NHTSA ID Number: 10172027
Manufacturer Communication Number: 122-E3A6P-03
TSB/Document Date: 2020-03-05
Summary
Instructions for fixing a rattling noise from the engine on 2017 through 19 Panameras. The remedy is to check the bracing wheel on the balance shaft and replace if necessary.
Service
Technical Information
120/19 ENU
1380
1
Noise Symptom - Rattling Noises from Engine Compartment: Checking Balance Shaft
Bracing Wheel and Replacing it if Necessary (SY 120/19)
Vehicle Types:
Panamera (971)/Panamera 4 (971)/Panamera 4S (971)/Panamera 4 E-Hybrid
(971)/Panamera 4 Sport Turismo (971)/Panamera 4S Sport Turismo (971)/Panamera 4
E-Hybrid Sport Turismo (971)
Model Year:
As of 2017 up to 2019
Subject:
Balance shaft bracing wheel
Symptom:
Rattling noises from the engine compartment, particularly at an engine speed of between 1,200 and
2,000 rpm (partial load operation, engine at operating temperature).
Remedial
Action:
Check balance shaft bracing wheel using a stethoscope and replace it if necessary.
Required tools and spare parts
Nr.172 - JSPSM65001 or equivalent
Tools:
•
Spare parts: 1)
Part Info
Designation – Location
Qty.
9A710344810
Fastening part – Balance shaft bracing wheel
1 ea.
9A7103293A
Gear wheel – Balance shaft
1 ea.
95810115320
Shaft sealing ring – Lower chain housing cover
1 ea.
9A714511320
Seal – Vacuum pump
1 ea.
N 90365302
1 ea.
9A712107000
1 ea.
N 10124306
13 ea.
9A710942600
Internal hexagon round/oval-head screw – Upper
chain housing cover
Axle – Tensioning rail
2 ea.
9A710942610
Axle – Guide rail
2 ea.
95810547000
Guide rail – Timing chain
2 ea.
9A710923500
Sealing ring – Control valves
4 ea.
WHT004955A
Internal hexagon round cheese head bolt – Lower
steering column universal joint
Internal hexagon round cheese head bolt – Lower
chain housing cover
1 ea.
N 10156206
6 ea.
1) The spare parts are only required for replacing the balance shaft bracing wheel.
AfterSales
Feb 17, 2020
Page 1 of 5
1
Service
Technical Information
ENU 120/19
1380
Preparatory work
Work Procedure: 1
2
Remove engine cover, see Workshop Manual '108319 Removing and installing engine cover
(design cover) (V6 Turbo)'
Remove turbocharger heat shield, see Workshop Manual '261219 Removing and installing
turbocharger heat shield (V6 Turbo)'
Distinguishing between high-pressure pump and balance shaft bracing wheel
CAUTION
Hot components
•
Risk of burns
Let hot components cool down.
Wear personal protective gear.
Information
•
To prevent unnecessary repairs, it is important to distinguish between the high-pressure pump and
balance shaft bracing wheel when trying to pin-point the source of the noise.
•
A Nr.172 - stethoscope, for example, can be used to pin-point the noise sources.
•
If you cannot be sure that the high-pressure pump is causing the noise, the noise analysis
must be carried out using the stethoscope on the high-pressure pump of a comparable
vehicle.
Work Procedure: 1
2
Start the engine.
Nr.172 - Stethoscope must be used on the high-pressure pump Contact point on high-pressure
pump -1- and then on the engine housing Contact point on engine housing -2- in order to find the
rattling noise.
If you can clearly hear the rattling noise at the contact point on the high-pressure pump Contact
point on high-pressure pump -1-, stop the engine and continue fault finding. Something else is
causing the fault.
Feb 17, 2020
Page 2 of 5
AfterSales
Service
Technical Information
120/19 ENU
1380
1
If you can clearly hear the rattling noise at the contact
point on the engine housing Contact point on
engine housing -2-, stop the engine and continue with
Step 3.
Contact point on high-pressure pump
Contact point on engine housing
3
Replace balance shaft bracing wheel, see Workshop Manual '138019 Removing and installing
balance shaft bracing wheel (V6 Turbo)'.
Concluding work
Work Procedure: 1
Install turbocharger heat shield, see Workshop Manual '261219 Removing and installing
turbocharger heat shield (V6 Turbo)'
AfterSales
Feb 17, 2020
Page 3 of 5
1
Service
Technical Information
ENU 120/19
1380
2
Install engine cover, see Workshop Manual '108319 Removing and installing engine cover (design
cover) (V6 Turbo)'
Invoicing
Invoicing:
For documentation and warranty invoicing, enter the labor operations, PQIS coding and part numbers
specified below in the warranty claim:
APOS
Labour operation
I No.
13800110
Checking balance shaft bracing wheel (971)
APOS
Labour operation
13805510
Checking and replacing balance shaft bracing
wheel (97AAA1, 97AAY1, 97ABA1, 97ABY1,
97CBA1, 97CBY1)
APOS
Labour operation
13805515
Checking and replacing balance shaft bracing
wheel (97ADB1, 97CDB1)
APOS
Labour operation
13805520
Checking and replacing balance shaft bracing
wheel (97ABE1, 97CBE1)
I No.
I No.
I No.
PQIS coding:
Location (FES5)
10000
Crankcase, bracket
Damage type (SA4)
2014
rattling
Part Info.:
Part Info
Qty.
9A710344810
Fastening part – Balance shaft bracing wheel
1 ea.
9A7103293A
Gear wheel – Balance shaft
1 ea.
95810115320
Shaft sealing ring – Lower chain housing cover
1 ea.
9A714511320
Seal – Vacuum pump
1 ea.
N 90365302
1 ea.
9A712107000
1 ea.
N 10124306
Internal hexagon round/oval-head screw – Upper
chain housing cover
Axle – Tensioning rail
13 ea.
9A710942600
Feb 17, 2020
Page 4 of 5
Designation – Location
AfterSales
2 ea.
Service
Technical Information
9A710942610
Axle – Guide rail
2 ea.
95810547000
Guide rail – Timing chain
2 ea.
9A710923500
Sealing ring – Control valves
4 ea.
WHT004955A
Internal hexagon round cheese head bolt – Lower
steering column universal joint
Internal hexagon round cheese head bolt – Lower
chain housing cover
1 ea.
N 10156206
References:
120/19 ENU
1380
1
6 ea.
Workshop Manual '108319 Removing and installing engine cover (design cover) (V6 Turbo)'
Workshop Manual '261219 Removing and installing heat shield for turbocharger (V6 Turbo)'
Workshop Manual '138019 Removing and installing balance shaft bracing wheel (V6 Turbo)'
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2020 Porsche Cars North America, Inc.
AfterSales
Feb 17, 2020
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TSB/Document ID: 122-E3A6P-03
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: WHEELS
MFR Component System:
MFR Component Subsystem:
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