NHTSA ID Number: 10169333
Manufacturer Communication Number: T-SB-0160-19
TSB/Document Date: 2019-12-16
Summary
TSB: Some 2019 model year Avalon and Avalon Hybrid
vehicles equipped with Entune? Audio Plus (version 1002) or Entune? Premium Audio (version 1002) or earlier may exhibit one or more of the following conditions: ? Incorrect GPS date and time ? Abnormal Bluetooth operation ? Abnormal Wi-Fi operation ? Microphone remains on screen after voice recognition failure ? Unable to see text with headlights on (text is same color as background)
MODEL YEAR
MODEL
HEAD UNIT
SOFTWARE UPDATE FILE
Entune™ Audio Plus
17TDT1NA-EA04_1013.kwi (USA_HV)
17TDT1NA-EA14_1013.kwi (USA_Gas)
17TDT2NA-EA04_1013.kwi (USA_HV)
Avalon, Avalon HV
Entune™ Premium Audio
17TDT2NA-EA14_1013.kwi (USA_Gas)
17TMT2NA-DA01_0011.kwi
Camry, Camry HV
Entune™ Audio
Sienna
Entune™ Audio
17TDT0NA-EA0D_1008.kwi (USA)
17TDT0NA-EA0C_1008.kwi (w/DCM)
17TDT0NA-EA2C_1008.kwi (w/o DCM)
Entune™ Audio
17TDT0NA-EA07_1008.kwi
Entune™ Audio Plus
17TDT1NA-EA07_1013.kwi (USA)
C-HR
17TDT2NA-EA07_1013.kwi (USA)
Entune™ Premium Audio
17TMT2NA-DA01_0011.kwi
2019
Entune™ Audio
17TDT0NA-EA22_1008.kwi (Single Mic)
17TDT0NA-EA72_1008.kwi (Array Mic)
Entune™ Audio Plus
Corolla Hatchback
17TDT1NA-EA12_1013.kwi (USA Single Mic)
17TDT1NA-EA72_1013.kwi (USA Array Mic)
17TDT2NA-EA22_1013.kwi (USA Single Mic)
Entune™ Premium Audio
17TDT2NA-EA72_1013.kwi (USA Array Mic)
17TMT2NA-DA02_0031.kwi
17TDT0NA-EA06_1008.kwi (8 inch w/o DCM)
RAV4, RAV4 HV
Entune™ Audio
17TDT0NA-EA16_1008.kwi (7 inch w/o DCM)
17TDT0NA-EA26_1008.kwi (8 inch w/DCM)
17TDT0NA-EA36_1008.kwi (7 inch w/DCM)
© 2019 Toyota Motor Sales, USA
T-SB-0160-19
November 18, 2019
Page 6 of 11
Entune Audio Head Unit Software Update (Pioneer)
Software Update Information (continued)
MODEL YEAR
2020
MODEL
Corolla,
Corolla HV
HEAD UNIT
SOFTWARE UPDATE FILE
Entune™ Audio
17TDT0NA-EA02_1008.kwi (7 inch w/DCM)
17TDT0NA-EA12_1008.kwi (8 inch w/DCM)
17TDT0NA-EA52_1008.kwi (7 inch w/o DCM)
17TDT0NA-EA62_1008.kwi (8 inch w/o DCM)
Entune™ Audio Plus
17TDT1NA-EA02_1013.kwi (USA)
17TDT2NA-EA02_1013.kwi (USA)
Entune™ Premium Audio
17TMT2NA-DA02_0031.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip folder and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
Software Update Procedure
1. Start the engine.
2. Press the Menu button on the radio
faceplate, then select Setup.
Figure 1.
© 2019 Toyota Motor Sales, USA
T-SB-0160-19
November 18, 2019
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
3. Select General on the Setup screen.
Figure 2.
4. Scroll down and select Software Update.
Figure 3.
5. Record the Model ID.
Figure 4.
6. Match the Model ID to the software update
file, then download the appropriate
multimedia software update file from the
Software Update Information section.
© 2019 Toyota Motor Sales, USA
Page 7 of 11
T-SB-0160-19
November 18, 2019
Page 8 of 11
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
7. Verify that the software version is the same
or earlier than indicated in the Introduction.
Figure 5.
8. If the software needs to be updated, download the software from the Software Update
Information section onto an empty USB flash drive.
NOTE
If the vehicle has been turned OFF, repeat steps 1 – 4 to re-enter the Software Update screen.
9. Insert the prepared USB flash drive into the
vehicle’s USB port.
Figure 6.
© 2019 Toyota Motor Sales, USA
T-SB-0160-19
November 18, 2019
Page 9 of 11
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
10. Verify that the NEW software is up to date on the Software Update screen.
Table 1. Software Version Information
TYPE
ENTUNE™ AUDIO
CURRENT
ENTUNE™ AUDIO PLUS
NEW
CURRENT
1005
Audio
NEW
1010
1006
1008
1011
1007
CURRENT
11. Select the Update Software button in the
lower right corner.
Figure 7.
12. Select OK on the
Software Update Detail screen.
Figure 8.
© 2019 Toyota Motor Sales, USA
NEW
1010
1013
1011
1000
1012
1021
–
ENTUNE™ PREMIUM AUDIO
1013
1016
1031
T-SB-0160-19
November 18, 2019
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
13. Select Agree on the
Terms of Service screen.
Figure 9.
14. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 10.
15. Once the head unit begins installation, the
update will take approximately 10 minutes.
Figure 11.
NOTE
Do NOT turn OFF the engine or ACC
before the software is ready for updating.
Do NOT remove the USB flash drive until
instructed in step 18.
© 2019 Toyota Motor Sales, USA
Page 10 of 11
T-SB-0160-19
November 18, 2019
Page 11 of 11
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
16. When the “The software is ready for updating.”
screen appears, turn OFF the vehicle.
Figure 12.
17. Turn the vehicle ON to complete the software update.
18. Once the software update is completed, remove the USB flash drive.
19. Perform steps 1 – 4 to verify the software
version matches the current software version
information table below.
Figure 13.
Table 2. Software Version Information
TYPE
Audio
Navigation
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM AUDIO
CURRENT
NEW
CURRENT
NEW
CURRENT
1008
–
1013
–
1013
–
© 2019 Toyota Motor Sales, USA
1016
1031
NEW
–
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TSB/Document ID: T-SB-0160-19
Replacement Service Bulletin Number:
MFR Communication Date: 2019-11-18
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
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