2

Bulletin #: 2000
Part ID: 2796

Advanced Technical Information

Emergency Release of the Charging Port Doors and Charger Handle
Vehicles Affected
Model

Model Year

Model Type

VIN Range

Vehicle-Specific Equipment

Taycan

All

Y1A

N/A

N/A

Revision History
Revision

Release Date

Changes

0

January 18, 2020

Original document

Customer Concern
This bulletin is to assist with the emergency release functions of the charge port doors and the charger handle. This is a
supplement to the instructions in the owner’s manual.
• In the event that the charger handle lock does not release, there is an emergency release cord.
• If one or both* of the charge port doors does not open, there is a procedure to remove the cover of the door.
* If the car is equipped with electric charge port doors, there is no reason to remove a door to charge the vehicle unless
both charge doors will not open. With the passenger charge port door cover removed, the battery still can’t be charged
by DC charging.
If the car is equipped with manual charge port doors and the passenger charge port door will not open, DC charging is
possible after the door is opened using the emergency procedure.
Service Information
NOTE: The Electric charge port doors and the manual charge port doors have very different emergency access procedures.
The doors will be damaged if the incorrect procedure is used.

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Bulletin #: 2000
Part ID: 2796

Advanced Technical Information

Electric Charge Port Door

2

Manual Charge Port Door

Emergency Removal of the Electric Charge Port Door Cover

The electric charge port doors are held in place by three retaining clips. There is a tool to aid with removing the door in the
vehicle’s tool kit. See pictures below:
• It is recommended that something soft such as a towel be placed below the charge door area when performing this
procedure. This should reduce the likelihood of damage if the door cover is dropped.
• This procedure should not damage the paint if it is done properly. However, the use of masking tape is highly
recommended if available.

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Bulletin #: 2000
Part ID: 2796

Advanced Technical Information

Using the tool from the tool kit, carefully place tip behind the charge port door and carefully pull back towards yourself
to disengage the clips. It may be easiest to start by disengaging the forward clip. Then, the upper rear clip can be
disengaged with the tool. With only the bottom rear clip engaged, there is enough room grab the door cover to assist with
disengaging the last clip. This also helps prevent the door from being dropped.

Disengaging the front retaining clip

Disengaging the upper rear clip

Using hand to support the door cover as the
bottom rear clip is disengaged

View with charge port door removed. Note that the
flap for DC charging terminals is still blocked by
the door frame. Only AC charging is possible

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Bulletin #: 2000
Part ID: 2796

Advanced Technical Information

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Emergency Opening of the Manual Charge Door
The procedure for emergency opening of a manual charge door is different and more difficult than the procedure for the
electric doors. First, the charge door cover must be removed from the charge door frame. Then, an additional tool must be
used to open the door.
• It is recommended that something soft such as a towel be placed below the charge door area when performing this
procedure. This should reduce the likelihood of damage if the door cover is dropped.
•T
his procedure should not damage the paint if it is done properly. However, the use of masking tape is highly
recommended if available.
First, the manual charge door’s cover must be removed. Using the special tool from the vehicle’s tool kit, pull rear edge of
door towards yourself. The rear of the door cover (painted part) will need to be separated slightly from the door frame. As
you continue to pull back on the rear of the door cover, carefully slide the cover towards the rear of the car. Once the door
cover has moved back about ½ inch, the cover is released.
Caution: If too much force is applied when pulling back on the door cover, the sliding lock tabs will likely break on the door
cover and the door frame.

he picture above shows the inside of the door cover next to the inside of the door frame. When pulling back on the rear
T
edge of the door cover, there must be enough clearance for the tab on the door cover (pink arrow) to slide over the tab
on the door frame (green arrow). Once the door cover has moved rearwards a small amount, it is no longer necessary to
keep pulling on the door cover with the tool. The door cover can slowly be moved rearwards until the sliding lock tabs (red
circles) have disengaged.

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Bulletin #: 2000
Part ID: 2796

Advanced Technical Information

2

In the picture above, the special tool is used to gently pull back on the rear of the door cover. While this outward pressure
is being applied, the door must be carefully slid towards the rear of the car.
NOTE: Although it is possible to do this without damaging the paint, the use of masking tape on the painted edges is
highly recommended.
After the charge door cover has been removed, the door’s latching pin must be disengaged from the door.

The plastic latching pin can easily be turned 90 degrees with a triple-square bit. If this is not available, the flat-head
screwdriver from the vehicle’s tool kit can be inserted to rotate the pin. Once the pin has been rotated, the charge port
door can be opened fully.

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Bulletin #: 2000
Part ID: 2796

Advanced Technical Information

2

Emergency Release of the Charging Handle
While the vehicle is charging, a locking pin is engaged to keep the charging plug handle from being removed. If this
locking mechanism fails to release after charging has ended, the charging handle can’t be removed from the vehicle. There
is an emergency release cord for both charge ports to release the locking pin. The release cord is located in the A-pillar
area and can be accessed when the driver or passenger door is open.
Note: Even if the locking pin releases properly, the charging handle may still be difficult to remove at times. If the locking
pin has a problem and does not release, the button on the charging handle can’t be depressed. If the button on the
charging handle can be depressed normally, then the plug may simply require more force for removal.

In the picture above, the emergency release is shown. This is black circular object above the door hinge.

©2019 Porsche Cars North America, Inc.

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Bulletin #: 2000
Part ID: 2796

Advanced Technical Information

2

Pull back on the release cord with a medium amount of force. When the lock pin is releasing, there will be an increase in
resistance for approximately one inch of travel. After it stops moving, the plug’s lock is released and the charging handle
can be removed. If the chord stops without any change in resistance, the locking pin was likely disengaged already. Do
not keep pulling and break the chord. Once finished, the release chord can be manually fed back into its normal
location.

Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.

© 2020 Porsche Cars North America, Inc.

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