Service Action
Code: 93D2
Subject
Release Date
Affected Vehicles

High-Voltage Battery
February 27, 2020

Country

Beginning Model Year

Ending Model Year

Vehicle

USA

2016

2016

A3 e-tron

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at the
same time the vehicle is in the workshop for this campaign.

Problem
Description

It is possible that the high-voltage battery housing bonded seam was made in a non-optimal
position. If this condition is present, moisture can enter the high-voltage battery housing. The driver
may be alerted to this condition by the illumination of a high-voltage system warning indicator on
the instrument cluster display.

Corrective Action

Disassemble and inspect the high-voltage battery for corrosion. If no corrosion is found, install a
new high-voltage battery housing. If corrosion is found, the high-voltage battery will be replaced.

WARNING!
HIGH-VOLTAGE
VEHICLE

This repair must only be performed by authorized Audi dealership technicians that have the
proper tools, training and certification to conduct repairs on high-voltage vehicles.

Precautions

Ensure all vehicle drivers have read the vehicle owner’s manual so they are familiar with how the
high-voltage battery system and associated warning lights work.
Please be aware that other conditions (unrelated to the issue described in this circular) may cause
a high-voltage battery system-related warning light in the vehicle to illuminate. Customers should
be prepared to cover diagnosis and repair costs associated with these other, unrelated conditions.

Code Visibility

On or about February 27, 2020, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in February 2020. Owner letter examples are included in this
bulletin for your reference.

Campaign
Expiration Date

This campaign expires on December 31, 2022. Repairs must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal parts and labor cost associated with this repair will apply.

Additional
Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

93D2 Page 1 of 94

Parts Information

Parts Control Type:
VIN to ORDER

Due to the small number of affected vehicles there will not be
a parts allocation. Please reference the Repair Projection Tool
below to view your potential VIN population.
If parts are needed to support a vehicle repair:
• US Dealers - use AVA
• CAN Dealers - contact the Parts Specialists via
phone (800-767-6552), email
(VWoAPartsSpecialists@vw.com), or chat/text with
the VIN to order

Repair Projection Tool:
Right click to open
Criteria

Quantity

Part Number

P.O.C. Part Description

Ordering Method

1

5Q0-998-844

Battery housing repair kit

VIN to Order

3

N 907-726-01

Cable holder

VIN to Order

1

1K0-253-115-M

Muffler gasket

VIN to Order

2

N 022-146-9

Nuts - Exhaust

VIN to Order

2

5Q0-201-449-AE

Fuel line retaining clip

VIN to Order

2

D 190-000-M2

Adhesive

VIN to Order

1

D 181-220-A1

Primer (30 minute flash off
time)

VIN to Order

0.5

D 355-205-A2

Bonding agent (bottom)

VIN to Order

3

D 009-500-25

Applicator

VIN to Order

0.25

D 469-101-A3

Butyl adhesive

VIN to Order

3.0 L

SEE ETKA

Coolant

See Parts on
Command

1

5Q0-121-809-A

Lead seal

VIN to Order

1

12E-010-006

Warning label (English)

VIN to Order

1

12E-010-006-A

Warning label (French)

VIN to Order

1

5Q0-998-590-A*

High-voltage battery (*ONLY
IF CORROSION IS FOUND
ON BATTERY MODULES)

VIN to Order

01

NOTE
The specified part numbers reflect the status at the start of this service action. Interim
updates made in ETKA can cause a listed part number to become unavailable. In this case,
the new part number specified in ETKA should be used.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2018 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
February 2019

93D2 Page 2 of 94

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

93D2

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark Repair kit for battery housing or High-voltage battery as causal*
Do not claim wash or loaner.
01
Inspect battery modules for corrosion; no corrosion found, replace high-voltage battery
housing.
Labor operation:
Quantity
1.00
1.00
1.00
1.00
2.00
3.00
1.00
2.00
0.50
0.30
Up to 30.00
2.00
3.00

9302 55 99
Part Number
5Q0998844
12E010006
12E010006A
1K0253115M
5Q0201449AE
D 00950025
D 181220A1
D 190000M2
D 355205A2
D 469101A3
G 013A8JS0
N 0221469
N 90772601

900 T.U.
Description
Repair kit for battery housing*
Warning sign (English)
Warning sign (French)
Gasket
Securing clip
Applicator
Primer
Adhesive
Bonding agent
Butyl adhesive
Coolant
Nut
Tie wrap

-OR-

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

93D2 Page 3 of 94

If high-voltage battery requires replacement then three (3) separate claims will need to be entered.
•
•

Claim 1 must be entered once the repair is completed.
Claims 2 and 3 may be entered once an invoice is received for the transportation and recycling of the highvoltage battery.

Claim 1:

Labor operation:

9303 55 99

600 T.U.

Inspect battery modules for corrosion; corrosion is found, replace high-voltage battery
Quantity
1.00
1.00
1.00
1.00
0.30
2.00

Part Number
5Q0998590A
12E010006
12E010006A
1K0253115M
D 469101A3
N 0221469

Description
High-voltage battery*
Warning sign (English) – if necessary
Warning sign (French) – if necessary
Gasket
Butyl adhesive
Nut

-ANDOUTSIDE MATERIAL (if required)

Claim 2:

Claim 3:

Quantity

Part (tool)
Number

Description

Amount

Up to 12.00

T10544

HV Terminal sealing cap

$4.88 each
(max. $58.56)

Transportation Cost of High-Voltage Battery
Claim Type:

7-MO

Service Number:

93D2

Damage Code:

0010

Parts Vendor Code:

002

Outside Labor Operation:

S371 00 PF

Retain invoice as proof.

Recycling Costs of High-Voltage Battery (if required)
Claim Type:

7-MO

Service Number:

93D2

Damage Code:

0010

Parts Vendor Code:

002

Outside Labor Operation:

S371 00 PG

Retain invoice as proof.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

93D2 Page 4 of 94

Customer Letter Example (USA)
This notice applies to your vehicle:
Subject:

Service Action 93D2 – High-Voltage Battery
Certain 2016 Model Year Audi A3 e-tron Vehicles

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2016 model year Audi A3 e-tron vehicles. Our records show that you are the owner of a
vehicle affected by this action.
What is the issue?

It is possible that the high-voltage battery housing bonded seam was made in a nonoptimal position. If this condition is present, moisture can enter the high-voltage battery
housing. The driver may be alerted to this condition by the illumination of a high-voltage
system warning indicator on the instrument cluster display.

What will we do?

Your authorized Audi dealer will disassemble and inspect the high-voltage battery for
corrosion.
•

If no corrosion is found, your dealer will install a new high-voltage battery
housing, which may take up to two days to complete.

•

If corrosion is found, the high-voltage battery will be replaced. Your dealer will
order the new battery for your vehicle, and once it arrives at the dealership the
replacement may take up to two days to complete.

Both the inspection and replacement (if necessary) will be performed for you free of
charge.
Precautions You
Should Take

Ensure all vehicle drivers have read the vehicle owner’s manual so they are familiar
with how the high-voltage battery system and associated warning lights work.
Please be aware that other conditions (unrelated to the issue described in this circular)
may cause a high-voltage battery system-related warning light in the vehicle to
illuminate. Customers should be prepared to cover diagnosis and repair costs
associated with these other, unrelated conditions.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until December 31,
2022. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
February 2020

93D2 Page 5 of 94

Customer Letter Example (CANADA)
This notice applies to your vehicle:
Subject: