November 2019
Dealer Service Instructions for:

Customer Satisfaction Notification VA5
Spray-In Bedliner

Remedy Available
2020

(JT) Jeep Gladiator

NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.

Subject
The spray-in bedliner on about 35 of the above vehicles may have inadvertently
been left off the vehicle.

 Copyright 2019, FCA US LLC, All Rights Reserved (djt)

Customer Satisfaction Notification VA5 – Spray-in Bedliner

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Repair
The vehicle will be sent to a LINE-X dealer for installation of a LINE-X Premium
spray-in bedliner. LINE-X is the only supplier of bedliner material authorized by
FCA US LLC to properly remedy the vehicles in this campaign.

Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner
in a loaner vehicle if inspection determines that installation of a spray-in bedliner is
required. The LINE-X process takes approximately 24 hours to complete.

Parts Information
No parts are required to perform this service procedure.

Parts Return
No parts return required for this campaign.

Special Tools
No special tools are required to perform this service procedure.

Customer Satisfaction Notification VA5 – Spray-in Bedliner

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Service Procedure
Dealers will sublet the installation of a LINE-X Premium spray-in bedliner to their
nearest LINE-X dealer. FCA has determined that the LINE-X Premium product
meets FCA standards for materials and spray thickness.
Note: The Premium LINE-X product is the only one approved by FCA,
regardless of other products that LINE-X offers.
The dealer will coordinate the installation date with the vehicle owner and LINE-X
dealer. The installation will take 24 hours, and alternate transportation for the
vehicle owner should be provided. If the distance to the nearest LINE-X dealer is
beyond what the FCA dealer can reasonably provide transportation for, the vehicle
may be towed.

Customer Satisfaction Notification VA5 – Spray-in Bedliner

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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. The sublet LOPs
require copies of receipts attached to the claim. Once submitted, the claims will be
manually reviewed, and authorized amounts paid.
Claims paid will be used by FCA to record Customer Satisfaction Notification
service completions and provide dealer payments.
Use the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Installation of LINE-X Premium
spray-in bedliner

23-VA-51-82

0.0 hours

Sublet Process Allowance

85-33-33-33

0.3 hours

Labor Operation
Number

Dollar
Allowance
Up to:

Sublet to LINE-X for Premium spray-in
bedliner - labor and materials

95-23-86-50

$400.00

Towing allowance

95-23-86-51

$1000.00

Sublet Operations

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Customer Satisfaction Notification VA5 – Spray-in Bedliner

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Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Customer Satisfaction Notification VA5 – Spray-in Bedliner

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Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Spray-In Bedliner

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

VA5

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN VA5.

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain 2020 Jeep
Gladiator vehicles with sales code XMF, Spray-In Bedliner on the Monroney label (window
sticker).

WHY DOES MY VEHICLE NEED REPAIRS?
The optional spray-in bedliner was omitted during production. This can cause increased
wear on bed surfaces.

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will install a spray-in bedliner. The estimated repair time is one day. In addition, your dealer
will require your vehicle for proper check-in, preparation, and check-out during your visit,
which may require more time. Your time is important to us, so we recommend that you
schedule a service appointment to minimize your inconvenience. Please bring this letter with
you to your dealership.

TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.