NHTSA ID Number: 10171502
Manufacturer Communication Number: B840120
TSB/Document Date: 2020-02-18
Summary
BMW CONNECTEDDRIVE SERVICES ARE NOT AVAILABLE: The BMW ConnectedDrive services are not available for an extended period. This may include: Calls in the BMW Assistance app (Concierge Service) Vehicle data and status in the BMW ConnectedDrive app Remote services Remote 3D View Real Time Traffic Information (RTTI) Weather News Software error in Advanced Telematics Module 2 (ATM2).
2/3/2020
84 01 20_BMW CONNECTEDDRIVE SERVICES ARE NOT AVAILABLE
SIB 84 01 20
BMW
CONNECTEDDRIVE SERVICES ARE NOT AVAILABLE
2020-01-10
MODEL
F90 (M5 Sedan)
F96 (X6 M Sports
Activity Coupe (SAC))
G02 (X4 SAC)
G12 (7 Series Sedan)
G20 (3 Series Sedan)
F91 (M8 Convertible)
F92 (M8 Coupe)
F95 (X5 M Sports Activity
Vehicle (SAV))
F97 (X3 M SAV)
F98 (X4 M SAC)
G01 (X3 SAV)
G05 (X5 SAV)
G14 (8 Series
Convertible)
G06 (X5 SAC)
G29 (Z4 Roadster)
G30 (5 Series Sedan)
G07 (X7 SAV)
G16 (8 Series Gran
Coupe)
G32 (640i xDrive Gran
Turismo)
G15 (8 Series Coupe)
Vehicles equipped with option code:
6AK ConnectedDrive Services
Production date:
Produced until December 1st, 2019
SITUATION
The BMW ConnectedDrive services are not available for an extended period. This may include:
Calls in the BMW Assistance app (Concierge Service)
Vehicle data and status in the BMW ConnectedDrive app
Remote services
Remote 3D View
Real Time Traffic Information (RTTI)
Weather
News
CAUSE
Software error in Advanced Telematics Module 2 (ATM2).
CORRECTION
Program the vehicle.
PROCEDURE
1. Perform diagnosis with the latest version of ISTA, working through test module, if needed.
2. Read out the status of the SIM card using ISTA. This can be found in the control module tree by
selecting TCB, Open control unit functions, Diagnostic query, internal telephone module, SIM card
status.
3. If the SIM card status is “not defined”, then read out the current vehicle integration level. Is the
current vehicle integration level:
Target integration level
Model
F90 F97 F98 G01 G02 G12 G30
S15A-19-11-530 or higher
Copyright ©2020 BMW of North America, Inc.
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G32
F91 F92 F95 F96 G05 G06 G07
G14 G15 G16 G20 G29
S18A-19-11-530 or higher
YES: Further diagnosis with ISTA is needed
NO: Proceed to Step 4
4. Program the vehicle using ISTA 4.20.2x or higher (released November 2019).
Target integration level
Model
F90 F97 F98 G01 G02 G12 G30
G32
F91 F92 F95 F96 G05 G06 G07
G14 G15 G16 G20 G29
S15A-19-11-530 or higher
S18A-19-11-530 or higher
5. After programming, update the services via iDrive and test the functionality.
Note that ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical Documentation /
Diagnostics and Programming / Programming Documentation.
PARTS INFORMATION
Parts exchange will not provide a solution.
WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Update the vehicle to the required I-level or higher by performing and submitting for one of the open
Technical Campaigns instead. Please be sure to also perform any additional work (before and/or after)
the campaign repairs require and/or close the remaining open programming and encoding Technical
Campaign repairs as outlined in the corresponding Service Information Bulletin.
In conjunction with performing these Technical Campaign repairs on the vehicle, if needed for the repair
described in this bulletin, claim the diagnosis portion provided below (excluding the flat rate labor operations
for battery charging, programming and encoding) together with a corresponding explanation on the RO and in
the claim comments.
Only if the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks as
described below.
Defect Code:
8411361500
Labor Operation
Description
Performing vehicle test (with vehicle diagnosis systemchecking faults) (Main work)
00 00 006
Permanent malfunction on the BMW ConnectedDrive services
Labor Allowance
Refer to AIR
Copyright ©2020 BMW of North America, Inc.
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Or:
00 00 556
Performing vehicle test (with vehicle diagnosis systemchecking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply (indicated
in AIR as Charging battery)
Refer to AIR
Performing vehicle diagnosis – test module
Work time (WT)
Programming/encoding control unit(s)
Refer to AIR
Description
Recharging high-voltage battery unit (to high voltage charging
socket)
Labor Allowance
And:
61 21 528
And, as necessary:
61 00 006
And:
61 00 730
And, additionally for the:
e-Vehicles
Labor Operation
61 25 910
Refer to AIR
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Work time labor operation code 61 00 006 is not considered a Main labor operation; however, it does require
an individual punch time and an explanation on the repair order and in the claim comments section.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do not
have the latest software I-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module-related IRAP recovery procedure (when applicable as
required)/repair work under the defect code listed in this bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the corresponding
control module-related repair work using the applicable defect code and labor operations in AIR
(including diagnosis with separate punch times).
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TSB/Document ID: B840120
Replacement Service Bulletin Number:
MFR Communication Date: 2020-01-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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