60 Water entry into cabin from the sunroof area
60 20 39 2056944/2 February 5, 2020. Supersedes Technical Service Bulletin Group 60 number 19-36 dated
October 25, 2019 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q3, Q8, and
Audi e-tron
quattro

2019 - 2021

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised Technical Background (Additional root causes)
Revised Production Solution (Solution pending)
Revised Service (Added work procedure)
Revised Warranty (Added labor operations and SRTs)

1

10/25/2019

Initial publication

Customer states:
 They see water drip from the
headliner area (Figure 1).

Figure 1. Water intrusion near the headliner.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Background
One or a combination of the following four possible malfunctions may be present. These areas of the sunroof
system will need to be inspected as possible root causes.
1. Sunroof drain hose or outlet
valve:
Visually inspect all 4 sunroof drain
hoses and valves for any damage
or obstruction (Figure 2).

Figure 2. Sunroof drain hose pinched by pillar trim.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

2. Roof opening seal:
Inspect the entire perimeter of the
roof opening seal for any
detachment or malformation
(Figure 3).

Figure 3. Detached and malformed roof opening seal.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

3. Glass sunroof panels:
Check all adjustment axes of the
sunroof glass panels for poor
adjustment (Figure 4).

Figure 4. Front and rear glass panel adjustment.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

4. Unexplained or unduplicated
water entry:
When the vehicle is exposed to
water (rain, car wash, or standing
water on the roof panel) either
with the vehicle stationary or
driving it is possible for water to
enter the sunroof frame
mechanism that is not designed
for exposure to water, breach the
normal water drainage
channeling, and leak into the
cabin area. This risk is heightened
if the sunroof is opened or vented
when the vehicle is wet. This
water intrusion may not manifest
itself immediately but may appear
after a driving period when the
water travels to the underside of
the headliner area during the
normal course of driving (Figure
5-7). This occurs due to a slow
migration of water along the wind
deflector hinge arms and water
entry into the stowage area for the
wind deflector. This stowage area
does not provide water drainage
away from the vehicle.

Figure 5. Front sunroof opening with drainage exposed.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Figure 6. Areas of sunroof opening water elimination capabilities.

Figure 7. Sunroof water channeling diagram.

Production Solution
Production and service solutions are in development. The instructions that follow are an immediate solution until
the correct components are available.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
1. Sunroof drain hose or outlet valve:
Ensure that any water in the sunroof frame drainage areas flows freely. Replace any pinched or otherwise
obstructed drain hose(s) or valve(s).
2. Roof opening seal:
If after inspecting the roof opening seal any detachment, malformation or damage is discovered, replace the
sunroof opening seal.
3. Glass sunroof panels:
If after all dimensional measurements are made on the sunroof glass panels a problem is found make the
necessary adjustments to the sunroof glass panels.
4. Unexplained or unduplicated water entry:
Replace no parts for this condition. Replacing parts at this time will not mitigate this symptom.
5. Open the front sunroof panel
completely and locate the mounting
points for the sunroof wind deflector
(Figure 8).

Figure 8. Locating points for the sunroof wind deflector.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

6. Fill the entire cavity of the sliding
channels for the wind deflector with
special lubricant G 052 141
A2. This has been shown to mitigate
the migration of water along the
wind deflector arms and into the
undrained portions of the sunroof
frame (Figure 9-11).

Figure 9. Lubrication points.

Figure 10. Lubrication points, wind deflector compressed.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Figure 11. Lubricant applied.

Note:
Only apply this lubricant to the areas directed. This sunroof frame is lubricated with the Carbaflo lubricant and
the special lubricant G 052 141 A2 will contaminate the slide and tilt mechanism lubrication and accelerate the
wear.

Warranty
Claim Type:

Use applicable claim types. If the vehicle is outside any warranty, this Technical
Service Bulletin is informational only.

Service Number:

 Check and/or repair or replace sunroof drain hose(s): 6048.
 Check and/or replace the roof opening seal: 6042.
 Check and/or adjust the front and / or rear sunroof glass panel: 6039.
 Lubricate sunroof wind deflector sliding channels: 6033.

Damage Code:

0010

Labor Operations:

Check and, if necessary, repair or replace
sunroof drain hoses.

Use the
See SRT
appropriate labor
operation(s)
consistent with the
necessary repair

Page 9 of 11
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Diagnostic Time:

Claim Comment:

Check and, if necessary, replace the roof
opening seal.

Use the
See SRT
appropriate labor
operation(s)
consistent with the
necessary repair

Check and, if necessary, adjust the front
sunroof glass panel.

Use the
See SRT
appropriate labor
operation(s)
consistent with the
necessary repair

Check and, if necessary, adjust the rear
sunroof glass panel.

Use the
See SRT
appropriate labor
operation(s)
consistent with the
necessary repair

Lubricate sunroof wind deflector sliding
channels.

6033 9999

20 TU

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB #2056944/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Page 10 of 11
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

G 052141A2

0.2

Special Lubricant
See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual

See ETKA/ELSA

Additional Information
All parts and service references provided in this TSB (2056944) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

Page 11 of 11
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.