NHTSA ID Number: 10171441
Manufacturer Communication Number: T-SB-0003-20
TSB/Document Date: 2020-02-18
Summary
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0279-17. ? The entire bulletin has been updated. Service Bulletin No. T-SB-0279-17 is obsolete and ANY printed versions should be discarded. Some 2016 ? 2018 model year Toyota
vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version 010156 or 01015C), or Entune? Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ? Head unit reboots at a specific location ? Abnormal Destination Search app operation ? Rebooting caused by no songs on the USB-connected iPhone ? A one-time reboot after ignition is cycled to ACC-ON ? Audio stays muted after the key is cycled. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 010144), Entune? Audio Plus (version 01015E), Entune? Premium Audio (version 010182), or earlier may exhibit one or more of the following conditions: ? Head unit reboots intermittently ? Half blank screen appears when on the maintenance screen and shifting to Reverse ? Screen freezes during an incoming phone call ? Incorrect time displays on the diagnostic menu ? Radio station information does not match radio station that is playing ? Abnormal playlist browsing operation ? Mute stays enabled after key cycle ? ?Search along my route? is inoperative ? Traffic data scales improperly ? Unit of measure is missing from distance to destination (showing ?11? instead of ?11mi?) ? MID compass does not match navigation screen when switching to North up ? Navigation does not match MID when switching from miles to kilometers ? Speed limit is blank on navigation screen ? Go button on VR screen is inoperative
T-SB-0003-20
January 13, 2020
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2016 - 2018
4Runner, Avalon, Avalon
HV, Highlander, Highlander
HV, Prius, Sequoia,
Tacoma, Tundra
2019
4Runner, Highlander,
Highlander HV, Prius,
Sequoia, Tacoma, Tundra
2017 - 2018
Prius Prime, Prius V
2016 - 2017
Sienna
2018
Yaris
ADDITIONAL INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0279-17.
The entire bulletin has been updated.
Service Bulletin No. T-SB-0279-17 is obsolete and ANY printed versions should be discarded.
Introduction
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 01013E),
Entune™ Audio Plus (version 010156 or 01015C), or Entune™ Premium Audio
(versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions:
Head unit reboots at a specific location
Abnormal Destination Search app operation
Rebooting caused by no songs on the USB-connected iPhone
A one-time reboot after ignition is cycled to ACC-ON
Audio stays muted after the key is cycled
© 2020 Toyota Motor Sales, USA
Page 1 of 15
T-SB-0003-20
January 13, 2020
Page 2 of 15
Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010144),
Entune™ Audio Plus (version 01015E), Entune™ Premium Audio (version 010182),
or earlier may exhibit one or more of the following conditions:
Head unit reboots intermittently
Half blank screen appears when on the maintenance screen and shifting
to Reverse
Screen freezes during an incoming phone call
Incorrect time displays on the diagnostic menu
Radio station information does not match radio station that is playing
Abnormal playlist browsing operation
Mute stays enabled after key cycle
“Search along my route” is inoperative
Traffic data scales improperly
Unit of measure is missing from distance to destination (showing “11” instead of “11mi”)
MID compass does not match navigation screen when switching to North up
Navigation does not match MID when switching from miles to kilometers
Speed limit is blank on navigation screen
Go button on VR screen is inoperative
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010145),
Entune™ Audio Plus (version 010161), Entune™ Premium Audio (version 010189), or earlier
may exhibit one of the following conditions:
Map will not display after it has been reprogrammed from the map micro SD card
“Low Fuel” pop-up message does not display
Head unit continuously reboots
Abnormal POI operation
Head unit reboots while transferring phone book data
Volume cannot be changed on Bluetooth® (BT) audio when paused
Song information does not send when playing from BT audio
Diagnostic Trouble Code (DTC) B15F6 is set
The number of flashes for lane change signaling cannot be selected
© 2020 Toyota Motor Sales, USA
T-SB-0003-20
January 13, 2020
Page 3 of 15
Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2016 – 2018 model year Toyota vehicles equipped with the Entune™ Audio (version
010147), Entune™ Audio Plus (version 010166), Entune™ Premium Audio (version 01018C), or
earlier may exhibit the following condition:
Abnormal BT audio playback from iPhone when switching between devices after
ignition is cycled to ACC-OFF
Some 2016 – 2018 model year Toyota vehicles equipped with EntuneTM Audio (version 010148),
EntuneTM Audio Plus (version 010169), EntuneTM Premium Audio (version 01018D), or earlier
may exhibit one or more of the following conditions:
“Contact and call history transfer complete” message pop-up does not display
“Would you like to set up messaging?” message pops up after BT connection
Intermittent rebooting
Audio sound settings reset intermittently
Surround sound setting turns back on after ACC-OFF/ON
Incorrect selection of navigation items while inputting an address
Low audio volume when switching to BT Audio
Unable to switch to BT device while driving
Dial pad is not available while driving
Phone contacts are not available while driving
Radio stations will play for a few seconds then cut out
Unable to read incoming messages
Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Audio (version 01014B,
013A4E), Entune™ Audio Plus (version 010176, 01016F), Entune™ Premium Audio (versions
010192 and 01019A), or earlier may exhibit one or more of the following conditions:
Intermittent rebooting when making or receiving phone calls
Intermittent blank screen
© 2020 Toyota Motor Sales, USA
T-SB-0003-20
January 13, 2020
Page 4 of 15
Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Premium Audio
(versions 01019D, 01019E), or earlier may exhibit one or more of the following conditions:
Radio Intermittently reboots
Auto-adjust inoperative when pressing the “Tire Change” button
Specific buildings cannot be searched via POI name search
Speed limit information is not displayed on the home screen
Navigation routes include unnecessary U-turns and detours
When entering an intersection, the 2nd digit is displayed abnormally
“New software is not compatible with the system” pop-up message
Updated system software is now available to address these conditions. Follow the Software
Update Procedure in this bulletin to install the latest software version.
Warranty Information
OP CODE
DESCRIPTION
MODEL
TIME
Software
Update
T1
T2
87
74
86100-35440
86100-35441
86100-35450
86100-35451
86100-35460
86100-35470
86100-35480
86100-35490
86100-35500
86100-35501
86100-35510
86100-35520
86100-35570
4Runner
EL1922
OFP
0.3
Avalon, Avalon HV
86140-07100
86804-07110
86804-07120
Highlander,
Highlander HV
86804-0E270
86804-0E280
86804-0E290
86804-0E300
86804-0E291
86804-0E301
Prius
86140-47270
86804-47340
86804-47330
86804-47331
© 2020 Toyota Motor Sales, USA
T-SB-0003-20
January 13, 2020
Page 5 of 15
Entune Audio Head Unit Software Update (Panasonic)
Warranty Information (continued)
OP CODE
EL1922
DESCRIPTION
MODEL
TIME
OFP
Prius Prime
86804-47330
86804-47331
Prius V
86140-47450
86804-47290
86804-47300
86804-47310
Sequoia
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TSB/Document ID: T-SB-0003-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-01-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: PARKING BRAKE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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