Warranty Information
Policies and Procedures Bulletin

Number: VWP-19-08

Subject:

Date: Dec. 2, 2019

Water Pump Limited Warranty Extension

Questions - For any questions regarding this bulletin, please contact the Warranty Helpline
at 1-866-306-8447 or warranty.helpline@vw.com

This document modifies the
Volkswagen Warranty Policies and
Procedures Manual.

Water Pump Limited Warranty Extension
For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover repair or
replacement (by an authorized Volkswagen dealer) of a failed Primary Engine Water Pump (“Water Pump”) for 10 years
or 100,000 miles, whichever occurs first, from the vehicle’s original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or
the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such
vehicle was first placed in service.

Water Pump Limited Warranty Extension is applicable for certain Volkswagen vehicles:
 2008-2014 model year GTI
 2008-2014 model year Jetta
 2009-2014 model year EOS
 2009-2014 model year CC (CCF)
 2009-2014 model year Tiguan
 2008-2010 model year Passat
 2012-2014 model year Beetle
What is Covered
The warranty extension will be subject to the terms and conditions of the original applicable New Vehicle Limited
Warranty (other than the extended time/mileage period) and will include the Water Pump and any parts and labor
necessary to effectuate a repair. It will apply to all Settlement Class Vehicles irrespective of whether the vehicle has
been repaired on or before the effective date of the settlement.
Damage resulting from improper coolant, outside influences, such as but not limited to, abuse, alteration or
modification, a collision or crash, vandalism and/or other impact is excluded and not covered under the extended
warranty. Repair or replacement under this extended warranty must be performed by an authorized Volkswagen dealer.

Coverage for Consequential Damage Directly Caused By a Water Pump Failure
The scope of the warranty extension will also cover a percentage of the cost of repair or replacement (parts and labor)
of a damaged or failed engine of a settlement class vehicle, if it has been determined that the cause is directly related
to the failure of the vehicle’s Primary Engine Water Pump within the 10 year/100,000 mile extended warranty
(whichever occurs first) period described above. The percentage of coverage will be based on the proration
percentages in the table below:

Page 1 of 3
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group
of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty Information
Time from InService Date

Less than 50,000
miles

50,001 to 60,000
miles

60,001-70,000
miles

70,001-80,000
miles

80,001 to 100,000
miles

4 years or less

100% (under
original warranty)

100% (under
original warranty)

50%

40%

25%

4-5 years

100% (under
original warranty)

100% (under
original warranty)

40%

30%

20%

5-6 years

50%

40%

35%

25%

15%

6-7 years

40%

30%

25%

20%

10%

7-8 years

30%

25%

20%

15%

10%

8-10 years

25%

20%

15%

10%

5%

Water Pump Failure Resulting in Engine Replacement
Per the Class Action Settlement, the customer is entitled to 100% coverage for the replacement of the Water Pump. In
situations when the replacement engine contains a new Water Pump, the Customer pay portion of the prorated repair
will be reduced by up to $950.00. This reduction should be claimed as Outside Labor on the 2WA claim line.
For additional details on applying this limited warranty extension, including SAGA claim examples, reference Water
Pump Class Action and Warranty Extension Dealer FAQ located on WISE > Resource Center > FAQs.

Eligibility – Documents That Must Be Provided By the Settlement Class Member
In order to obtain a repair/replacement under the extended warranty, the Settlement Class Member must provide the
dealer with either records/receipts, or a signed declaration (if they cannot obtain the records), showing that the proper
coolant was used and that the coolant was checked in accordance with whatever timing/schedule applies to their
vehicle, within a 10% variance on time/mileage.
Transferability
The warranty, as extended, is fully transferable to subsequent owners, excluding those for the purpose of commercial
resale.
Vehicle Eligibility
To determine if a vehicle is eligible for the Water Pump Limited Warranty Extension, check the VIN in Elsa > Vehicle
Data. If the Warranty Extension is applicable to the vehicle, the "Enhanced Coverage" section of the "Vehicle Data"
screen in ElsaPro will be populated with the warranty extension parameters.
The “Warranty” section of the “Vehicle Data” screen will also show Warranty Key “USQ” indicating this vehicle is
applicable for this Warranty Extension.
Vehicles with the totaled status are excluded from coverage under this Warranty Extension.
Page 2 of 3
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system,
or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Warranty Information
SAGA Claiming Procedures
Dealers must use the following Claim Type and Service Number when submitting warranty extension claims for the
Water Pump Limited Warranty Extension.
 Claim Type:
110
 Service Number:
1950
 Damage Code:
0010
 Vendor Code:
Identified on the Water Pump
 Causal Indicator:
Water Pump (quantity = 1)
Consequential damage directly caused by a Water Pump failure must be claimed separately to adjust for the varying
coverage scenarios.
 Claim Type:
2WA
 Service Number:
1950
 Damage Code:
0010
 Vendor Code:
Identified on Water Pump
 Causal Indicator:
Water Pump (Quantity = 0)
 Percentage
See Proration percentages, section Coverage for Consequential Engine Damage.
 Outside Labor
A0000000 (General Sublet) up to $950 (Applicable for certain engine replacements)
Submit all documentation for consequential engine damage claims to Doc-IT.
For additional assistance with determining customer participation, refer to the Water Pump Consequential Engine
Damage Proration Estimating Tool located in WISE > Resource Center > Claim Input Assistance > Proration Calculators.
This tool will serve to provide a repair estimate that can be shared with the customer to demonstrate their potential
repair costs for vehicles that fall under the pro-rated coverage for consequential engine damage directly caused by or
resulting from a Water Pump failure covered under the terms of the warranty extension. Estimates are only an
approximation of charges based on the anticipated details of the work to be done and could be subject to change.
For further details on applying this limited warranty extension, including SAGA claim examples, reference Water Pump
Class Action and Warranty Extension Dealer FAQ located on WISE > Resource Center > FAQs.

Document Revision Table
Publish Date
12/2/19

Reason for Update
Original Publication

Page 3 of 3
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen
Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system,
or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.