GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5321
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 12, 2020

Subject: N192216430 - Special Coverage
Airbag Light On Due to PPS Sensor Disconnect
Models: 2014-2017 Chevrolet Impala
Equipped with Front Heated Seats (RPO KA1)
To:

All General Motors Dealers

General Motors is releasing Special Coverage N192216430 today. The total
number of U.S. vehicles involved is approximately 154,000. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on February 24, 2020.
Global Warranty Management (GWM)
The Applicable Warranties section on the Investigate Vehicle History (IVH) screen will
be updated February 13, 2020. Please hold all warranty transactions until IVH has
been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Special Coverage Adjustment
N192216430 Airbag Light On Due to PPS Sensor Disconnect
Release Date:
Attention:

Make
Chevrolet

February 2020

Revision:

00

This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History
(IVH).
Model
Impala

Model Year
From
To
2014
2017

RPO
KA1

Description
Front Heated Seats

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition

Special
Coverage
Adjustment

Some 2014-2017 model year Chevrolet Impala vehicles may have a condition where the electrical wires
leading to the passenger presence sensing mat in the passenger’s front seat, may become
disconnected over time, as a result of repeated seat usage. If this condition occurs, regardless of
whether the front passenger seat is occupied, multiple airbag warnings will be provided. A Service
Airbag message will be provided in the Driver Information Center (DIC), the airbag warning light will be
illuminated, and the front passenger airbag will indicate that it is OFF. When this condition occurs, the
front passenger airbag may be suppressed and fail to deploy when commanded.
This special coverage covers the condition described above for a period of 8 years or 80,000 miles
(128,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
February 12, 2020, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to February 12, 2020, must
be submitted to the Service Contract provider.

Correction

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Dealers are to replace the PPS sensor. The repairs will be made at no charge to the customer.

Parts
Quantity
1
1
1
1
1
1
1
1

Part Name
SENSOR, AIRBAG FRT PASS PRESENCE
SENSOR, AIRBAG FRT PASS PRESENCE
SENSOR, AIRBAG FRT PASS PRESENCE
SENSOR, AIRBAG FRT PASS PRESENCE
SENSOR, AIRBAG FRT PASS PRESENCE
SENSOR, AIRBAG FRT PASS PRESENCE
SENSOR, AIRBAG FRT PASS PRESENCE
SENSOR, AIRBAG FRT PASS PRESENCE

Part No.
84433057
84433058
84453407
84453408
84804532
84804531
84804530
84804529

Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which front
airbag passenger presence sensor to order.
It is estimated that there are only 5% involved vehicles that will require parts being replaced. Due to the small number
of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not
to order these parts for use as shelf stock.

Copyright 2020 General Motors. All Rights Reserved.

Page 1 of 6

Special Coverage Adjustment
N192216430 Airbag Light On Due to PPS Sensor Disconnect
Warranty Information
Labor
Operation
9900678
9900679
9900680

9900681
*

Description
Diagnostic Time Only – No Repair Required
Replace the airbag front passenger presence sensor, Includes
Diagnostic time
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.1-0.3
1.3

N/A
0.2
N/A

Trans.
Type
ZREG
ZREG

Net
Item
N/A
N/A

ZREG

*

ZREG

**

For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.

**

Submit $10.00 administrative allowance in Net/Admin Allowance.

Service Procedure
1.

Check for DTC B0074 and/or B101D.
• If either of the identified trouble codes are found, replace the PPS sensor. Proceed to step 2.
• If the identified trouble codes are not found, inform the customer this campaign does not cover the repairs to their
vehicle.

2.

Remove the passenger side seat. Refer to Driver or Passenger Seat Removal and Installation in SI.

IMPORTANT: If the vehicle VIN begins with a 1, the vehicle was built in the US. These vehicles require a modification to
the seat cover retention band. See the Modification for US Built Vehicles after step #9.
3.

Disconnect the electrical connectors, remove the seat cushion, and de-trim the cushion. Refer to Front Seat Cushion
Cover and Pad Replacement in SI.

4769349

4.

Using care, insert the PPS sensor mat pigtail (3) back through the foam opening making sure not to bend the sensor.
Do not open the felt (1) covering the connectors.

5.

Install the cushion onto the seat frame. Refer to Front Seat Cushion Cover and Pad Replacement in SI.
• The sensor tail must be routed through the rear suspension opening below the seat frame (2) hanging freely.
• Validate the wiring harness (3) has proper movement.

Page 2 of 6

Special Coverage Adjustment
N192216430 Airbag Light On Due to PPS Sensor Disconnect

4920551

Note: The graphic above depicts the incorrect pigtail harness route (1) and the correct pigtail harness route after repair
(2).
6.

Reconnect all electrical connectors and install the trim cover. Refer to Front Seat Cushion Cover and Pad
Replacement in SI.

7.

Install the passenger side seat. Refer to Driver or Passenger Seat Removal and Installation in SI.

8. Check the PPS Module for any DTCs in history status and clear DTC.
9.

Perform the Passenger Presence System Preload Test (PPS Setup). Refer to Passenger Presence System
Preload Test (PPS Setup) in SI.

Modification for US Built Vehicles

5507383

1.

Before separating the seat cover from the foam pad, locate the fabric seat cover retention band.

Page 3 of 6

Special Coverage Adjustment
N192216430 Airbag Light On Due to PPS Sensor Disconnect

5507384

5507386

2.

Using a paint pen, mark a 40mm (1.5in.) by 40mm(1.5in.) area on the retention band at the area where the wiring
harness passes through the foam cushion.

5507387

3.

Cut along the marked lines, create a “window” in the seat cover retention band.

4.

When installing the seat cover onto the new cushion, ensure the harness passes through the “window”.

Page 4 of 6

Special Coverage Adjustment
N192216430 Airbag Light On Due to PPS Sensor Disconnect
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by February 28, 2021. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 5 of 6

Special Coverage Adjustment
N192216430 Airbag Light On Due to PPS Sensor Disconnect
February 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2014-2017 model year Chevrolet Impala, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2014-2017 model year Chevrolet Impala vehicles may have a
condition where the electrical wires leading to the passenger presence sensing mat in the passenger’s front seat, may
become disconnected over time, as a result of repeated seat usage. If this condition occurs, regardless of whether the
front passenger seat is occupied, multiple airbag warnings will be provided. A Service Airbag message will be provided
in the Driver Information Center (DIC), the airbag warning light will be illuminated, and the front passenger airbag will
indicate that it is OFF. When this condition occurs, the front passenger airbag may be suppressed and fail to deploy
when commanded.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2014-2017 model year Chevrolet Impala within 8 years of the date your vehicle was
originally placed in service or 80,000 miles (128,000 km), whichever occurs first, the condition will be repaired for you at
no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this
special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by February 28,
2021, unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N192216430
Page 6 of 6