November 2019
Dealer Service Instructions for:

Customer Satisfaction Notification V46
Solenoid Pack
Remedy Available
2016-2017 (VF) Ram ProMaster
NOTE: This campaign applies only to the above vehicles equipped with a 6-Speed
Automatic 62TE Transmission (sales code DG2).
IMPORTANT: Many of the vehicles within the above build period have already
been inspected or repaired and, therefore, have been excluded from this
campaign.

IMPORTANT: Some of the involved vehicles may be in dealer used vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this campaign on vehicles in
for service. Involved vehicles can be determined by using the VIP inquiry process.

Subject
The transmission solenoid coil terminals on about 33,000 of the above vehicles
were built out of specifications, resulting in excessive interference between the
solenoid and its mating connection. This interference created stress within the
terminals and an intermittent electrical connection. This condition may cause the
transmission to be limited to one gear and maximum speed of 30 - 45 mph and will
illuminate the Malfunction Indicator Lamp (MIL) on the instrument cluster and set
DTC P076A code.
 Copyright 2019, FCA US LLC, All Rights Reserved (kka)

Customer Satisfaction Notification V46 – Solenoid Pack

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Repair
The transmission solenoid pack must be replaced on all involved vehicles.

Parts Information
Part Number

Description

CCDHV461AA

Part Package

Each package contains the following components:
Quantity
1
1

Description
Module, Solenoid 62TE
I-Sheet Service

05010884AD
68218057AC

Sealant, Standard RTV
ATF+ 4 (3 Quarts Required)

Dealers should order the part package for each vehicle at the time appointments are
scheduled to assure that the part is available when the customer arrives.

Parts Return
No parts return required for this campaign.

Special Tools
The following special tool is required to perform this repair:
 NPN

wiTECH micro pod II

 NPN

Laptop Computer

 NPN

wiTECH Software

 8874A

Trans Cooler Line Disconnect

 9336A

Oil Dipstick

Customer Satisfaction Notification V46 – Solenoid Pack

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Service Procedure
1. Remove the floor mat and the battery storage access cover, disconnect and
isolate the negative battery cable terminal from the battery post (Figure 1).
BATTERY GROUND CABLE
BATTERY
STORAGE COVER

Figure 1 – Battery Storage

2. Disconnect the oil cooler
lines from transaxle
using Trans Cooler
Line Disconnect 8875A
(Figure 2).

TRANS COOLER
LINES

SHIFT CABLE

3. Position oil cooler
lines aside away from the
valve body pan.
4. Disconnect the shift
cable from the manual
lever (Figure 2).

MANUAL LEVER

Figure 2 – Trans Cooler Lines

Customer Satisfaction Notification V46 – Solenoid Pack

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Service Procedure [Continued]
5. Disconnect the fir tree
retainer from the trans
oil pan (Figure 3).

Figure 3 – Fir Tree Retainer

6. Raise and support the vehicle.
7. Disconnect the electrical
solenoid pack connector at
valve body oil pan
(Figure 4).

ELECTRICAL
CONNECTOR

Figure 4 – Solenoid Pack Connector

Customer Satisfaction Notification V46 – Solenoid Pack

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Service Procedure [Continued]
8. If equipped, remove the front lower closeout.
9. If equipped, remove the fasteners and the Front Sound Damper Cover.
10. Remove the top valve body oil pan bolts.
11. Remove the lower valve body oil pan bolts and drain transmission fluid.
12. Remove the valve body oil pan.
13. Disconnect the 4-way electrical connector at the valve body (Figure 5).
14. Remove the screw at detent arm (Figure 5).
15. Remove the detent arm (Figure 5).

SOLENOID PACK

4-WAY
ELECTRICAL
CONNECTOR

VALVE BODY TO
CASE BOLTS (21)

DETENT
SCREW

VALVE BODY

MANUAL VALVE PIN
DETENT ARM

Figure 5 – Valve Body

Customer Satisfaction Notification V46 – Solenoid Pack

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Service Procedure [Continued]
16. Remove the twenty-one valve body to case bolts (Figure 5).
17. Verify the manual lever is fully forward to keep the manual valve pin from
binding (Figure 5).
18. Pull the valve body away from the underdrive compounder assembly oil
transfer tubes and lift up on valve body to clear the manual valve pin past the
slot in the rooster comb (Figure 5).
19. Remove the clamp plate bolts and clamp plate (Figure 6).

CLAMP
PLATE

CLAMP
BOLTS

Figure 6 – Clamp Plate

20. Disconnect the electrical connectors to the pressure control solenoid and line
pressure sensors.
21. Remove the solenoid pack and discard.
22. Scrape off the RTV from the valve body oil pan and the transmission.
23. Align the NEW solenoid pack to the valve body.
24. Install the mounting bolts and the clamp plate and tighten to 6 N·m (50 in. lbs.)
(Figure 6).

Customer Satisfaction Notification V46 – Solenoid Pack

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Service Procedure [Continued]
25. Connect the electrical connectors to the pressure control solenoid and line
pressure sensors (Figure 7).

ELECTRICAL
CONNECTORS

Figure 7 – Electrical Connectors

26. Verify the manual lever is fully forward to keep the manual valve pin from
binding (Figure 5).
27. Set the manual valve pin
into the slot in the rooster
comb (Figure 5).

TRANSFER TUBES (3)
ROOSTER
COMB

28. Set the valve body into the
underdrive compounder
assembly oil transfer tubes
and press the valve body
into place (Figure 8).
NOTE: Transfer tubes
must be fully seated into
the trans case.

Figure 8 – Trans Case

Customer Satisfaction Notification V46 – Solenoid Pack

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Service Procedure [Continued]
29. Install the twenty-one valve body to case bolts and tighten to 6 N·m (50 in. lbs.)
(Figure 5).
30. Install the detent arm onto the pin at the valve body (Figure 5).
31. Install the screw at the detent arm and tighten to 6 N·m (50 in. lbs.) (Figure 5).
32. Reconnect the 4-way electrical connector at the valve body (Figure 5).
33. Apply a bead of MOPAR® ATF RTV (MS-GF41) onto the valve body pan and
install the valve body oil pan.
34. Install the valve body oil pan bolts and tighten to 12 N·m (9ft. lbs.).
35. Connect the solenoid pack connector at valve body oil pan (Figure 4).
36. If equipped, install the left side inner wheel splash shield screws.
37. If equipped, install the Front Sound Damper Cover and the fasteners.
38. Lower the vehicle.
39. Reconnect the shift cable to manual lever (Figure 2).
40. Reconnect the oil cooler lines to the trans (Figure 2).
41. Reconnect the fir tree retainer to the trans pan (Figure 3).
42. Reconnect the battery ground cable (Figure 1).
43. Install the battery storage cover and floor mat (Figure 1).
44. Verify that the vehicle is parked on a level surface.
45. Actuate the service brake, then start the engine and let it run at idle speed in
selector lever position "P".

Customer Satisfaction Notification V46 – Solenoid Pack

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Service Procedure [Continued]
46. Shift through the transmission modes several times with the vehicle stationary
and the engine idling.
47. Remove the dipstick tube cap.
48. Add approximately 3 quarts of ATF+ 4 to transmission.
WARNINIG: There is a risk of accident from vehicle moving when the
engine is running. Secure vehicle to prevent it from moving. There is a risk
of injury from contusions and burns if you insert your hands into the
engine when it is running. Do not touch hot or rotating parts. Wear
properly fitted work clothes.
49. Connect the wiTECH diagnostic tool to the vehicle.
50. Monitor the transmission oil temperature, once temperature has reached above
60 (°F) °16C, check the transmission oil level, and add as needed.
NOTE: When inserting dipstick special tool 9336A , excess insertion force
may cause the dipstick to slip past the stop on the bracket in the
transmission oil pan. An approximate distance that the dipstick should be
inserted into the fill tube is 424 mm (16.69 in.
51. Warm up the transmission, wait at least 2 minutes and check the oil level with
the engine running. Push the OIL Dipstick 9336A into transmission fill tube
until the dipstick tip contacts the oil pan and pull out again, read off oil level,
repeat if necessary.
52. The transmission Oil Dipstick 9336A has indicator marks every 10 mm.
Determine the height of the oil level on the dipstick and using the height, the
Transmission Fluid Temperature (TFT) as viewed with the scan tool, and the
Transmission Fluid Graph, determine if the transmission oil level is correct
(Figure 9).

Customer Satisfaction Notification V46 – Solenoid Pack

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Service Procedure [Continued]

Figure 9 – Transmission temperature Fluid Fill Graph

53. Add or remove oil as necessary and recheck the oil level.
54. Once the oil level is correct, install the dipstick tube cap.
55. Using wiTECH, perform the quick learn procedure.
 Select PCM.
 Select miscellaneous function tab.
 Select Quick Learn Routine.
 Follow screen prompts.
56. Check for transmission faults, clear as needed, and verify final fluid level.
57. Return the vehicle to the customer.

Customer Satisfaction Notification V46 – Solenoid Pack

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Complete Proof of Correction Form for California Residents
This campaign is subject to the State of California Registration
Renewal/Emissions Recall Enforcement Program.
Complete a Vehicle
Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply it
to vehicle owners residing in the state of California for proof that this campaign
has been performed when they renew the vehicle registration.
Process Steps to obtain the California Proof of Correction form:
a. Access the “DealerCONNECT” website.
b. Select the “Service” tab.
c. Under the “Publications” heading, select the “ePublishing” link.
d. Sign in using your Dealer Code and Password.
e. Select the “Proof of Correction form”.

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:

Replace Solenoid Pack

Labor Operation
Number

Time
Allowance

21-V4-61-82

2.6 hours

Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Customer Satisfaction Notification V46 – Solenoid Pack

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Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Solenoid Pack

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

V46

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN V46.

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2016 and 2017
Model Year (VF) RAM ProMaster] vehicles equipped with a 6-Speed Automatic
Transmission.
WHY DOES MY VEHICLE NEED REPAIRS?
The solenoid coil terminals on your vehicle were built out of specification, resulting in
excessive interference between the solenoid and it’s mating connection. This interference
may stress the terminals and create an intermittent electrical connection. This condition
may cause the transmission to be limited to one gear and maximum speed of 30 - 45 mph
and will illuminate the Malfunction Indicator Lamp (MIL) on the instrument cluster.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace the Transmission Solenoid Pack. The estimated repair time is about three hours. In
addition, your dealer will require your vehicle for proper check-in, preparation, and check-out
during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of emission recall repairs prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of
Correction Form after the Emission Recall service is performed. Be sure to save this form
since the California Department of Motor Vehicles may require that you supply it as proof that
the Emission Recall has been performed.
In order to ensure your full protection under the emissions warranty provisions, it is
recommended that you have your vehicle serviced as soon as possible. Failure to do so could
be determined as lack of proper maintenance of your vehicle.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.