57 Power closing door latch is intermittently inoperative, door adjustment is required
57 20 64 2058159/2 February 6, 2020. Supersedes Technical Service Bulletin Group 57 number 20-63 dated
January 8, 2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q7

2017 - 2019

All

With Power Closing

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised title
Revised Condition (Added DTC information)

1

01/08/2020

Initial publication

Customer states:
 The power closing door latch system intermittently does not work and the electronic parking brake warning is
displayed in the instrument cluster.
 The door closes and latches properly otherwise.
Workshop findings:
 The door striker stops in the pre latch position and the door is not closed via the power closing door system.
 No relevant DTC’s are stored in the door control modules.

Technical Background
The door latch requires counter-pressure from the door/door seal, in order to generate a reliable signal for the
door control module that the customer wants to close the door. If the door striker is adjusted in such a way that
does not provide enough counter-pressure for the latch, the door control module does not recognize the door
latch signal long enough or at all. Hence the door will not be closed.

Production Solution
Not applicable.

Page 1 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
Before performing any repairs as outlined in this TSB, please check any applicable TSBs (e.g. TSB 2051540: 57
Power closing door latch is intermittently inoperative for MY18) to ensure that the door control modules have the
latest software levels installed. Perform any software update related TSBs prior to proceeding with this TSB.
If the customer concern persists with the latest door control module software installed, perform the following
steps:
1. Check the door striker to latch alignment and perform any adjustments necessary to center the striker to the
latch.
2. At the same time, adjust the door
striker inward as far as possible (at
least 0.5 mm) (Figure 1). The front
door can be flush or slightly
underflush to the rear door without
causing a wind noise concern (Figure
2).

Figure 1. Adjust door striker inward by at least 0.5 mm.

Page 2 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Figure 2. The front door can be flush or slightly underflush to the rear
door.
3. Recheck the functionality of the power closing door latch system. If after the striker adjustment the door
closes properly, do not proceed with any additional repairs.

Page 3 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

4. If the customer concern still persists,
install a new outer door seal with an
inward offset of 1.0 mm when
compared to the original door seal
location (Figure 3).
Tip: Mark the position of the
original outer door seal prior to
replacing it.

Figure 3. Install the new outer door seal with an inward offset by 1.0
mm.

Page 4 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

5741, 5841

Damage Code:

0016

Labor Operations:

Front striker plate adjust

5725 1500

See SRT

Rear striker plate adjust

5825 1500

See SRT

Front door outer seal remove + reinstall

5765 1955

See SRT

Rear door outer seal remove + reinstall

5864 1950

See SRT

GFF

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Diagnostic Time:

Claim Comment:

As per TSB #2058159/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as
needed per the Repair Manual

See ETKA/ELSA

4M0837911C

Front outer door seal

0-2

4M0839911C

Rear outer door seal

0-2

Page 5 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2051540, 57 Power closing door latch is intermittently inoperative.
All part and service references provided in this TSB (2058159) are subject to change and/or removal. ©2020 Audi
of America, Inc. All rights reserved. Information contained in this document is based on the latest information
available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.

Page 6 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.