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01 12 19_FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO 15 YEARS/150,000 MILES

SIB 01 12 19
2019-12-10
FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO
15 YEARS/150,000 MILES

MODEL
E-Series
G01
G12
G12
G12
G30
G30
G30

MY
2018
2018
2018
2018
2018
2018
2018

Model Description
X3 M40i
750i Sedan
750i xDrive Sedan
ALPINA B7 xDrive
540i Sedan
540i xDrive Sedan
M550i xDrive Sedan

Production Dates
July 12, 2017 - August 1, 2018
February 10, 2017 - February 26, 2018
February 9, 2017 - February 26, 2018
February 28, 2017 - February 22, 2018
June 19, 2017 - June 25, 2018
June 26, 2017 - June 25, 2018
June 11, 2017 - June 26, 2018

Engine
B58M
N63R
N63R
N63R
B58M
B58M
N63R

Note: The Model information above is for informational purposes only, it is not the only deciding factor.

ELIGIBLE VEHICLES
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
Vehicle Comment shown below:
Please see SI B01 12 19 (DC 51 64 90 01 00). For this vehicle, the Radiator Grille Upper and Lower
Active Air Flaps limited warranty for defects in materials or workmanship has been extended to 15
years/150,000 miles as determined from the original in-service date. This coverage is subject to the
same vehicle eligibility requirements, limitations, and exclusions that apply to the BMW New
Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice
of Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS
by selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing any repair.
Refer to SIB 01 01 19 for 10 years/120,000 miles extended component-specific limited warranty coverage
on applicable MY 2017 G12 and G30 vehicles and specific MY 2018 G30 vehicles.

INFORMATION
For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the
vehicle’s Radiator Grille Upper and Lower Active Air Flaps to:

15 years/150,000 miles as determined by the vehicle’s original in-service date
This component-specific limited warranty
extension applies to defects in materials or
workmanship.
This coverage is subject to the same
vehicle eligibility requirements, limitations,
and exclusions that apply to the BMW
New Vehicle Limited Warranty for
Passenger Cars and Light Trucks.
Air flap issues caused by debris/blockage
from outside influences is not a defect in
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01 12 19_FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO 15 YEARS/150,000 MILES

materials or workmanship and is not
claimable.
During the extended limited warranty
coverage period (Eligible vehicles that are
beyond the 4 year/50,000 mileage New
Vehicle Limited Warranty coverage),
Active Air Flap cosmetic defect issues are
not covered.

Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall
or Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA is sending VIN-specific customer notification letters.

SITUATION
A check engine light or check control message is present, and one or more of the following faults may be
stored for the active air flaps behind the kidney grilles:
13820D- Active cooling-air-flap control (AKKS), above: Driver, malfunction
138204 - Active cooling-air-flap control (AKKS), below: Deviation at all ambient temperatures
138203 - Active cooling-air-flap control (AKKS), below: Deviation in warm ambient temperature
21B043 - Active cooling-air-flap control (AKKS), above: Blockade in all ambient temperature
138207 - Active cooling-air-flap control (AKKS), above: Blockade in warm ambient temperature
138206 - Active cooling-air-flap control (AKKS), below: Blockade in warm ambient temperature
21B042 - Active cooling-air-flap control (AKKS), below: Blockade in all ambient temperature
The potential component-related causes of these faults are a:

1. Mechanical issue with the linkage of the upper or lower active air flap; and/or an
2. Internal short circuit of the adjustment motor.

CORRECTION
Determine the vehicles current i-Level using ISTA, AIR or the vehicle key read information.
Is the vehicle I-Level S15A-16-07-5xx or higher?

Yes: Replace ONLY the active air flap that has a fault stored. If faults are stored for both
active air flaps, replace both active air flaps. Follow ISTA test plan recommendations.
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01 12 19_FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO 15 YEARS/150,000 MILES

No: If one flap is found to be faulty, replace BOTH the upper and lower active air flaps
together.
Also refer to SI B17 06 18 for additional information.

PARTS INFORMATION
Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the
applicable replacement part numbers.

Only order these parts in the quantities needed to address customers’ vehicles that have
confirmed failures.
Only in conjunction with parts: When applicable, if ETK/EPC item identifies additional part(s)
that must also be replaced/installed in-conjunction with performing a covered repair, these
required additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other
information regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be
replaced/used and claimed.

WARRANTY INFORMATION
This component-specific limited warranty extension to 15 years/150,000 miles applies to eligible USspecification BMW vehicles that are registered, operated and have their covered repair performed by an
authorized BMW center in the United States (including Puerto Rico) for defects in materials or workmanship.
Active cooling damper control-related fault codes/repairs that are caused by debris/blockage from outside
influences is not a defect in materials or workmanship and is not claimable.
During the extended limited warranty coverage period (Eligible vehicles that are beyond the 4 year/50,000
mileage New Vehicle Limited Warranty coverage), Active Air Flap cosmetic defect issues are not covered.
The existing limited warranty coverage for the whole vehicle and other components has not
changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or
any BMW Group Vehicle Service Contract that applies to the vehicle.
Should this component fail again, it is covered by the remaining portion of the extended limited warranty
coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and labor operations provided below.
Defect Code:

Labor Operation

5164900100

G12 N63 G30 B58 air flap control system

Description

Labor Allowance

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00 00 006

01 12 19_FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO 15 YEARS/150,000 MILES

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)

Refer to AIR

Or:
00 00 556

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)

Refer to AIR

Connect an approved battery charger/power supply (indicated
in AIR as Charging battery)

Refer to AIR

And:
61 21 528

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead
00 00 006
And, if the:
Vehicle i-Level is lower than S15A-16-07-5xx (Replace Top and Bottom)
Labor Operation

Description

Labor Allowance

51 64 715

Replacing top and bottom air flap control (after vehicle
diagnosis)

Refer to AIR

Or, if the:
Vehicle i-Level is S15A-16-07-5xx or Higher (Replace based on the faults stored)
Labor Operation

Description

Labor Allowance

51 64 700

Replacing top flap control (after vehicle diagnosis)

Refer to AIR

Replacing bottom flap control (after vehicle diagnosis)

Refer to AIR

Replacing top and bottom air flap control (after vehicle
diagnosis)

Refer to AIR

Or:
51 64 705
Or:
51 64 715

Refer to AIR for the corresponding flat rate unit (FRU) allowances for the above.
Or, for:
G12 (ALPINA B7 Model only), based on the current Vehicle i-Level-related Repair Procedure
Labor Operation

Description

Labor Allowance

51 00 001

Work time for replacing top flap control (after vehicle
diagnosis)

14 FRU

Work time for replacing bottom flap control (after vehicle
diagnosis)

11 FRU

Work time for replacing top and bottom air flap control
(after vehicle diagnosis)

15 FRU

Or:
51 00 001
Or:
51 00 001

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01 12 19_FRONT GRILLE UPPER/LOWER ACTIVE AIR FLAPS: LTD WTY EXT TO 15 YEARS/150,000 MILES

Work time labor operation code 51 00 001 is not considered a Main labor operation. Also, since the work
time FRU allowance to be claimed is specified, a separate punch time is not required. However, it still
requires an explanation on the repair order and in the claim comments section.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement
for qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions
that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to
repairs that were performed using (including those repairs that result from using) non-genuine BMW parts
and/or used BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico),
please have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following
reference:
B-ELWR 2019 Radiator Grille Air Flaps 15Y150M
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR 2019 Radiator Grille Air Flaps 15Y150M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email
at [email protected] or via telephone at 1-800-831-1117.

Supporting Materials
picture_as_pdf B011219 Warranty_Customer Letter.pdf

Copyright ©2019 BMW of North America, Inc.
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577 MAIN STREET
001193
STE. 210
HUDSON, MA 01749
DO NOT MAIL REPAIR ORDER TO THIS ADDRESS

DAFFTFATDAAAFFADFAFAFDTDTFDTFDAAAFAFFDFTDAFFTADDTFFTTTAAFTDTADFDT
December 2019
This “Important Limited Warranty Information” applies to the BMW vehicle with the Vehicle
Identification Number (VIN) of 5UXT
.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
• Radiator Grill Air/Vent Flaps
On the above-referenced vehicle to:
• 15 years/150,000 miles as determined by your vehicle’s original in-service date.
This “component-specific” limited warranty extension applies to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks
This is notice of a “limited warranty extension.” This is not a notice of a Recall or
Service Action.

Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
bmwusa.com

If a repair to this component is required, please contact your nearest authorized BMW center in the
United States or Puerto Rico to schedule an appointment. Your authorized BMW center will
determine the vehicle’s eligibility and review the scope of repairs that are covered by this componentspecific limited warranty extension.
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized BMW
center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered by
this limited warranty extension. This exclusion applies to repairs, including consequential, that were
performed using non-genuine BMW parts and/or used passenger car or light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC

B-ELWR 2019 Radiator Grill Air/Vent Flaps 15Y150M

Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC
December 2019
VIN 5UXT
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide reimbursement
for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements, exclusions
and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2019 Radiator Grill Air/Vent Flaps 15Y150M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2019 Radiator Grill Air/Vent Flaps 15Y150M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.

Radiator Grill Air/Vent Flaps: Limited Warranty Extension to 15 Years/150,000 Miles
Previous Customer-Pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate to the
component that is covered by this extended limited warranty will be considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a reimbursement
request:
1. Why was the vehicle brought into the repair facility?

2. What was the repair facility’s diagnosis?

3. What did the repair facility do to correct the concern and does it qualify?

B-ELWR 2019 Radiator Grill Air/Vent Flaps 15Y150M