installation could result in program failures or module
lockup condition.

Page 8

November, 2019

Note: Carefully read and follow the instructions below.
•

•

•

•

•

DO NOT attempt to order the calibration number
from GM Customer Care and Aftersales. The
calibration numbers required for this update
procedure are programmed into control modules
via a Multiple Diagnostic Interface (MDI) with the
calibration update. If you cannot access the
calibration, call the Techline Customer Support
Center and it will be provided.
DO NOT program a control module unless
directed to by a service procedure or a service
bulletin. If the control module is not properly
configured with the correct calibration software,
the control module will not control all the vehicle
features properly.
Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
Stable battery voltage is critical during
programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain system
voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully
charged 12V jumper or booster pack disconnected
from the AC voltage supply. DO NOT connect a
battery charger.
Turn OFF or disable systems that may put a load
on the vehicles battery such as; interior lights,
exterior lights (including daytime running lights),
HVAC, radio, etc.

•

Bulletin No.: 19-NA-100

During the programming procedure, follow the
SPS prompts for the correct ignition switch
position.
• Refer to Radio Programming and Setup for
additional information on programming.
Important: For every vehicle that needs to be updated
through USB, be sure to download the files through
TIS2WEB on a USB drive each time for each vehicle.
DO NOT use the same files downloaded from a
previous vehicle. Use a USB 3.0 drive formatted to
FAT32 with a minimum size of 4 gigabytes, however, 16
gigabytes is preferable.
Important: Before downloading the USB update files,
be sure the computer is connected to the internet
through a network cable (hardwired). DO NOT
DOWNLOAD the files wirelessly.
Important: Be sure to keep the vehicle doors closed
prior to beginning, and during, the USB programming
event.
Tip: Tripping the door latch to closed status with the
door open will allow exit of the vehicle during the
programming process. Do NOT open the latch until
programming is complete.
1. Start SPS, select Radio – USB File Transfer and
follow the on-screen instructions.

Bulletin No.: 19-NA-100

November, 2019

Page 9

5431209

Note: To avoid warranty transaction rejections, you
MUST record the warranty claim code provided on the
SPS Warranty Claim Code (WCC) screen on the job
card. Refer to callout 1 above for the location of the
WCC on the SPS screen.
2. Record SPS Warranty Claim Code on job card for
warranty transaction submission.

Page 10

November, 2019

Bulletin No.: 19-NA-100

5313331

3. Insert the USB into the vehicle while in Park. On
the radio screen, select “Settings, “Updates” or
select “Learn More” on pop up after USB insertion.
4. Confirm the part number with image below.
5. Follow on screen prompts to complete the update.
6. Once the remote vehicle update has completed,
verify the following operations:
6.1. At ignition on, verify that the radio displays the
proper brand splash animation.
• If the incorrect splash animation is shown
(e.g. Cadillac logo in a GMC vehicle)
proceed to step 6.3.
• If the correct splash animation is shown
proceed to step 6.2.

6.2. Verify audio plays and that audible warning
chimes function correctly.
• If the audio is muted or chimes are not
operating as expected proceed to step 6.3.
• If the audio and chimes are operating as
expected, no further action is required.
6.3. Determine the software version now in the
radio by selecting Home> Settings> About>
Build Number. It should be 22.8 or greater.
• If 22.8 or greater, reprogram the radio using
SPS programming. Refer to the appropriate
A11 Radio: Programming and Setup
(IOS/IOU/IOT/IOR) document in SI.
• If less than 22.8 reprogram the radio using
USB and SPS programming events. Refer
to the appropriate A11 Radio: Programming
and Setup (IOS/IOU/IOT/IOR) document
in SI.

Bulletin No.: 19-NA-100

November, 2019

Page 11

5324626

•

Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.
Troubleshooting
Important: When downloading USB update files, be
sure the computer is connected to the internet through
a network cable (hardwired). DO NOT DOWNLOAD the
files wirelessly.
Important: If having issues with the USB drives, try
using a different brand. The USB drive should be
USB 3.0.
Important: It is normal operation of the Over-the-Air
(OTA) update process for a radio to remain on for
30 seconds after ignition is turned off and retained
accessory power (RAP) has been disabled. The radio
will return to normal power down operations, i.e. off
when RAP is disabled, once the OTA update has been
installed.

Page 12

November, 2019

Bulletin No.: 19-NA-100

Scenario 1: Vehicle conditions are not ideal

5313329

If the above screen is shown, download the update
through TIS2Web and perform USB update. Upon USB
insertion while vehicle is running, the “Install Now” pop
up will be presented. Ensure the vehicle battery is
being maintained (using EL-49642 or battery
maintainer) while performing this update.

Bulletin No.: 19-NA-100

November, 2019

Page 13

Scenario 2: Consistently Paused Download

5313326

If the above screen is shown and resuming the
download repeatedly fails, a USB update will need to
be performed. Turn the vehicle on, return to the home
screen, and insert USB stick (see previous section). A
pop up should be shown to “Install Now.” Click “Install
Now”, verify the part number is correct and follow on
screen prompts.

Page 14

November, 2019

Bulletin No.: 19-NA-100

Scenario 3: Update Failed. Return to dealer screen

5313330

1. If the above screen is shown, download the update
through TIS2Web and insert USB stick into the
radio twice (USB stick is not recognized on first
insertion). A blue progress bar should come on the
screen and update will proceed. If this screen
above is shown when trying to update the radio
through USB, reformat to FAT32 on your PC, and
then try to download the update through TIS2WEB
again.
2. After selecting USB File Transfer, if you are
prompted by TIS2Web to select a software P/N,
then follow the on-screen instruction to attempt to
gather the software P/N from the A11 Radio using
GDS2 scan tool. If GDS2 indicates the radio is not
communicating, go back to TIS2Web, select A11
Radio, and select "Per Bulletin 19-NA-100 " to
complete the USB File Transfer programming
event.
3. If the screen above is shown again, contact the GM
Technical Assistance Center (TAC) for assistance.

Parts Information
No parts are required for this repair.

Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation

Description

Labor Time

9104434*

Remote Vehicle Update:
TIS2WEB/USB Download
Not Required

0.3 hr

9104377**

Radio Module
Reprogramming with
SPS/USB

0.3 hr

*A Warranty Claim Code is not required for this transaction.
**To avoid warranty transaction rejections, carefully read
and follow the instructions below:
• The SPS Warranty Claim Code must be accurately
entered in the “SPS Warranty Claim Code” field of the
transaction.
• When more than one Warranty Claim Code is generated
for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job
card. Dealers must also enter one of the codes in the
“SPS Warranty Claim Code” field of the transaction,
otherwise the transaction will reject. It is best practice to
enter the FINAL code provided by SPS.

Bulletin No.: 19-NA-100

November, 2019

Page 15

Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on
the Job Card, the code can be retrieved in the SPS
system as follows:
1. Open TIS on the computer used to program the
vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.

Version

2

Modified

Released May 30, 2019
November 04, 2019 – Updated to include certain 2018-2019 Buick Regal models,
updated the description of Conditions listed, updated the Important statement about
keeping the vehicle doors closed, added Tip statement about exiting vehicle during
programming and updated programming information.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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