NHTSA ID Number: 10171930
Manufacturer Communication Number: 15-199-16R
TSB/Document Date: 2020-03-03
Summary
This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2" display.
ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2016 Subaru
of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
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SERVICE BULLETIN
APPLICABILITY: 2015-2017MY Legacy and Outback
2015-2017MY Impreza and XV Crosstrek
2015-2018MY Forester
2016-2018MY WRX
2015-2017MY BRZ
NUMBER: 15-199-16R
DATE: 05/05/16
REVISED: 02/19/20
SUBJECT: Reprogramming File Availability to Address
Operational Concerns with 6.2” Clarion Display
Audio Unit
INTRODUCTION:
This bulletin announces reprogramming file availability and the software installation procedure to
address a group of operational concerns received from the field and listed below involving the
Clarion Display Audio unit with 6.2” display. The procedure will involve downloading the applicable
software update files from Subarunet then loading them onto a flash drive for audio unit installation.
▪
▪
▪
▪
▪
Audio unit freezes and restarts when inserting and removing USB memory (flash drive).
CD player stops playing audio and / or elapsed time display freezes.
While talking on a paired phone and using the Bluetooth feature, audio unit restarts when
shifting into Reverse.
Audio unit restarts when receiving a Bluetooth phone call. The display goes black and may
be accompanied by a “popping” sound.
White stripes or streaks appear on the display as shown below.
▪
▪
Some earlier versions of iPod will not connect or operate through the audio unit.
Deezer Music application inoperative, audio unit cannot connect to server.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-199-16R; Revised: 02/19/20
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1 of 14
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When listening to music from a USB drive, the elapsed play time counter stays at 0:00.
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When listening to music from a USB drive, the music plays normally but the screen display
shows “Reading USB Memory”.
▪
In diagnostic mode, “USB: NG” is displayed even though a known good USB drive is
plugged in.
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A black (blank) screen is displayed with only the EJECT button available. Normal operation
is restored after cycling the ignition off and back on.
Bulletin Number: 15-199-16R; Revised: 02/19/20
Page 2 of 14
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When using the Magellan Navigation smartphone application (Release date 11/1/2016) for
approximately 6 hours, the Bluetooth disconnects and the route guidance screen freezes. An
error message screen displays asking the user to disconnect their mobile device, install the
STARLINK application on their mobile device and try again along with three other
connection-related messages.
▪
All the function keys such as the steering switch, hard keys on the head unit and touch panel
(display) become inoperative after playing music for 3-4 hours using a Bluetooth-connected
device and no input from any of the keys on that connected device. When this occurs, music
continues to play normally but the display screen freezes.
NOTE: The following three conditions DO NOT occur when the voice command feature is
switched off.
When making a hands-free call using the voice command function, the ring-back tone is not
heard from the speakers.
When making a hands-free call using the voice command function, the user enters the number
using the phone’s buttons but, a dial tone is not heard from the speakers.
When receiving a call using the hands-free and voice command functions, the ringtone is not
heard from the speakers.
▪
When using the ahaRadio feature, song title and artist information does not update after the
previous song ends.
Continued...
Bulletin Number: 15-199-16R; Revised: 02/19/20
Page 3 of 14
PRODUCTION CHANGE INFORMATION:
New audio units with updated software were incorporated into production per the table below:
Vehicle / Model
Faceplate ID Number
Starting VIN
Legacy
H*052498
Outback
CB604UL, CB624UL, CB725UL,
CB826UL
Forester
CF617UL, CF658UL, CF759UL
H*495732
Impreza /
Cross-trek
CM644UL, CM654UL, CM615UL,
CM695UL, CM615UL, CM695UL
H*225334
WRX / STI
CV641UL, CV682UL, CV693UL
H*827200
BRZ
CA634UL, CA645UL
H*600913
H*352361
SERVICE PROCEDURE / INFORMATION:
Step 1- Audio Unit, Software Version Number and Update File Identification
Use the table below to:
•
•
Identify the audio unit Faceplate ID Number and corresponding Reprogramming File Name
Determine the Current and New (After Update) Software Version Numbers
The faceplate ID number is displayed near the lower left corner of the display as shown below.
Model
Legacy &
Outback
Model
Year
2015
CB604UL
CB624UL
Software Version
Target (Current)
New (AFTER
Update)
Ver. 103 and below
Ver. 104
WRX
BRZ
Subarunet Link Title:
86201AL60A
2015MY Leg / Obk Clarion DA CB604UL Update File
86201AL62A
2015MY Leg / Obk Clarion DA CB624UL Update File
CB725UL
Ver. 203 and below
Ver. 204
86201AL72A
2016MY Leg / Obk Clarion DA CB725UL Update File
2017
CB826UL
Ver. 403 and below
Ver. 404
86201AL82A
2017MY Leg / Obk Clarion DA CB826UL Update File
Ver. 038 and below
Ver. 039
86201FJ640
2015MY Impreza / XV Clarion DA CM644UL Update File
CM644UL
CM654UL
CM615UL
2016-17
CM695UL
Ver. 214 and below
Ver. 215
Ver. 038 and below
Ver. 039
CM785CL
Forester
Reprogramming
File Name
2016
2015
Impreza /
Crosstrek
Faceplate
ID Number
2016
CF617UL
2017
CF658UL
2018
CF759UL
2016
CV641UL
Ver. 214 and below
Ver. 215
Ver. 037 and below
Ver. 038
Ver. 214 and below
Ver. 215
2017
CV682UL
2018
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TSB/Document ID: 15-199-16R
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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