NHTSA ID Number: 10172173
Manufacturer Communication Number: SIL 743
TSB/Document Date: 2020-03-06
Summary
Altec has discovered that some aerial devices were not properly stability tested in accordance with ANSI A92.2-2015 after they were manufactured. Although units manufactured in a similar manner were stability tested correctly and passed, ANSI 92.2-2015 requires every unit to be properly stability tested by the manufacturer. To comply with ANSI A92.2-2015, Altec requires stability testing to be performed on each unit no later than 6 months after the receipt of this SIL. Altec will perform the stability testing at an Altec service facility.
210 Inverness Center Parkway
Birmingham, AL 35242
Telephone: 205-991-7733
Facsimile: 205-991-9993
www.altec.com
This notice applies to your vehicle. See SIL for specific unit identification.
Dear Altec Owner,
February 21, 2020
Altec Industries, Inc. has developed a product improvement which relates to certain AT200A, AT235,
AT235P, AT248F, AT37G, AT40G, and T40P units stability tested in July and August 2019.
Refer to SIL 743 for items covered under the warranty policy. Altec will supply necessary parts and labor to
correct this condition.
In order to determine if your unit is affected by SIL 743, compare the serial number of your unit with the list of
affected units as described on the SIL. The product improvement will be performed by Altec. Contact Altec at
1-877-GO-ALTEC (1-877-462-5832) for further assistance.
At any time, you may contact Altec at 1-877 GO ALTEC (1-877-462-5832) with your unit’s serial number to
determine if there are any other outstanding notices.
If you have sold or retired the unit please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the records may
be changed.
We regret this inconvenience; however we are taking this action in the interest of your safety and continued
satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
Altec Industries, Inc.
Elizabethtown Operations
Elizabethtown, KY
SIL 743
Service Information Letter
February 21. 2020
Units Affected: Certain AT200A, AT235, AT235P, AT248F, AT37G, AT40G, and T40P units
stability tested in July and August 2019
Unit Stability Testing
Altec is committed to providing our customers with safe and reliable products from initial delivery throughout the useful life of the unit.
Altec has discovered that some aerial devices were not properly stability tested in accordance
with ANSI A92.2-2015 after they were manufactured. Although units manufactured in a similar manner were stability tested correctly and passed, ANSI 92.2-2015 requires every unit to be
properly stability tested by the manufacturer.
To comply with ANSI A92.2-2015, Altec requires stability testing to be performed on each unit
no later than 6 months after the receipt of this SIL. Altec will perform the stability testing at an
Altec service facility.
Customers with affected units should call 1-877-GO-ALTEC (1-877-462-5832) and select
prompt 2 for shop service to schedule the repair.
This repair is covered under the Altec Warranty Policy and will be performed by Altec. Altec
will perform the repair for free at an Altec facility.
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TSB/Document ID: SIL 743
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
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