Technical Bulletin 204
01.2020

Contents
Item

Subject

Model Affected

204.1

Keyless ECM Calibration Download

Rocket 3 GT, Rocket 3 R

204.2

Electronic Systems Commissioning
Motorcycle Unlocking

and Rocket 3 GT, Rocket 3 R, Rocket 3 TFC

204.3

Electronic Systems Commissioning
Motorcycle Unlocking

and Thruxton RS

204.4

Triumph Diagnostic Tool - End of Support
for Microsoft Windows 7®

204.5

Triumph Diagnostic Tool - Internet
Connection and Minimum Equipment
Requirement

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Item:

204.1

Description:

Keyless ECM Calibration Download

Model Affected:

Rocket 3 GT, Rocket 3 R

Performing a Keyless ECM calibration download on the above models will disable the Tyre Pressure
Monitoring System (TPMS) if fitted and enabled.
The above models are not fitted with TPMS at the factory and are only affected if a TPMS accessory kit has
been purchased and installed.
Dealers are requested to proceed as follows when downloading Keyless ECM calibrations on the above
models:
1.
Before starting the Keyless ECM download, check and confirm if the motorcycle has been fitted with a
TPMS accessory kit.
2. If the motorcycle is fitted with a TPMS accessory kit, note the wheel sensor ID codes as follows:
• Connect the Triumph diagnostic tool.
• Navigate to Chassis Diagnostics, then click TPMS Diagnostics.
• Make a note of the front and rear wheel sensor unit ID codes displayed in the Read Status screen.
3. Proceed with the Keyless ECM calibration download as normal.
4. If the motorcycle is NOT fitted with a TPMS accessory kit, no further action is required.
5. If the motorcycle is fitted with a TPMS accessory kit, proceed as follows using the Triumph diagnostic
tool:
• Navigate to Chassis Diagnostics, then click TPMS Diagnostics.
• When the TPMS diagnostic session has connected, click Configure.
• Click Enable TPMS (Currently Disabled).

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• Make sure the button Icon colour changes to green. The button text should also change to 'Disable
TPMS (Currently Enabled)'.

• The TPMS system is now enabled.
Note:
•

The front and rear wheel sensor unit ID codes are retained in memory and should not need to be
entered.
• Click Read Status and make sure the front and rear wheel sensor unit ID codes are displayed as
noted in step 2.

Note:
•

The instrument TPMS display is not affected by the Keyless ECM download and no action is required to
enable this aspect of the system.

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Item:

204.2

Description:

Electronic Systems Commissioning and Motorcycle Unlocking

Model Affected:

Rocket 3 GT, Rocket 3 R, Rocket 3 TFC

This revised item replaces Technical Bulletin 202 item 2 (TB 202.1) dated December 2019. Changes to this
revised item are as follows:
• The order of the operations detailed in the Description section is corrected.
• The Triumph diagnostic tool version detailed in the Preparation section is revised to 2020-01.1.

Warning
Make sure the motorcycle is stabilised and adequately supported.
A correctly supported motorcycle will help prevent it from falling.
An unstable motorcycle may fall, causing injury to the operator or damage to the motorcycle.

Warning
Failure to download the latest calibrations to the above model(s) may cause an unsafe riding condition
leading to loss of motorcycle control and an accident.

Warning
Always use Automatic Model Selection when downloading calibrations.
Manual model selection must only be used when attempting to restart an interrupted or failed download,
or if an incorrect model is detected by Automatic Model Selection.
Always ensure that the correct model is detected or selected before selecting a calibration for download
and never attempt to download calibrations listed for an incorrect model.
Downloading calibrations for an incorrect model will cause a dangerous riding condition which may lead to
loss of motorcycle control and an accident.

Caution
Do not interrupt or cancel calibration downloads before they have completed.
If a calibration download is cancelled or interrupted before it has completed, the Electronic Control Module
(ECM) will not operate in the normal way. This is because the operating system has been erased from ECM
memory and has not yet been fully replaced. Under these circumstances, it will not be possible to use
Automatic Model Detection when restarting the calibration download.
Turn the motorcycle ignition off for at least 60 seconds to allow the electronic systems to power down,
then restart the calibration download using Manual Model Selection.
If a calibration download fails to restart, it may be necessary to follow a specific recovery process.
Note:
•
•
•

The current password for all downloads can be found at www.triumphonline.net.
It is normal for DTCs to be stored after a download has completed. This is due to the download process
interrupting CAN communications between the ECMs.
After a download has completed, you will be prompted to check all ECMs for stored DTCs and erase
them as necessary. This must be completed after all downloads are finished.

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Description
The above motorcycle(s) are delivered in a locked condition. In this condition, the engine will not start. When
performing a Pre-Delivery Inspection on the above models, the motorcycle’s electronic systems must be
commissioned and the motorcycle unlocked before the engine can be started.
Dealers are requested to commission the electronic systems and unlock the motorcycle by performing the
following operations:
1.
Download the latest Keyless ECM calibration.
2. Download the latest TFT Instrument calibration.
3. Download the latest Engine ECM calibration.
4. Unlock the Engine ECM.
5. Adapt the crankshaft position (if required).

Preparation
Download and install the latest version of the Triumph Diagnostic Tool to your computer as described in the
Triumph Diagnostic Tool Installation Guide. Triumph Diagnostic Tool Version 2020-01.1 or later is required to
complete this procedure.
Note:
•
•
1.
2.
3.
4.

5.

It can take up to 50 minutes to complete the system downloads necessary to commission the above
motorcycle.
Please take the following precautions to avoid accidental disruption of the calibration downloads
performed during this process.
If using a laptop computer to run the diagnostic software, make sure the laptop battery is fully
charged. Connect a charger to avoid draining the laptop battery.
Disable any sleep and screen saver settings. The PC/laptop must remain turned on and awake for the
duration of the process.
Make sure all other PC/laptop applications (including Internet browsers) are closed down.
Make sure the motorcycle battery is fully charged (battery voltage of at least 12.8 Volts). Connect an
approved battery charger (suitable for use with maintenance free batteries) to maintain the battery
charge during this process.
During calibration download, DO NOT do the following unless instructed to do so by the diagnostic tool:
• Turn the ignition OFF.
• Switch the engine stop switch to a different position.
• Disconnect the diagnostic interface.

Initial Steps
1.
2.
3.

Unpack the motorcycle as described in the Motorcycle Unpacking Guide.
Assemble the motorcycle as described in the Motorcycle Assembly Guide.
Ensure that the motorcycle battery is fully charged and installed as described in the Service Manual.

Note:
•
•
•
•
•
•

The motorcycle is supplied with one smart key and two standard keys.
The smart key has two modes of operation, active mode and passive mode.
With the smart key in active mode, the motorcycle can be powered ON when the smart key is
positioned within 1 metre (3 feet) of the Low Frequency (LF) antenna.
There is an LF antenna located on the left hand side of the rear mudguard, and another located under
the flyscreen.
With the smart key in passive mode, the key must be positioned against the LF antenna located on the
left hand side of the rear mudguard to power the motorcycle ON.
Standard keys must be positioned against the LF antenna located on the left hand side of the rear
mudguard to power the motorcycle ON.

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Note:
•

The smart key should be set to active mode and kept within 1 metre (3 feet) of the LF antenna for the
duration of this procedure.

1

1.

4.
5.
6.

LF Antenna Location

Check the smart key is in active mode. Press the smart key button and ensure the LED flashes green. If
the LED flashes red, press and hold the button until the LED changes to green.
Remove the rider’s seat.
US markets Only: Turn the master ignition switch to the ON position.

1

1.

7.

Master Ignition Switch

Connect the Triumph Diagnostic Tool to the motorcycle as described in the Service Manual and turn the
ignition ON.

Keyless ECM Calibration Download
1.

Download the latest Keyless ECM calibration as normal, using automatic model detection.

Note:
•
•
•

It will take approximately three minutes for the Keyless ECM calibration download to complete.
If the download is accidentally disrupted or does not complete for any reason, turn the ignition off for
at least 60 seconds then restart the download using Manual Model Selection.
If the download cannot be restarted or fully completed by the normal method, it may be necessary to
re-pair the immobiliser system components before re-attempting the download. Refer to the 'Keyless
ECM Calibration - Failed Download Recovery Flow Chart' provided in the Service Manual.

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Instruments Calibration Download
Note:
•
•
•

•

•

•
•
•
•

1.

The instrument calibration has a large file size and may include updates to the instrument graphics. It
can take up to 40 minutes for the TFT instrument downloads to complete.
During the instrument download, the diagnostic tool will check if the instruments have a valid VIN
stored.
If the instruments do not have a valid VIN stored, the diagnostic software will automatically read the
VIN from the Engine ECM and program it into the Instruments. The engine stop switch must be in the
RUN position to allow the diagnostic tool to communicate with the Engine ECM.
There may be a short delay at the start of the download while this function is carried out. During this
delay the download progress bar will remain at 0%. The download progress bar will begin to advance
when the VIN check function is complete.
If a valid VIN cannot be obtained from the Engine ECM, you will be prompted to manually enter the
motorcycle's 17 digit VIN. The manually entered VIN will then be programmed to the instruments before
the download process is completed.
During the download, the instrument display will turn off and the red immobiliser/alarm LED will flash.
Multiple files are transferred during the download. The progress bar displayed on the diagnostic tool
may repeatedly rise from 0% to 100% as each file is downloaded.
Do not assume the download has completed when the instrument display turns back on. Always wait
for the Verifying Download screen to appear to confirm the download has successfully completed.
If the download is accidentally disrupted or does not complete for any reason, turn the ignition off for
at least 60 seconds then restart the download using Manual Model Selection. If the download fails to
restart normally, refer to the 'Instrument Calibration - Failed Download Recovery Flow Chart' provided
in the Service Manual.
Make sure the engine stop switch is in the RUN (ON) position.

1

2

1.
2.

2.

Engine stop switch
RUN (ON) position

Download the latest instrument calibration as normal, using automatic model detection.

Caution
The motorcycle VIN can only be programmed to the instruments once.
Once programmed, the VIN cannot be overwritten or corrected by the Triumph diagnostic tool.
If prompted to manually enter the VIN, always make sure that the VIN entered is correct and exactly
matches the VIN stamped on the motorcycle's frame before clicking OK.
It will not be possible to activate certain features of the connectivity module if the instruments are
programmed with an incorrect/invalid VIN.

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3.

If prompted, enter the motorcycle's 17 digit VIN. Alphabetical characters must be entered in upper case.
Re-enter the VIN to confirm it is correct before clicking OK.

Engine ECM Calibration Download
Note:
•

The Engine ECM calibration has a large file size. It will take approximately seven minutes for the
calibration download to complete.

1.