Classification:

Reference:

EL14-019b

Date:

ITB14-020b

February 3, 2020

WIRING HARNESS REPAIR INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

All Infiniti

SERVICE INFORMATION
This bulletin provides information for wiring harness and connector repair, which is the preferred alternative to
wiring harness replacement, and has been developed to improve owner satisfaction by simplifying the repair of
electrical wiring harnesses.
This will improve the retailer’s service capabilities by making a repair more efficient than the replacement of an
entire wiring harness assembly.
The following service information includes:


The technician’s responsibilities in assisting the retailer’s claims administrator to properly code a
harness repair.



Warranty claims coding for repairing and diagnosing wiring harnesses for ALL Infiniti vehicles.



Wiring Harness Repair vs. Replace Guidelines.



Nissan Harness Repair Kit (HRK) Tools and Parts.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly
trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely.
NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your
Infiniti retailer to determine if this applies to your vehicle.
1/11

Harness Repair Guidelines:


For general harness diagnostic procedures refer to ASIST.
 ASIST  ESM  General Information  Service Information for Electrical Incident.



If the repair is connector or terminal related follow these guidelines.
 To determine if terminal replacement or connector replacement is best, inspect the connector as
listed below:

Inspection Result

Recommended Repair

Found spread terminal and connector housing
undamaged

Replace the Terminal

Found bent pin and connector housing undamaged

Replace the Pin

Found damaged connector housing

Replace the connector with supplied pigtail



If the repair is wire related follow these general guidelines:
 If wire is found to be broken, follow ITB03-054 to repair the wire with a solder sleeve and heat gun.



For additional information on wiring harness repair tools and procedures, refer to the Harness Repair
Kit User Guide in ASIST.
 ASIST  Tech Support Info  Harness Repair  Harness Repair Kit User Guide.

NOTE: If a Warranty Part Return Request is received, please ship all replaced parts (e.g. terminals, pins,
sections of wire, and connectors).

2/11

ITB14-020b

Harness Replacement Guidelines:

Replace the wiring harness ONLY when the vehicle concern involves any one of the following conditions:


The wiring harness circuits are related to a seatbelt or SRS.



The wiring harness circuits are related to HEV / EV High Voltage.



The estimated cost of the repair exceeds the cost of replacing the entire harness.



The vehicle is damaged by flood or thermal incident.



The wiring harness was severely damaged due to a car accident.



The appropriate components are not available in the Harness Repair Kit (HRK).



The wiring harness replacement is required from another TSB.



The wiring harness repair is in the shielded area of a circuit.



The wiring harness needing repair is USB, Coaxial, or Antenna Feeder wiring.

3/11

ITB14-020b

Wire Harness Repair Tools and Procedures:
For repair tools and procedures, refer to the Harness Repair Kit user guide in ASIST:


Tech-Mate  Tech-Mate Tools & Equipment  Harness Repair Kit User Guide.

HRK Parts and Tools Information:
PART NAME

PART IMAGE

HRK (Harness Repair Kit)
J-48817 (1)

“HRK Nissan”
Mobile App (2)

Figure 1
(1) Replacement HRK Tools and Parts can be ordered at Nissantechmate.com or call (800) 662-2001.
(2) Download the mobile app titled “HRK Nissan”, from either the Google Play Store or the Apple App Store, to
help obtain harness parts information quickly.


Be sure to register when first downloading the app.



If you cannot find a particular wiring harness repair tool or part in the HRK, please utilize the “Did not
find it?” button to tell Nissan what you were looking for so we can evaluate it for possible inclusion in
future updates to the HRK.

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ITB14-020b

Required Technician Information for Warranty Harness Repair:

The technician is to record and attach the necessary information on the repair order for the claims administrator
to complete claims coding.
1. A Harness Repair Form is NOW REQUIRED for every harness repair or replacement warranty claim. This
is a new requirement to justify the new Flat Rate Time (FRT).
2. Print a general vehicle harness layout from the Electronic Wiring Diagram (eWD). Circle or highlight the
wiring harness being replaced or repaired.


If the repair is CONNECTOR related, also print the connector’s information from the eWD of the
connector, and then highlight the specific circuit/terminal repaired.

3. Operation (Op) Code: Op Codes are related to the time taken for the repair.


If replacement/repair is related to a sub-harness, use the name of the harness it is attached to. For
example, if the sub-harness is attached to the EGI harness, write down “EGI Harness”.

4. Primary Failed Part (PFP): This is the part number (P/N) of the repaired/replaced wiring harness. Write
down the P/N on the repair order.


Please return ALL replaced parts for repair (e.g. terminals, pins, connectors, and wiring).

5. Diagnosis Code: This describes the type of problem that was found. Give an accurate description for the
warranty clerk to determine the diagnosis code.
6. Include pictures for each diagnosis related description per attachment.
7. Enter the critical repair information in the “Tech Comment Verbatim” line. For example:


An accurate description of the incident, cause and repair



The reason for the repair or replacement



The location of the concern, if wire related



The type of wire concern (open/shorted/pinched/chafed/bent or spread pin/etc.)



The connector number



The wire connector cavity number and its wire color



The terminal pin number

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ITB14-020b

8. Attach the clock “punch in” and “punch out” time on the back of the repair order. Diagnostic time can be
included.

Refer to the Assurance Products Resource Manual (APRM) for further detail.

Harness repair forms are found here under
Warranty Call Center Pre-Call Forms
Figure 2

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ITB14-020b

The images and details on the following pages are examples of information needed to complete a
proper warranty claim for a wiring harness repair or replacement.

Click here to access
Service Manual

Figure 3

Click here to access
Electronic Wiring Diagram
(eWD)

Figure 4

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ITB14-020b

Pre-Call Form Required Image Examples:



The area of concern on the vehicle

Figure 5



The related circuit/layout diagram in the eWD

Figure 6



Consult-III Topology (If CAN related)

Figure 7



The harness tag if available and accessible

Figure 8
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ITB14-020b

Warranty Claim Information For Pilot Program

Requirements for Repair Over 3 Hours or Replacement:
If the harness must be replaced/repaired and the time to complete the job exceeds
the DCAL limit:


A Harness Repair Form must be submitted.



Use only ST Op codes.



Pre-authorization must be given by the Warranty Call Center (WCC).



Do not combine FRT Op codes with ST Op codes.

Requirements for Repair:
If a harness is deemed repairable and the time required to repair it is under 3 hours:


A Harness Repair Form must be submitted.



Use only FRT Op codes which are now available in Flat Rate Manual.



Pre-authorization is not required.



Do not combine ST Op codes with FRT Op codes.

Harness Diagnose & Repair Flat Rate Op Code Selection Guidelines:
1.0 Hour (Simple) Repair
1) Access one control unit/area/panel
2) Visually inspect a harness and connector
3) Repair a single accessible circuit
4) 15-59 minute repair
2.0 Hour (Intermediate) Repair
1) Access 2-4 control units/areas/panels
2) Visually inspect the harnesses and connectors
3) Repair multiple circuits
4) 60-119 minute repair
3.0 Hour (Difficult) Repair
1) Access 4 or more control units/areas/panels
2) Visually inspect the harnesses and connectors
3) Repair multiple circuits
4) 120-180 minute repair

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ITB14-020b

Operation Codes for Harness Diagnosis and Repair*
OP CODE
RA50AA
RA51AA
RA52AA
RA53AA
RA54AA
RA55AA
RA56AA
RA57AA
RA58AA
RA59AA
RA61AA

*

DESCRIPTION
FRT
Diagnose & Repair Main Harness
1.0
Diagnose & Repair Engine Room Harness
1.0
Diagnose & Repair Body Harness
1.0
Diagnose & Repair Body No. 2 Harness
1.0
Diagnose & Repair Console Harness
1.0
Diagnose & Repair Front Door Harness
1.0
Diagnose & Repair Rear Door Harness
1.0
Diagnose & Repair Room Lamp Harness
1.0
Diagnose & Repair Chassis/Trunk/Tail Harness
1.0
Diagnose & Repair EGI Harness
1.0
Diagnose & Repair Seat Harness
1.0
COMBINATION OPERATION CODES FOR REPAIR
RA777A
2nd hour Harness Diagnosis & Repair
1.0
rd
RA888A
3 hour Harness Diagnosis & Repair
2.0
These Op Codes are for repair only, not replacement. The supplemental combination operation codes can
ONLY be used when additional time is required.

PART CATEGORY CODE**
PART CATEGORY CODE
DESCRIPTION
720
Engine Electrical
790
Body Electrical
** To be claimed for connectors that do not have Infiniti part numbers.

AMOUNT
Actual Part Amount
Actual Part Amount

Operation Codes for Harness Diagnosis and Replacement
OP CODE

DESCRIPTION

ST

RA40AA

Diagnose & Replace Main Harness

Claim Actual Time

RA41AA

Diagnose & Replace Engine Room Harness

Claim Actual Time

RA42AA

Diagnose & Replace Body Harness

Claim Actual Time

RA43AA

Diagnose & Replace Body No. 2 Harness

Claim Actual Time

RA44AA

Diagnose & Replace Console Harness

Claim Actual Time

RA45AA

Diagnose & Replace Front Door Harness

Claim Actual Time

RA46AA

Diagnose & Replace Rear Door Harness

Claim Actual Time

RA47AA

Diagnose & Replace Room Lamp Harness

Claim Actual Time

RA48AA

Diagnose & Replace Chassis/Trunk/Tail Harness

Claim Actual Time

RA49AA

Diagnose & Replace EGI Harness

Claim Actual Time

RA60AA

Diagnose & Replace Seat Harness

Claim Actual Time

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ITB14-020b

Examples of diagnosis codes and their descriptions
DIAGNOSIS CODE

DIAGNOSIS CODE NAME

6A
6B
6C
6D
6E
6F
6G
6H
6J
67
68

Harness – Short Circuit/Damaged/Chafed
Harness – Open Circuit/Cut/Broken
Harness Connector – No Connection
Harness Connector – Partial Connection
Harness Connector – Terminal Pushed Out
Harness Connector – Bent Terminal
Harness Connector – Spread Terminal
Harness Ground Lug – Loose/Cross Thread
Harness Connector – Corrosion
Wrong Part
Missing Part

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

DESCRIPTION

April 29, 2014

ITB14-020

Original bulletin published

October 27, 2016

ITB14-020a

Amended Applied Vehicles, Service Information

February 3, 2020

ITB14-020b

The entire body of the bulletin has been changed

11/11

ITB14-020b