T-SB-0099-19

Rev1

August 9, 2019

Shift-Linked and Speed-Linked Automatic Door Lock
Inoperative
Service
Category

Vehicle Interior

Section

Door Lock

Market USA

Applicability
YEAR(S)

MODEL(S)

2019

RAV4, RAV4 HV

ADDITIONAL INFORMATION

REVISION NOTICE
November 11, 2019 Rev1:
 The title of this bulletin has been updated to include “Lock.”
Any previous printed versions of this bulletin should be discarded.

Introduction

Some 2019 model year RAV4 and RAV4 Hybrid vehicles may exhibit an inoperative shift-linked
and/or speed-linked automatic door lock condition. This automatic door lock feature can be
customized through the vehicle’s multimedia system and Techstream, but customization may be
inoperative on these vehicles. Follow the Repair Procedure in this bulletin to
address this condition.

© 2019 Toyota Motor Sales, USA

Page 1 of 5

T-SB-0099-19

Rev1

August 9, 2019

Page 2 of 5

Shift-Linked and Speed-Linked Automatic Door Lock Inoperative
Production Change Information

This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL

RAV4 HV

PLANT

PRODUCTION CHANGE EFFECTIVE VIN

Shokki

JTMDWRFV#KD510863

Takaoka

JTMMWRFV#KJ016818
JTMRWRFV#KJ016827
2T3BWRFV#KW019254
2T3DWRFV#KW019137
2T3A1RFV#KC022935

TMMC
RAV4

2T3B1RFV#KW062650
2T3H1RFV#KC013343
2T3J1RFV#KC022133
2T3W1RFV#KW036763

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

EL1915

Disconnect/Connect Negative Battery Terminal and
Perform Applicable Initialization Procedures

0.5

89221-#####*

9A

74

*Multiplex body ECU number varies by VIN.

APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.

© 2019 Toyota Motor Sales, USA

T-SB-0099-19

Rev1

August 9, 2019

Page 3 of 5

Shift-Linked and Speed-Linked Automatic Door Lock Inoperative
Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*

PART NUMBER

TSADVUNIT

Techstream 2.0

TS2UNIT
ADE

1

Techstream Lite

TSLITEPDLR01

Techstream Lite (Green Cable)

TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 14.20.019 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

Repair Procedure

1. Confirm the condition exists.
Do the door locks automatically lock by shift from “P” or by reaching a vehicle speed
of 12 mph?



QTY

YES — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
NO — Continue to step 2.

© 2019 Toyota Motor Sales, USA

T-SB-0099-19

Rev1

August 9, 2019

Page 4 of 5

Shift-Linked and Speed-Linked Automatic Door Lock Inoperative
Repair Procedure (continued)

2. Using the head unit, go to the vehicle settings menu and confirm that the door lock settings
are set to either A or B.
(A) Automatically lock the doors by shift from “P”
(B) Automatically lock the doors by vehicle speed
Were the door lock settings set to either A or B?



YES — Continue to step 3.
NO — Set the vehicle to either setting (A or B) and return to step 1.

3. Turn the ignition switch OFF.
NOTICE
After the ignition switch is turned OFF, the radio and display receiver assembly records
various types of memory and settings. As a result, after turning the ignition switch OFF, be
sure to wait for the time specified in the following table BEFORE disconnecting the cable
from the negative (–) battery terminal.
Table 1. Waiting Time Before Disconnecting Cable From Negative (–) Battery Terminal
SYSTEM NAME

PROCEDURE

Vehicle Enrolled in Toyota Entune™ System
or Safety Connect System

6 Minutes

Vehicle NOT Enrolled in Toyota Entune™
System and Safety Connect System

1 Minute

4. Disconnect the negative (–) battery terminal from the vehicle’s 12V battery for 2 minutes to
cut power to ALL the vehicle’s electrical systems.

© 2019 Toyota Motor Sales, USA

T-SB-0099-19

Rev1

August 9, 2019

Page 5 of 5

Shift-Linked and Speed-Linked Automatic Door Lock Inoperative
Repair Procedure (continued)

5. Connect the negative (–) battery terminal and tighten the nut to the specified torque.
Refer to TIS, applicable model and model year Repair Manual:


2019 RAV4:
General – Maintenance – “Maintenance: A25A-FKS Battery: Installation”



2019 RAV4 HV:
General – Maintenance – “Maintenance: A25A-FKS Auxiliary Battery: Installation”

MODEL

NEGATIVE (–) BATTERY TERMINAL NUT TORQUE

RAV4 Without Stop and Start System

5.0 N*m (51 kgf*cm, 44 in*lbf)

RAV4 With Stop and Start System

5.4 N*m (55 kgf*cm, 48 in*lbf)

RAV4 HV

5.4 N*m (55 kgf*cm, 48 in*lbf)

6. Perform the applicable adjustment procedures (e.g. calibration, initialization, registration).
NECESSARY PROCEDURES

Perform Steering Sensor Zero-point Calibration
Memorize Steering Angle Neutral Point
Reset Back Door Close Position
Power Back Door Initialization
Drive the Vehicle Until Stop and Start Control is Permitted (If Applicable)

Refer to TIS, applicable model and model year Repair Manual:


2019 RAV4:
General – Maintenance – “Maintenance: A25A-FKS Battery: Removal”



2019 RAV4 HV:
General – Maintenance – “Maintenance: A25A-FKS Auxiliary Battery: Removal;
[11/2018 – 02/2019] / [02/2019 – ]”

7. Confirm proper automatic door lock operation by shift from “P” and by vehicle speed greater
than 12 mph.

8. Set the door lock setting to customer preference.

© 2019 Toyota Motor Sales, USA