NHTSA ID Number: 10171503
Manufacturer Communication Number: B840220
TSB/Document Date: 2020-02-18
Summary
REMOTE 3D VIEW NOT AVAILABLE: Remote 3D View cannot be launched In the BMW
ConnectedDrive App. Software error in the Advanced Telematics Module 2 (ATM2).
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TSB/Document ID: B840220
Replacement Service Bulletin Number:
MFR Communication Date: 2020-01-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
2/3/2020
84 02 20_REMOTE 3D VIEW NOT AVAILABLE
SIB 84 02 20
REMOTE 3D VIEW NOT AVAILABLE
2020-01-13
MODEL
F90 (M5 Sedan)
F91 (M8 Convertible)
F92 (M8 Coupe)
F96 (X6 M Sports Activity
Coupe (SAC))
G02 (X4 SAC)
G12 (7 Series Sedan)
F97 (X3 M SAV)
F98 (X4 M SAC)
G05 (X5 SAV)
G14 (8 Series
Convertible)
G29 (Z4 Roadster)
G06 (X5 SAC)
G15 (8 Series Coupe)
G20 (3 Series Sedan)
G30 (5 Series Sedan)
F95 (X5 M Sports Activity
Vehicle (SAV))
G01 (X3 SAV)
G07 (X7 SAV)
G16 (8 Series Gran
Coupe)
G32 (640i xDrive Gran
Turismo)
Vehicles equipped with option code:
6AK ConnectedDrive Services
5DN Parking Assistance System Plus
Production date:
G12 LCI
G05, G06, G07, G14, G15, G16, G30, G32, F90, F91, F92,
F95, F96, F97, F98
G20, G29
From March 2019 to December 1st, 2019
From July 2019 to December 1st, 2019
From August 2019 to December 1st, 2019
SITUATION
Remote 3D View cannot be launched In the BMW ConnectedDrive App.
CAUSE
Software error in the Advanced Telematics Module 2 (ATM2).
CORRECTION
Program the vehicle.
PROCEDURE
The following requirements need to be met before diagnosing the system:
Customer needs a valid BMW ConnectedDrive account
Up-to-date BMW ConnectedDrive App
Customer must be logged in with his/her BMW ConnectedDrive profile in the vehicle
Same profile must be logged into the vehicle as well as the App.
Privacy Policy must be activated in the iDrive under Car, Settings, General Settings, Data and
Devices, Data privacy, Agree and activate all services; or configure services
Make certain that Remote 3D View is active
1. Make sure all of the above requirements are met, and check functionality with the customer’s phone from a
location with good mobile phone network coverage.
2. If the function has no or only limited availability, update the services in the iDrive under Apps, Installed
Apps, Options, Update Services. Check functionality after the services have been updated.
3. If the function continues to have no or only limited availability, then check the vehicle integration level (Ilevel). Is the current vehicle integration level:
Copyright ©2020 BMW of North America, Inc.
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2/3/2020
84 02 20_REMOTE 3D VIEW NOT AVAILABLE
Model
F90 F97 F98 G01 G02 G12 G30
G32
F91 F92 F95 F96 G05 G06 G07
G14 G15 G16 G20 G29
Target integration level
S15A-19-11-530 or higher
S18A-19-11-530 or higher
YES: Further diagnosis with ISTA is needed
NO: Proceed to Step 4
4. Program the vehicle using ISTA 4.20.2x or higher (released November 2019).
Model
F90 F97 F98 G01 G02 G12 G30
G32
F91 F92 F95 F96 G05 G06 G07
G14 G15 G16 G20 G29
Target integration level
S15A-19-11-530 or higher
S18A-19-11-530 or higher
5. After programming, update services in the iDrive and check functionality.
Note that ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical Documentation /
Diagnostics and Programming / Programming Documentation.
PARTS INFORMATION
Parts exchange will not provide a solution
WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical
Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Update the vehicle to the required I-level or higher by performing and submitting for one of the open
Technical Campaigns instead. Please be sure to also perform any additional work (before and/or after) the
campaign repairs require and/or close the remaining open programming and encoding Technical
Campaign repairs as outlined in the corresponding Service Information Bulletin.
In conjunction with performing these Technical Campaign repairs on the vehicle, if needed for the repair described
in this bulletin, claim the diagnosis portion provided below (excluding the flat rate labor operations for battery
charging, programming and encoding) together with a corresponding explanation on the RO and in the claim
comments.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks as
described below.
Defect Code:
8411361500
Labor Operation
Description
Performing vehicle test (with vehicle diagnosis systemchecking faults) (Main work)
00 00 006
Permanent malfunction on the BMW ConnectedDrive services
Labor Allowance
Refer to AIR
Or:
Copyright ©2020 BMW of North America, Inc.
2/3
2/3/2020
84 02 20_REMOTE 3D VIEW NOT AVAILABLE
00 00 556
Performing vehicle test (with vehicle diagnosis systemchecking faults) (Plus work)
Refer to AIR
And:
61 21 528
And, as necessary:
61 00 006
And:
61 00 730
Connect an approved battery charger/power supply (indicated
in AIR as Charging battery)
Refer to AIR
Performing vehicle diagnosis – test module
Work time (WT)
Programming/encoding control unit(s)
Refer to AIR
Description
Recharging high-voltage battery unit (to high voltage charging
socket)
Labor Allowance
And, additionally for the:
e-VehiclesLabor Operation
61 25 910
Refer to AIR
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require an
individual punch time and an explanation on the repair order and in the claim comments section.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do not
have the latest software I-level. If one or more control module failures occur during this programming procedure:
Please claim this consequential control module-related IRAP recovery procedure (when applicable as
required)/repair work under the defect code listed in this bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the corresponding
control module-related repair work using the applicable defect code and labor operations in AIR (including
diagnosis with separate punch times).
Copyright ©2020 BMW of North America, Inc.
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