GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5290
URGENT - DISTRIBUTE IMMEDIATELY
Date:

January 21, 2020

Subject: N192281670 - Customer Satisfaction Program
Engine Harness Chafe
Models: 2019 Cadillac CT6
To:

Select General Motors Dealers

General Motors is releasing Customer Satisfaction Program N192281670
today. The total number of U.S. vehicles involved is approximately 13. Please
see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on February 3, 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated January 21, 2020. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N192281670 Engine Harness Chafe
Release Date:
Attention:

January 2020

Revision:

00

This program is in effect until February 28, 2022.

Make
Cadillac

Model Year
From
To
2019
2019

Model
CT6

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction

Certain 2019 model year Cadillac CT6 vehicles, may have a condition in which the customer experiences
a service engine soon light and a rough engine idle due to chafing of an engine wiring harness.
Dealers are to install a protective conduit on the engine harness.

Parts
Quantity
As Req.
1

Part Name

Part No.
08919356*
11509086

Conduit
Tie Strap

*Note: this part number is for a 15’ roll of material. Only 100mm (4.0 in.) is required for this procedure.
It is estimated that only 13 involved vehicles will require parts replaced. Due to the small number of vehicles
anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order
these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM) management. Dealers should review the
affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9104914

Labor
Time
0.9

Description
Install Conduit on Engine Harness

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
Note: It is not necessary to disconnect the fuse block electrical connections or separate the fuse block from the fuse block
bracket. With the fuse block bracket fasteners removed, reposition the assembly to allow clearance for the air cleaner
removal.
1.

Remove the air cleaner assembly. Refer to Air Cleaner Assembly Replacement in SI.

5461225

2.

With the air cleaner assembly removed, locate the branch of the engine wiring harness that is positioned above the
electric power steering motor.

3.

Prepare a 100mm (4.0 in.) section of wire protective conduit.

Copyright 2019 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N192281670 Engine Harness Chafe

5461229

4.

Install the conduit on the harness branch as shown (in yellow) in the above graphic. Ensure the slit in the conduit is
facing upward in the vehicle.

5461235

5.

Secure the conduit with one wire tie in the center.

6.

Reinstall the air cleaner assembly. Refer to Air Cleaner Assembly Replacement in SI.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through February 28, 2022. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

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Customer Satisfaction Program
N192281670 Engine Harness Chafe
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through February 28, 2022, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N192281670 Engine Harness Chafe
February 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2019 model year Cadillac CT6, may have a condition in which the customer experiences a
service engine soon light and a rough engine idle due to chafing of an engine wiring harness.
Your satisfaction with your CT6 is very important to us, so we are announcing a program to prevent this condition or, if it
has occurred, to fix it.
What We Will Do: Your GM dealer will install a protective conduit on the engine harness. This service will be
performed for you at no charge until February 28, 2022. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Cadillac
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-458-8006
1-800-496-9994
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2622

We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your CT6 vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N192281670

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