NHTSA ID Number: 10171934
Manufacturer Communication Number: 15-205-16R
TSB/Document Date: 2020-03-03
Summary
This bulletin announces new reprogramming file availability and the software installation procedure to address additional operational concerns received from the field and listed below involving an F10 Navigation and Display Audio units with 7' display.
NU9114
OU9109
OU9108
OU9109
OU9113
OU9113
NU9406
NU9405
DA
OU9405
DA
OU9103
NU9407
NU9409
NU9410
OU9405
OU9408
OU9409
NU9508
NU9509
OU9408
OU9409
NAVI
DA
NU9910
NU9909
NU9911
NU9914
NU9914
DA
OU9909
OU9908
OU9909
OU9913
OU9913
NU9409
NU9410
DA
NU9407
OU9408
OU9409
NU9608
DA
NU9609
OU9608
NAVI
NU9207
NU9206
NU9208
NU9211
NU9211
DA
OU9207
OU9206
OU9207
OU9210
OU9210
NU9606
NU9508
NU9509
DA
OU9507
OU9508
NAVI
NU9608
NU9609
DA
Conditions addressed
with Update Number
OU9608
Update (1)
Update (2)
Update (3)
Update (4)
Update (5)
Update (6)
Update (7)
Continued...
Bulletin Number: 15-205-16R; Revised 02/27/20
Page 19
Update (1)
TSB No. 15-182-15, originally released 6/16/2015 for NAVIGATION (HIGH) Units ONLY
Update ID: NU9008 (2015MY Leg / Obk) or NU9104 (2015MY Imp / Crosstrek). See table provided on page 19
for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
Audio output is lost after a few minutes when listening to Sirius/XM satellite radio.
•
Bluetooth feature becomes inoperative.
•
HD Radio “freezes” after a few minutes of play.
•
Back-Up Camera “help lines” do not appear.
•
Map location is inconsistent between Navigation display and iPhone when using the
iPhone’s Google Maps with the phone connected to the USB port in console.
•
Roads or interchanges have the same name displayed multiple times.
•
Navigation function is slow to start when selected.
•
No map display with key or ignition in “ACC” (accessory) position.
•
No voice guidance provided from Navigation system after selecting a route unless the
ignition is cycled off and back on again.
•
Steering wheel switch controls are inoperative with an iPod (MP3) player connected
to the USB.
•
Incorrect Umlaut characters are shown on StarLink display.
•
No response from the soft touch keys on display.
•
Back-Up Camera is displayed when shifter is in positions other than Reverse.
•
“Line Diag” screen is displayed intermittently while driving.
Continued...
Bulletin Number: 15-205-16R; Revised 02/27/20
Page 20
•
“LIST” soft touch key is not displayed on Bluetooth Audio screen while using Bluetooth audio feature with an
Apple device utilizing iOS8 software version.
•
“Beep” sound heard when touching the bottom of the display screen where no function soft touch keys are
displayed.
•
SXM caution message screen is displayed in English even when French language operation settings are
selected.
•
The following symptoms are all related to the inability of the software to properly load. One or all of these 5
conditions may occur at the same time:
o
Repeated display of the “Loading” screen at initial unit start-up
Continued...
Bulletin Number: 15-205-16R; Revised 02/27/20
Page 21
o
Bluetooth device pairing failure
o
Inoperative steering wheel (satellite) switches
o
Voice recognition feature inoperative
o
SXM radio feature inoperative.
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Update (2)
TSB No. 15-183-15, originally released 6/16/2015 for DISPLAY AUDIO (BASE and MID) Units
ONLY
Update ID: OU9007 (2015MY Leg / Obk) or OU9103 (2015MY Imp / Crosstrek). See table provided on page 19
for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
Audio output is lost after a few minutes when listening to Sirius/XM satellite radio.
•
Bluetooth feature becomes inoperative.
•
HD Radio “freezes” after a few minutes of play.
•
•
Back-Up Camera “help lines” do not appear.
Incorrect Umlaut characters are shown on StarLink display.
•
No response from the soft touch keys on display.
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Continued...
Bulletin Number: 15-205-16R; Revised 02/27/20
Page 22
Update (3)
TSB No. 15-198-15, originally released 5/2/2016 for DISPLAY AUDIO (BASE and MID) and
NAVIGATION (High) Head Units
Update IDs: See table provided on page 19 for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
Logic change to provide a “_” (underscore) character on the keyboard.
•
Logic change to match the engine oil maintenance remaining mileage on the maintenance reminder screen to
the odometer meter value on the combination meter
when mileage unit is set to read in “KM”.
•
Logic change to insure the Vehicle Mode indicator on the Vehicle Monitor screen matches the actual vehicle
status. Example: The wheel indicators on the vehicle monitor screen no longer stay illuminated indicating
VDC is “active” after VDC activation is complete.
•
Logic change to address improper calculation used by the head unit to determine Average Lifetime Fuel
Consumption displayed on the ECO monitor.
•
Logic change to address Voice Recognition error when user says “Radio” or “Music”.
•
Logic change to address the radio (audio) not resuming play automatically after a Bluetooth call is ended.
•
Logic change to address FM radio station presets resetting to 87.5MHz intermittently when
•
cycling the ignition OFF to ON.
•
Logic change to address AM radio station presets resetting to 513KHz intermittently and possible switch from
AM to FM if a 513KHz preset is selected.
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Continued...
Bulletin Number: 15-205-16R; Revised 02/27/20
Page 23
Update (4)
TSB No. 15-205-16R, originally released 11/21/2016 for DISPLAY AUDIO (BASE and MID) and
NAVIGATION (High) Head Units
NOTES:
•
15-205-16R is the CURRENT TSB to use when performing D-10 head unit updates.
•
IMPORTANT: The table below represents a group of update files not specifically released in its own
revision to TSB 15-205-16R but were later combined with the revised version dated 3/31/2017.
Update IDs: See table provided on page 19 for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
Mirrorlink version 1.1 updates
•
Navigation guidance MUTE function enabled.
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Update (5)
TSB No. 15-205-16R, originally released 3/31/2017 for DISPLAY AUDIO (BASE and MID) and
NAVIGATION (High) Head Units
Update IDs: See table provided on page 19 for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
Intersection names displayed on the Combination Meter may be incomplete
•
XM Traffic information may be inaccurate
•
On 2015MY Legacy / Outback, there may be an intermittent delay of up to 1 minute before the Map is
displayed after starting the Navigation system.
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Update (6)
TSB No. 15-205-16R, originally released 1/3/2018 for DISPLAY AUDIO (BASE and MID) and
NAVIGATION (High) Head Units
Update IDs: See table provided on page 19 for complete listing by model / model year / head unit type.
Conditions addressed with these update files:
•
SXM Channel numbers higher than 256 cannot be set using voice recognition.
•
Characters may appear garbled to the right of the input characters when entering an e-mail address or password
using the software keyboard within the iHeart Radio app.
Continued...
Bulletin Number: 15-205-16R; Revised 02/27/20
Page 24
•
The Navigation system freezes when re-routing while using traffic information supplied by SXM.
•
The Navigation system re-boots from the Loading screen when utilizing the remote engine starter (RES)
feature (if equipped).
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Update (7)
TSB No. 15-205-16R, originally released 8/21/2018 for DISPLAY AUDIO (BASE and MID) and
NAVIGATION (High) Head Units
Update IDs: See table provided on page 19 for complete listing by model / model year / head unit type.
Condition addressed with these update files:
•
Unable to access SXM source or switch to SXM channels by using the preset buttons on the display.
CAUTION: This countermeasure is only applicable to Gen 2.1 and later. (Not applicable to Gen 2.0.)
CRITICAL NOTE: If the software version for the head unit being diagnosed is the one listed above or later, the
enhancements for the above listed conditions are already incorporated. Application of the latest software will not
correct similar condition(s). Follow regular diagnosis as outlined at the start of this appendix.
If the software version for the head unit is earlier the one listed above, and the condition is listed, then application of
the latest software should resolve it.
Bulletin Number: 15-205-16R; Revised 02/27/20
Page 25
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TSB/Document ID: 15-205-16R
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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