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NHTSA ID Number: 10171441

Manufacturer Communication Number: T-SB-0003-20

TSB/Document Date: 2020-02-18


Summary

TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0279-17. ? The entire bulletin has been updated. Service Bulletin No. T-SB-0279-17 is obsolete and ANY printed versions should be discarded. Some 2016 ? 2018 model year ToyotaeBay logo vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version 010156 or 01015C), or Entune? Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ? Head unit reboots at a specific location ? Abnormal Destination Search app operation ? Rebooting caused by no songs on the USB-connected iPhone ? A one-time reboot after ignition is cycled to ACC-ON ? Audio stays muted after the key is cycled. Some 2016 ? 2018 model year ToyotaeBay logo vehicles equipped with Entune? Audio (version 010144), Entune? Audio Plus (version 01015E), Entune? Premium Audio (version 010182), or earlier may exhibit one or more of the following conditions: ? Head unit reboots intermittently ? Half blank screen appears when on the maintenance screen and shifting to Reverse ? Screen freezes during an incoming phone call ? Incorrect time displays on the diagnostic menu ? Radio station information does not match radio station that is playing ? Abnormal playlist browsing operation ? Mute stays enabled after key cycle ? ?Search along my route? is inoperative ? Traffic data scales improperly ? Unit of measure is missing from distance to destination (showing ?11? instead of ?11mi?) ? MID compass does not match navigation screen when switching to North up ? Navigation does not match MID when switching from miles to kilometers ? Speed limit is blank on navigation screen ? Go button on VR screen is inoperative


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TSB/Document ID: T-SB-0003-20

Replacement Service Bulletin Number:

MFR Communication Date: 2020-01-13

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: PARKING BRAKE

MFR Component System:

MFR Component Subsystem:


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T-SB-0003-20

January 13, 2020

Entune Audio Head Unit Software Update (Panasonic)
Service
Category

Audio/Visual/Telematics

Section

Navigation/Multi Info Display

Market USA

Applicability
YEAR(S)

MODEL(S)

2016 - 2018

4Runner, Avalon, Avalon
HV, Highlander, Highlander
HV, Prius, Sequoia,
Tacoma, Tundra

2019

4Runner, Highlander,
Highlander HV, Prius,
Sequoia, Tacoma, Tundra

2017 - 2018

Prius Prime, Prius V

2016 - 2017

Sienna

2018

Yaris

ADDITIONAL INFORMATION

SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0279-17.
 The entire bulletin has been updated.
Service Bulletin No. T-SB-0279-17 is obsolete and ANY printed versions should be discarded.

Introduction

Some 2016 – 2018 model year ToyotaeBay logo vehicles equipped with Entune™ Audio (version 01013E),
Entune™ Audio Plus (version 010156 or 01015C), or Entune™ Premium Audio
(versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions:

Head unit reboots at a specific location

Abnormal Destination Search app operation

Rebooting caused by no songs on the USB-connected iPhone

A one-time reboot after ignition is cycled to ACC-ON

Audio stays muted after the key is cycled

© 2020 ToyotaeBay logo Motor Sales, USA

Page 1 of 15

T-SB-0003-20

January 13, 2020

Page 2 of 15

Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)

Some 2016 – 2018 model year ToyotaeBay logo vehicles equipped with Entune™ Audio (version 010144),
Entune™ Audio Plus (version 01015E), Entune™ Premium Audio (version 010182),
or earlier may exhibit one or more of the following conditions:

Head unit reboots intermittently

Half blank screen appears when on the maintenance screen and shifting
to Reverse

Screen freezes during an incoming phone call

Incorrect time displays on the diagnostic menu

Radio station information does not match radio station that is playing

Abnormal playlist browsing operation

Mute stays enabled after key cycle

“Search along my route” is inoperative

Traffic data scales improperly

Unit of measure is missing from distance to destination (showing “11” instead of “11mi”)

MID compass does not match navigation screen when switching to North up

Navigation does not match MID when switching from miles to kilometers

Speed limit is blank on navigation screen

Go button on VR screen is inoperative

Some 2016 – 2018 model year ToyotaeBay logo vehicles equipped with Entune™ Audio (version 010145),
Entune™ Audio Plus (version 010161), Entune™ Premium Audio (version 010189), or earlier
may exhibit one of the following conditions:

Map will not display after it has been reprogrammed from the map micro SD card

“Low Fuel” pop-up message does not display

Head unit continuously reboots

Abnormal POI operation

Head unit reboots while transferring phone book data

Volume cannot be changed on Bluetooth® (BT) audio when paused

Song information does not send when playing from BT audio

Diagnostic Trouble Code (DTC) B15F6 is set

The number of flashes for lane change signaling cannot be selected

© 2020 ToyotaeBay logo Motor Sales, USA

T-SB-0003-20

January 13, 2020

Page 3 of 15

Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)

Some 2016 – 2018 model year ToyotaeBay logo vehicles equipped with the Entune™ Audio (version
010147), Entune™ Audio Plus (version 010166), Entune™ Premium Audio (version 01018C), or
earlier may exhibit the following condition:

Abnormal BT audio playback from iPhone when switching between devices after
ignition is cycled to ACC-OFF

Some 2016 – 2018 model year ToyotaeBay logo vehicles equipped with EntuneTM Audio (version 010148),
EntuneTM Audio Plus (version 010169), EntuneTM Premium Audio (version 01018D), or earlier
may exhibit one or more of the following conditions:

“Contact and call history transfer complete” message pop-up does not display

“Would you like to set up messaging?” message pops up after BT connection

Intermittent rebooting

Audio sound settings reset intermittently

Surround sound setting turns back on after ACC-OFF/ON

Incorrect selection of navigation items while inputting an address

Low audio volume when switching to BT Audio

Unable to switch to BT device while driving

Dial pad is not available while driving

Phone contacts are not available while driving

Radio stations will play for a few seconds then cut out

Unable to read incoming messages

Some 2016 – 2019 model year ToyotaeBay logo vehicles equipped with Entune™ Audio (version 01014B,
013A4E), Entune™ Audio Plus (version 010176, 01016F), Entune™ Premium Audio (versions
010192 and 01019A), or earlier may exhibit one or more of the following conditions:

Intermittent rebooting when making or receiving phone calls

Intermittent blank screen

© 2020 ToyotaeBay logo Motor Sales, USA

T-SB-0003-20

January 13, 2020

Page 4 of 15

Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)

Some 2016 – 2019 model year ToyotaeBay logo vehicles equipped with Entune™ Premium Audio
(versions 01019D, 01019E), or earlier may exhibit one or more of the following conditions:

Radio Intermittently reboots

Auto-adjust inoperative when pressing the “Tire Change” button

Specific buildings cannot be searched via POI name search

Speed limit information is not displayed on the home screen

Navigation routes include unnecessary U-turns and detours

When entering an intersection, the 2nd digit is displayed abnormally

“New software is not compatible with the system” pop-up message

Updated system software is now available to address these conditions. Follow the Software
Update Procedure in this bulletin to install the latest software version.
Warranty Information
OP CODE

DESCRIPTION

MODEL

TIME

Software
Update

T1

T2

87

74

86100-35440
86100-35441
86100-35450
86100-35451
86100-35460
86100-35470
86100-35480
86100-35490
86100-35500
86100-35501
86100-35510
86100-35520
86100-35570

4Runner

EL1922

OFP

0.3
Avalon, Avalon HV

86140-07100
86804-07110
86804-07120

Highlander,
Highlander HV

86804-0E270
86804-0E280
86804-0E290
86804-0E300
86804-0E291
86804-0E301

Prius

86140-47270
86804-47340
86804-47330
86804-47331

© 2020 ToyotaeBay logo Motor Sales, USA

T-SB-0003-20

January 13, 2020

Page 5 of 15

Entune Audio Head Unit Software Update (Panasonic)
Warranty Information (continued)
OP CODE

EL1922

DESCRIPTION

MODEL

TIME

OFP

Prius Prime

86804-47330
86804-47331

Prius V

86140-47450
86804-47290
86804-47300
86804-47310

Sequoia

123


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