11-200-20R Service Bulletin/Repair Instructions

ATTENTION:

GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All

Service Personnel

Should Read and

Initial in the boxes

provided, right.
SERVICE MANAGER
q
© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN

APPLICABILITY:
2015-20MY Legacy and Outback

2017-20MY Impreza

2018-20MY Crosstrek

2019-20MY Crosstrek Hybrid (PHEV)

2019-20MY Forester
SUBJECT:
Reprogramming File Availability for Hard Starting in

Sub-Freezing Temperatures, DTC P0400 and Surging in High Altitudes
NUMBER: 11-200-20R

DATE: 02/13/20

REVISED: 02/27/20
INTRODUCTION:

This bulletin announces the availability of reprogramming files to optimize the Engine Control

Module (ECM). The new logic will address customer concerns of:

•
Hard starting in sub-freezing (below 32 degrees Fahrenheit) conditions: Main Relay contacts

may freeze in an “open” condition when turning the engine off after a short trip then

attempting to restart.
•
Check Engine light illumination with a DTC P0400 stored in memory: ECM may test the

EGR system in error when ambient / intake air temperatures are below freezing.
•
Surging / vibration condition when using the cruise control in high-altitude areas

(FORESTER ONLY): Incorrect amount of throttle compensation when EGR is switched on

or off.
Operation of the self-shut relay has been changed to minimize the temperature difference inside

the relay to prevent condensation / moisture (which may freeze) from occurring. The EGR system

parameters have been changed to prevent testing when ambient temperatures do not meet specified

criteria. Throttle control software has been optimized to prevent the surging condition.

PRODUCTION CHANGE INFORMATION:

The new logic was incorporated into Crosstrek production starting with VIN LH225898. This

bulletin will be revised with the starting VINs for the other applicable models as they become

available.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD

RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.

Subaru Service Bulletins are intended for use by professional technicians ONLY. They

are written to inform those technicians of conditions that may occur in some vehicles,

or to provide information that could assist in the proper servicing of the vehicle. Properly

trained technicians have the equipment, tools, safety instructions, and know-how to

do the job correctly and safely. If a condition is described, DO NOT assume that this

Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is

ISO 14001 Compliant

ISO 14001 is the international standard for

excellence in Environmental Management

Systems. Please recycle or dispose of

automotive products in a manner that is friendly

to our environment and in accordance with all

local, state and federal laws and regulations.
Continued...

Bulletin Number: 11-200-20R; Revised: 02/27/20
Page 1 of 5
PACK FILE APPLICABILITY:

NOTE: All the files below are included in the January 2020 SSM software update.

Model Year,

FORESTER
PAK File Name
New ECM Part

Number
Old ECM Part

Numbers
Decryption

Keyword
New ECM CID

Number
2019MY, CAL, CVT
22765AL822.pak
22765AL822
22765AL820 & 21
8A985699
XE1F500A
2020MY, CAL, CVT
22765AN461.pak
22765AN461
22765AN460
09E86955
XE1M300a00G
Model Year,

LEGACY & OUTBACK
PAK File Name
New ECM Part

Number
Old ECM Part

Numbers
Decryption

Keyword
New ECM CID

Number
22765AF36H.pak *
22765AF36H
22765AF36A, B, C,

D, E, F & G
8584EAEC
EB4GE00C
22765AK16F.pak *
22765AK16F
22765AK16A, B,

C, D & E
799C889E
EB4GE00c
2015MY, 3.6L FED
22765AF45E.pak
22765AF45E
22765AF45A, B,

C&D
164B9740
DB4GE00D
2016MY, 2.5 CAL
22765AJ14E.pak
22765AJ14E
22765AJ14A, B,

C&D
E913C492
EB4I330C
2016MY, 2.5L FED
22765AJ15E.pak
22765AJ15E
22765AJ15A, B,

C&D
2FDB6F85
EB4I330B
2016MY, 3.6L FED
22765AJ17C.pak
22765AJ17C
22765AJ17A & B
54B98D9B
DB4I330D
2017MY, 2.5 CAL
22765AK48F.pak
22765AK48F
22765AK48A, B,

C, D & E
DB5280A2
58EFFE5C
2017MY, 3.6L FED
22765AK31D.pak
22765AK31D
22765AK31A, B

&C
15AFB8C6
DA24EEAA
2015MY, 2.5L CAL
2018MY, 2.5L CAL
22765AK85C.pak *
22765AK85C
22765AK85A & B
E47AACC1
EB4T400C
2018MY, 3.6L FED / CAL
22765AK89B.pak*
22765AK89B
22765AK89A
57420773
DB4T400D
2019MY, 2.5L CAL
22765AN06B.pak *
22765AN06B
22765AN06A & B
84268BD7
EB4V600C
2019MY, 3.6L FED / CAL
22765AN11B.pak*
22765AN11B
22765AN11A
5DABC6A7
DB4V600D
22765AN20B.pak*
22765AN20B
22765AN20A
785362C3
XE1J300m00G
22765AP54B.pak*
22765AP54B
22765AP54A
D550925D
XE1J300n00G
2020MY, 2.5L, CAL
* Denotes a mid-production running change. For these applications, always choose the applicable reprogramming file based on

the ECM’s current CID number.
Model Year,

CROSSTREK
PAK File Name
New ECM Part

Number
Old ECM Part

Numbers
Decryption

Keyword
New ECM CID

Number
2018MY, CAL, 6MT
22765AJ616.pak
22765AJ616
22765AJ610, 11,

12, 13, 14 & 15
57D5FEEB
XH3J2C0E
2018MY, CAL, CVT

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