit is
currently painted red. The unit is currently at Horton and we would
work with Braxton on painting the unit at our facility to help close
any possible deal.
Please don't hesitate to get with me if you have any questions or want to
discuss any of these Demo/Stock units.
Chevrolet Chassis Information
2020 MY Chevrolet G-Cutaway Start-Up Information:
2020 MY Order Bank Open: 6/20/19
2020 MY Production Start Date: 8/19/19
2020 MY Chevrolet G-Cutaway Balance Out Information:
2020 MY Order Bank Closes: 3/5/20
2020 MY Last Production Date: 8/14/20
2021 MY Chevrolet G-Cutaway Start-Up Information:
2021 MY Order Bank Opens: 6/18/20
2021 MY Production Start Date: 8/17/20
2020 MY Chevrolet CC & CK 3500 Start-Up Information:
2020 MY Order Bank Open: Mid-July 2019
2020 MY Production Start Date: January 2020
2020 MY Chevrolet CC & CK 3500 Balance Out Information:
2020 MY Order Bank Closes: 3/5/20
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2020 MY Last Production Date: 7/31/20
2021 MY Chevrolet CC & CK 3500 Start-Up Information:
2021 MY Order Bank Opens: 5/21/20
2021 MY Production Start Date: 8/30/20
2020 MY Chevrolet CC & CK 4500-6500HD Start-Up Information:
2020 MY Order Bank Open: 5/23/19
2020 MY Production Start Date: 9/3/19
2020 MY Chevrolet CC & CK 4500-6500HD Balance Out Information:
2020 MY Order Bank Closes: 6/25/20
2020 MY Last Production Date: 11/30/20
2021 MY Chevrolet CC & CK 4500-6500HD Start-Up Information:
2021 MY Order Bank Open: 7/30/2020
2021 MY Production Start Date: 11/30/20
RAM Chassis Information
2020 MY RAM 4500/5500 Start-Up Information:
2020 MY Order Bank Open: Open
2020 MY Production Start Date:
2020 MY RAM 4500/5500 Balance Out Information:
2020 MY Order Bank Closes: 8/6/20
2020 MY Last Production Date: 9/4/20
2021 MY RAM 4500/5500 Start-Up Information:
2021 MY Order Bank Open: 9/4/20
2021 MY Production Start Date: 10/12/20
Ford Chassis Information
2021 MY Ford E-Series Start-Up Information:
2021 MY Order Bank Open: 10/4/19
2021 MY Production Start Date: 1/2/20
2021 MY Ford E-Series Balance Out Information:
2021 MY Order Bank Closes: 10/5/20
2021 MY Last Production Date: 12/23/20
2020 MY Ford F350-F550 Super Duty Start-Up Information:
2020 MY Order Bank Open: 8/14/19
2020 MY Production Start Date: 11/4/19
2020 MY Ford F350-F550 Super Duty Balance Out Information:
2020 MY Order Bank Closes: 8/14/20
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2020 MY Last Production Date: 10/22/20
2021 MY Ford F350-F550 Super Duty Start-Up Information:
2021 MY Order Bank Opens: 8/17/20
2021 My Production Start Date: 10/26/20
2021 MY Ford F650 Medium Duty Start-Up Information:
2021 MY Order Bank Open: 9/16/19
2021 MY Production Start Date: 1/2/20
Freightliner First Opens
Freightliner is now slotting first openings end of May for chassis start. Please
note, pending on certain options, it could take an additional 60 to 90 days
before the chassis can actually start in production.
International 2021 Model Year Production
International MV chassis 2021MY production start date will be 1/2/20.
International CV chassis 2020MY production start date was 11/19/19.
Horton Online Store
The store is open each month from the 1st through the 21st. All merchandise
orders placed during the ordering window will be delivered the first week of the
following month.
Order here: https://www.promoplace.com/artina/stores/HEVapparel
If you have any questions, please contact Dave Marshall at
[email protected].
Copyright © 2020 Horton Emergency Vehicles, All rights reserved.
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Weekly Update Bulletin
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4/3/2020
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TSB/Document ID: HSB2020-03.27
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
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- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission
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- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
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- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
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