NHTSA ID Number: 10169426
Manufacturer Communication Number: T-SB-0294-17_Rev
TSB/Document Date: 2019-12-16
Summary
TSB: REVISION NOTICE November 11, 2019 Rev2: ? The Parts Information and Required Tools & Equipment sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0133-14. ? The Parts Information, Required Tools & Equipment, and On-Vehicle Navigation Update sections have been updated. Service Bulletin No. T-SB-0133-14 is obsolete and any printed versions should be discarded. Toyota
models equipped with the Premium HDD Navigation (AVN/AW-EMV) system require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote, and system software. The SST is used with all vehicles to deliver the update; however, a unique activation number is required for each vehicle. Activation numbers are provided in an Activation Card Number pamphlet available through the normal parts ordering system. Use the process described in this bulletin to perform the update.
T-SB-0294-17
Rev2
October 11, 2017
Premium HDD Navigation Map Update Process
(AVN/AW-EMV)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2013 - 2014
Avalon, Avalon HV, Venza
2012 - 2014
Camry, Camry HV, Prius V,
RAV4 EV
2013 - 2015
Land Cruiser
2012 - 2015
Prius, Prius PHV
2013
Sequoia
REVISION NOTICE
November 11, 2019 Rev2:
The Parts Information and Required Tools & Equipment sections have been updated.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. T-SB-0133-14.
The Parts Information, Required Tools & Equipment, and On-Vehicle Navigation Update
sections have been updated.
Service Bulletin No. T-SB-0133-14 is obsolete and any printed versions should be discarded.
© 2019 Toyota Motor Sales, USA
Page 1 of 9
T-SB-0294-17
Rev2
October 11, 2017
Page 2 of 9
Premium HDD Navigation Map Update Process (AVN/AW-EMV)
Introduction
Toyota models equipped with the Premium HDD Navigation (AVN/AW-EMV) system require a
Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote®, and
system software. The SST is used with all vehicles to deliver the update; however, a unique
activation number is required for each vehicle. Activation numbers are provided in an Activation
Card Number pamphlet available through the normal parts ordering system. Use the process
described in this bulletin to perform the update.
NOTE
Gracenote® information MUST be updated at the same time as map data. This data is included on
the map data SST.
Map data will be released annually through the shipment of a USB drive SST to each dealer. The
SST MUST be stored in the SST cabinet to ensure that it can be easily found.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
Parts Information
PART NUMBER
PART NAME
QTY
86271-HDD07-19
ACN NAV Update V.19.1 (Pamphlet)
1
NOTE
The pamphlet is blue with
Toyota and Denso labels on
the front cover.
© 2019 Toyota Motor Sales, USA
T-SB-0294-17
Rev2
October 11, 2017
Page 3 of 9
Premium HDD Navigation Map Update Process (AVN/AW-EMV)
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
USB Drive Navigation Map Update – Denso*
TOYD-HDD07-19
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
On-Vehicle Navigation Update
1. Update Gracenote® information using Service Bulletin T-SB-0108-15, Premium HDD
Navigation Gracenote Database Update.
HINT
Connect a battery charger to the vehicle prior to beginning the process to ensure constant
battery voltage.
2. Log in to the Technical Information System (TIS).
3. Log in to the Navigation Update Wizard.
A. Click on the TIS tab.
Figure 1.
B. Click on the Diagnostics tab.
C. Click on the Navigation tab.
D. Re-enter your password.
E. Click Login.
4. Select Denso from the “Select Navigation
Manufacturer” dropdown.
Figure 2.
© 2019 Toyota Motor Sales, USA
T-SB-0294-17
Rev2
October 11, 2017
Page 4 of 9
Premium HDD Navigation Map Update Process (AVN/AW-EMV)
On-Vehicle Navigation Update (continued)
5. Enter the activation card number from the
inside of the pamphlet.
Figure 3.
6. Click Submit.
7. Cycle the ignition ON (Engine/Hybrid/EV system OFF).
NOTE
Vehicles WITHOUT Smart Key system: Turn the ignition key to the ON position.
Vehicles WITH Smart Key system: Press the Engine Start Stop switch two times with the
brake pedal released.
8. Press the Info Apps button on the navigation
head unit.
Figure 4.
9. Select Map Data on the navigation screen.
Figure 5.
© 2019 Toyota Motor Sales, USA
T-SB-0294-17
Rev2
October 11, 2017
Premium HDD Navigation Map Update Process (AVN/AW-EMV)
On-Vehicle Navigation Update (continued)
10. Record the Map version and map update ID
from the navigation screen.
Figure 6.
11. Enter navigation data into the Navigation
Update Wizard form.
Figure 7.
A. Select the correct USB part number
(found on the SST packaging, starts
with “TOYD”).
B. Input the map update ID into TIS
(without hyphens).
C. Input the map version into TIS.
D. Enter the VIN.
E. Enter the repair order number.
F. Click Submit.
12. Check off each item AFTER confirming that
it is correct. If ANY of the information is
incorrect, click the Back button.
Figure 8.
13. Click Confirm.
© 2019 Toyota Motor Sales, USA
Page 5 of 9
T-SB-0294-17
Rev2
October 11, 2017
Page 6 of 9
Premium HDD Navigation Map Update Process (AVN/AW-EMV)
On-Vehicle Navigation Update (continued)
14. Note the license key that is generated.
(Print this page if necessary.)
Figure 9.
15. Insert the USB drive SST into the USB port of the vehicle (usually located under the navigation
head unit, in the center console/armrest, or glove box).
16. Select Update Map on the
navigation screen.
Figure 10.
17. Select Yes.
Figure 11.
© 2019 Toyota Motor Sales, USA
T-SB-0294-17
Rev2
October 11, 2017
Page 7 of 9
Premium HDD Navigation Map Update Process (AVN/AW-EMV)
On-Vehicle Navigation Update (continued)
18. Enter the license key from step 14.
Figure 12.
19. Select Ok.
20. Update the navigation head unit software. Select Yes on the Software Update screen to accept
and begin this update.
If the head unit displays the Map Update screen, continue to step 21.
NOTE
Navigation map data will be loaded when this process completes.
Figure 13.
Figure 14.
© 2019 Toyota Motor Sales, USA
T-SB-0294-17
Rev2
October 11, 2017
Page 8 of 9
Premium HDD Navigation Map Update Process (AVN/AW-EMV)
On-Vehicle Navigation Update (continued)
A. Cycle ignition OFF, then ON (Ready
OFF/Engine OFF).
Figure 15.
B. Allow the update to complete.
Figure 16.
NOTE
This process will take approximately
10 minutes.
C. The head unit will prompt to cycle ignition. Cycle ignition OFF and then ON (Ready
OFF/Engine OFF).
D. Press the Info Apps button.
Figure 17.
E. Select Map Data on the
navigation screen
© 2019 Toyota Motor Sales, USA
T-SB-0294-17
Rev2
October 11, 2017
Premium HDD Navigation Map Update Process (AVN/AW-EMV)
On-Vehicle Navigation Update (continued)
21. The navigation map update will
begin automatically.
Figure 18.
NOTE
This process will take approximately
45 minutes.
22. The NEW map data will be available AFTER
the ignition is cycled. Cycle ignition OFF,
then ON (Ready OFF/Engine OFF).
Figure 19.
23. Remove the USB drive SST from the vehicle to complete the map update.
24. The map update is complete.
Figure 20.
25. Verify navigation operation.
© 2019 Toyota Motor Sales, USA
Page 9 of 9
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TSB/Document ID: T-SB-0294-17_Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2019-11-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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