ATTENTION:
GENERAL MANAGER

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PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2020 Subaru of America, Inc. All rights reserved.

SERVICE BULLETIN
APPLICABILITY:
SUBJECT:

2019-20MY Forester

NUMBER: 12-258-20

Rattling Sound from Sunroof Deflector

DATE: 03/25/20

INTRODUCTION:
This bulletin provides a procedure for addressing a rattling sound caused by the sunroof deflector
contacting the sunroof rail assembly. The sound may be heard while closing an outside door when
all the windows are closed. Although a new sunroof rail assembly is now available incorporating
a cushion to prevent the sound, a cushion (section of non-woven tape material) can be retrofitted to
existing parts to alleviate the condition usind the procedure supplied in this bulletin.
PRODUCTION CHANGE INFORMATION:
Sunroof rail assemblies equipped with the additional deflector cushion material were incorporated
into production starting with VIN LH434047.
PART INFORMATION:
Description

Part Number

Note

RAIL ASSEMBLY- SUNROOF

65420SJ001

Includes Cushion

CUSHION

65408SJ000

Service Part

REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
NOTE: The majority of vehicles confirmed as having the rattling sound condition described
above can be repaired by installation of the non-woven tape / cushion as described in the following
procedure.

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: 12-258-20; Date: 03/25/20

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In a RARE case where the rail assembly requires replacement, the service procedure for doing so
remains unchanged. Always refer to the applicable Service Manual and review the full requirements
of the repair being performed. The Service Manual procedures contain information critical to
performing an effective repair the first time and every time. This includes but is not limited to: proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed
for a complete and lasting repair.
Cushion Installation Procedure:
•

Open the sunroof for access to the frame assembly where the cushion will be installed.

•

Identify the location for where the cushion will be installed using the illustrations below and
thoroughly clean the area of the frame using isopropyl alcohol on a clean shop cloth. Allow
to dry completely before proceeding.

WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Classic or Gold plan, this repair may be submitted using the following claim
information:
Labor Description

Labor Operation #

Labor Time

SUNROOF DEFLECTOR CUSHION INSTALLATION

A914-904

0.3

SUNROOF ASSEMBLY R&R

B914-906

1.8

SUNROOF FRAME ASSEMBLY- REPLACE

C914-913

0.5

Fail Code
XKJ-25

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Bulletin Number: 12-258-20; Date: 03/25/20

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