NHTSA ID Number: 10169333
Manufacturer Communication Number: T-SB-0160-19
TSB/Document Date: 2019-12-16
Summary
TSB: Some 2019 model year Avalon and Avalon Hybrid
vehicles equipped with Entune? Audio Plus (version 1002) or Entune? Premium Audio (version 1002) or earlier may exhibit one or more of the following conditions: ? Incorrect GPS date and time ? Abnormal Bluetooth operation ? Abnormal Wi-Fi operation ? Microphone remains on screen after voice recognition failure ? Unable to see text with headlights on (text is same color as background)
T-SB-0160-19
November 18, 2019
Entune Audio Head Unit Software Update (Pioneer)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2019
Avalon HV
2019
Avalon
2019
C-HR
2019
Camry HV
2019
Camry
2020
Corolla HV
2019
Corolla Hatchback
2020
Corolla
2019
Sienna
ADDITIONAL INFORMATION
Introduction
Some 2019 model year Avalon and Avalon Hybrid vehicles equipped with Entune™ Audio Plus
(version 1002) or Entune™ Premium Audio (version 1002) or earlier may exhibit one or more of
the following conditions:
Incorrect GPS date and time
Abnormal Bluetooth® operation
Abnormal Wi-Fi operation
Microphone remains on screen after voice recognition failure
Unable to see text with headlights on (text is same color as background)
© 2019 Toyota Motor Sales, USA
Page 1 of 11
T-SB-0160-19
November 18, 2019
Page 2 of 11
Entune Audio Head Unit Software Update (Pioneer)
Introduction (continued)
Some 2019 – 2020 model year Toyota vehicles equipped with Entune™ Audio (version 1007),
Entune™ Audio Plus (version 1011), or Entune™ Premium Audio (version 1011) or earlier may
exhibit one or more of the following conditions:
Phone does not auto-connect on startup
Intermittent black screen
Apple CarPlay® home screen widget turns white when USB flash drive is disconnected
Abnormal phone book sorting
Unable to see DCM Status when in dark red or dark blue modes
XM no signal banner appears at all times
“Check antenna,” “ID Displaying,” or “Seeking” always displays on XM mode
Unable to switch Bluetooth® devices
Apps button inactive in the voice recognition hint screen when using Apple CarPlay®
Incorrect Spanish translations
Voice recognition is not canceled during a phone call
Low Easy Speak volume
Voice recognition “Web Search” is inoperative
Entune™ apps are inoperative and “When it is safe and legal to do so, please ensure your
Entune™ App Suite application is running and logged in on your phone” pop-up appears
Download screen appears even though nothing is being downloaded
Intermittent partially white screen
Screen intermittently locked
Text goes off the edge of the screen
Screen is black for 10 seconds after Reverse when using Apple CarPlay®
Unable to download Entune™ app
Various software enhancements
Amazon Alexa inoperative on iOS devices
© 2019 Toyota Motor Sales, USA
T-SB-0160-19
November 18, 2019
Page 3 of 11
Entune Audio Head Unit Software Update (Pioneer)
Introduction (continued)
Some 2019 – 2020 model year Toyota vehicles equipped with Entune™ Premium Audio
(Navigation version 1012) or earlier may exhibit one or more of the following conditions:
Unable to play audio source after incoming call
Software Enhancements
Intermittent Rebooting
Unable to register Bluetooth® devices from Bluetooth® Audio Mode
Unable to pair Android devices after Google apps update
Unable to access camera diagnosis system
USB audio does not resume
Intermittent Bluetooth® disconnection
Abnormal voice recognition operation
Phone call history does not update
Bluetooth® loses connection after USB connection is made
Navigation Inoperative
Microphone disconnected pop-up message
Clock not displayed on the map screen
A software update is now available to address these conditions. Follow the Software Update
Procedure in this bulletin to update the software.
Warranty Information
OP CODE
EL1813
DESCRIPTION
Software Update
TIME
0.3
MODEL YEAR
MODEL
OFP
T1
T2
2019
Avalon,
Avalon HV
86140-07180
86140-07160
86140-07130
86840-07052
87
74
© 2019 Toyota Motor Sales, USA
T-SB-0160-19
November 18, 2019
Page 4 of 11
Entune Audio Head Unit Software Update (Pioneer)
Warranty Information (continued)
OP CODE
DESCRIPTION
TIME
MODEL YEAR
MODEL
OFP
Sienna
86140-08160
Camry,
Camry HV
86140-06420
86140-33D10
86140-06410
Corolla
Hatchback
86140-12230
86140-12380
86140-12320
86140-12210
86840-42041
C-HR
86140-10040
86140-10020
86140-10010
86840-F4012
86840-42012
2019
EL1813
Software Update
0.3
2020
RAV4,
RAV4 HV
86140-42491
86140-42481
86140-42700
86140-0R330
86140-42690
86140-0R320
Corolla,
Corolla HV
86140-02A50
86140-02620
86140-02650
86140-02780
86140-12350
86140-12110
86140-12250
86840-42041
86840-0R011
T1
T2
87
74
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or
36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2019 Toyota Motor Sales, USA
T-SB-0160-19
November 18, 2019
Page 5 of 11
Entune Audio Head Unit Software Update (Pioneer)
Software Update Information
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TSB/Document ID: T-SB-0160-19
Replacement Service Bulletin Number:
MFR Communication Date: 2019-11-18
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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