ATTENTION:
GENERAL MANAGER q
PARTS MANAGER

q

CLAIMS PERSONNEL q
SERVICE MANAGER

q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

© 2018 Subaru of America, Inc. All rights reserved.

SERVICE INFORMATION BULLETIN
2019 Subaru Vehicles

NUMBER: 15-234-18R

2019 Audio/Navigation & Power Amplifier
Exchange Component Identification and

DATE: 10/22/18

APPLICABILITY:
SUBJECT:

Procedures

REVISED: 02/12/20

INTRODUCTION:
This bulletin contains illustrations of exchange components and their manufacturer as well
as a description of the proper exchange procedure. The exchange program policy can also be
found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in
Subarunet.
CONTENTS:
Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty,
the Exchange Program provides for replacement of a defective unit from the manufacturer.
In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be
supplied rather than a remanufactured unit. If the Service Center is unable to provide a new unit,
immediately contact a Subaru Dealer Claims Specialist at 1-866-782-2782 prior to placing an
order for further instructions.
The replacement of a new unit, other than new units supplied through the exchange
program, requires authorization from a Subaru of America, Inc. Retailer Claims Specialist at
1-866-782-2782. An authorization code will be provided and must be included upon claim
submission.
Vehicles that have been placed in demo service should use exchange units only.

Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 15-234-18R; Revised 02/12/20

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Page 1 of 18

EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS
1) The defective chassis should remain in the vehicle until the exchange unit is installed.
2) Contact the applicable Service Center with the following information:
•
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•
•
•
•
•
•
•
•

Retailer Code
Retailer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number as shown in this bulletin
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be
provided upon claim submission.
An exchange chassis along with an exchange form will be shipped within 72 hours. If the
exchange chassis is not received within 5 days, call the Service Center. Provide the operator with
the exchange number when making inquiries.
3) Install the exchange unit as soon as possible upon receipt. Return the defective chassis
to the manufacturer within 30 days. Return freight charges may be claimed as sublet,
provided the repair was performed under the terms of the Basic New Car Warranty. Copies
of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis has not been returned within 30
days, contact the Service Center. Reference the exchange number and explain the circumstances
causing the delay. An extension will be granted or the retailer will be instructed to return the
exchange unit. Failure to comply will result in a “charge back” to the retailer for the cost of the
exchange unit.
The retailer must return the failed component in the same approved packaging that the exchange
unit arrived in. Harman exchange units arrive with a pre-paid return shipping label. A hard copy
of the printout from the on-line order or the Exchange Request Form must be included in the core
return package. Failure to use proper packaging could result in a “charge back” for the cost of the
exchange unit and shipping.
NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.
NOTE: Do not disassemble any unit to retrieve a lodged CD prior to returning to the
manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.   
NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to Added Security
Section 11.2.10
Continued...
Bulletin Number: 15-234-18R; Revised 02/12/20

Page 2 of 18

MANUFACTURERS BY COMPONENT
Audio/Satellite
Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the
Web Portal. Clarion exchange requests are processed by United Radio. The United Radio
Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations
& Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions
(urdealerservices.com) Ordering Instructions.
Harman: Exchange order requests are to be made via the Web Portal
Harman exchange requests are processed by United Radio. The United Radio Service Center is
open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with
the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt
SXM services.
Audio/Navigation/Satellite
Harman: Exchange order requests are to be made via the Web Portal
Harman exchange requests are processed by United Radio. The United Radio Service Center is
open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with
the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt
SXM services.
Power Amplifier
Harman Kardon: Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service
Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com)
Ordering Instructions

Continued...
Bulletin Number: 15-234-18R; Revised 02/12/20

Page 3 of 18

RETURN OF LODGED CD
In the event a CD becomes lodged in the CD Player, do not disassemble the unit to retrieve the
CD. Please use the following procedure:
1) Follow the normal exchange procedures for requesting a replacement unit.
2) For the lodged/CD, record a daytime telephone number where the customer can be reached
and retain in customer’s file.
3) Remove the defective unit from the vehicle and return it to the manufacturer. The CD that
has been successfully removed by the manufacturer will be returned directly to the retailer
within 10 calendar days. It is the retailer’s responsibility to notify the customer when the
CD is returned.
NOTE: In the event a CD has been damaged, the manufacturer will reimburse the customer
through the dealer at $15.00 per damaged CD The retailer must in turn reimburse the customer.
Only commercially produced CD(s) can be included in the reimbursement program.
  
SATELLITE ACTIVATION INSTRUCTIONS
CLARION ONLY
If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion
satellite radio, please follow the instructions below. Going through the process will ensure that
any fee for the new radio is waived and will ensure your customer continues to receive their
satellite radio programming without any interruption of service.
Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are
doing a warranty exchange on a Subaru vehicle.   
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this
radio to the new Radio ID. Confirm with the agent that the old Radio ID has been
deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio
ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and
Traffic.
Step 4. Step 4. Ask the SXM Dealer support agent to send an activation signal to the new
radio and confirm the radio is working. Retailers can also perform a signal refresh if
necessary by entering in the Radio ID into the following URL, www.siriusxm.com/
oemrefresh
NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio
ID number.
HARMAN ONLY
All exchange units equipped with a Harman satellite radio will be reactivated by United Radio
prior to being shipped to the Retailer.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with
the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt
SXM services.
Continued...
Bulletin Number: 15-234-18R; Revised 02/12/20

Page 4 of 18

EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR
AUDIO/NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit
with an exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted and at that time the
Service Center will issue an exchange number. It is required that this number be provided upon
claim submission.
Below are examples of the audio exchange numbers and the telephone number for the Service
Center for each manufacturer.
AUDIO EXCHANGE NUMBER EXAMPLES
Clarion Exchange Number Example – Orders placed prior to 12/23/19 .... (ERS#) 0000000001
Clarion Exchange Number Example – Orders placed as of 12/23/19 .... MCO # 1234567890
(Ten digits – all numbers)
  
Harman Kardon (United Radio) Exchange Number Example...... Orders placed prior to 7/9/19

R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example…...Orders placed after 7/9/19

MCO # 1234567890 (Ten Digits – All Numbers)
AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION.
Clarion

1-800-448-0944

8am-8pm Eastern Time

Harman (United Radio)

1-800-448-0944

8am-8pm Eastern Time

Continued...
Bulletin Number: 15-234-18R; Revised 02/12/20

Page 5 of 18

VEHICLE APPLICATIONS – AUDIO/NAVIGATION
DESCRIPTION &
APPICABILITY

ILLUSTRATION

Ascent
6.5 Inch Display
Audio System
Base Level

MANUFACTURER

PART NUMBER

Harman

86201XC61A

Harman

86201XC62A

Harman

86271XC60A

Harman

86271XC61A

Base Model Vehicle
Six (6) Speakers

Ascent
8 Inch Display
Audio System
Mid Level
Premium & Limited
Model Vehicles
Six (6) Speakers

Ascent
8 Inch Display
Audio/Navigation System
High Level
Premium Model Vehicle
Six (6) Speakers

Ascent
8 Inch Display
Audio/Navigation System
High Level
Limited & Touring Model
Vehicles w/Harmon Kardon
Amplifier
Fourteen (14) Speakers

Continued...
Bulletin Number: 15-234-18R; Revised 02/12/20

Page 6 of 18

DESCRIPTION &
APPICABILITY

ILLUSTRATION

BRZ
6.2 Inch Display
Audio Unit
Premium Model Vehicle

MANUFACTURER

PART NUMBER

Clarion

86201CA640

Harman

86271CA680

Harman

86201FL640

Harman

86201FL660

Face Plate ID Number
CA645UL
BRZ
7 Inch Display
Audio/Navigation System
High Level
Limited & Series Gray
Model Vehicles
Eight (8) Speakers

Crosstrek
6.5 Inch Display
Audio System
Mid Level
Premium Model Vehicle
Six (6) Speakers

Crosstrek
6.5 Inch Display
Audio System
Base Level
Base Model Vehicle
Four (4) Speakers

Continued...
Bulletin Number: 15-234-18R; Revised 02/12/20

Page 7 of 18

DESCRIPTION &
APPICABILITY

ILLUSTRATION

Crosstrek
8 Inch Display
Audio System
Mid Level

MANUFACTURER

PART NUMBER

Harman

86201FL670

Harman

86271FL650

Harman

86271FL690

Harman

86201SJ600

Limited Model Vehicle
Six (6) Speakers

Crosstrek
8 Inch Display
Audio/Navigation System
High Level
Limited Model Vehicle
Six (6) Speakers

Crosstrek
8 Inch Display
Audio/Navigation System
High Level
Limited Model Vehicle
Eight (8) Speaker App.

Forester
6.5 Inch Display
Audio System
Mid Level
Premium Model Vehicle
Six (6) Speakers

Continued...
Bulletin Number: 15-234-18R; Revised 02/12/20

Page 8 of 18

ILLUSTRATION

DESCRIPTION &
APPICABILITY

MANUFACTURER

PART NUMBER

Forester
6.5 Inch Display
Audio System
Base Level
Base Model Vehicle
Four (4) Speakers

Harman

86201SJ610

Harman

86201SJ620

Harman

86201SJ630

Harman

86271SJ600

Forester
8 Inch Display
Audio System
Mid Level
Sport & Limited Model
Vehicles
Six (6) Speakers

Forester
8 Inch Display
Audio System
Mid Level
Sport, Limited & Touring
Model Vehicles
w/Harman Kardon Amp.
Nine (9) Speakers

Forester
8 Inch Display
Audio/Navigation System
High Level
Premium Model Vehicle
Six (6) Speakers

Continued...
Bulletin Number: 15-234-18R; Revised 02/12/20

Page 9 of 18

DESCRIPTION &
APPICABILITY

ILLUSTRATION

Forester
8 Inch Display
Audio/Navigation System
High Level
Limited & Touring Model
Vehicles w/Harman Kardon
Amplifier

MANUFACTURER

PART NUMBER

Harman

86271SJ610

Harman

86201FL64A

Harman

86201FL66A

Harman