“On November 8, 2019, MMNA submitted to
the National Highway Traffic Safety
Administration (NHTSA) a Defect Information
Report regarding certain 2012-2017 i-MiEV
vehicles.
Due to the design of the brake vacuum pump,
water may penetrate the brake vacuum
pump, causing corrosion. If sufficient
corrosion occurs, the brake vacuum pump
may become inoperable. If the brake vacuum
pump becomes inoperable, this may result in
increased stopping distances, which can
increase the risk of a crash.
You will be notified again when additional
updates become available. In the event you
receive any direct customer inquiries
regarding this issue, please refer them to the
MMNA Customer Relations Hotline at (888)
648-7820. We appreciate your patience while
we make the necessary preparations to
launch this recall.“

IMPORTANT
Affected new or used inventory vehicles must be
repaired before the vehicle is sold/delivered. Dealers
must check their inventory vehicles' VINs on the
Warranty Superscreen to verify whether the vehicle
is involved in this recall campaign. It is a violation of
Federal law for a dealer to sell/deliver a new motor
vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the
notification under a sale or lease until the defect or
noncompliance is remedied.

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2019 MITSUBISHI MOTORS LAS VEGAS BOWL:
December 21, 2019
Save the date for the 2019 Mitsubishi Motors Las Vegas Bowl!
December 21, 2019
4:30 pm PST
Sam Boyd Stadium, Las Vegas, NV
Catch the televised game during primetime on ABC, featuring opponents from
the Pac-12 and Mountain West Conferences.

2018 Mitsubishi Las Vegas Bowl Sweepstakes Winner:
Below: In 2018, Andy Fidler of New Jersey was the winner of Mitsubishi's Ultimate
Vegas Tailgate Sweepstakes. He and his 3 children attended the game on an
all-expenses paid trip to watch last year's match between the Fresno State
Bulldogs and Arizona State Sun Devils.

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The Warranty Bulletin below is referenced in an article on page 1 of this Tech Talk.

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Don Robinson Mitsubishi, St Cloud, MN
This column spotlights a different high
scoring CSI dealer every quarter.
July - September, 2019
3-MONTH CSI SCORES
National
Fixed Right 1st Time
Resolution Rate
Email Capture Rate
Overall Satisfaction

96.9%
87.9%
78.8%
947

Don
Robinson

100%
100%
83.4%
995

Don Robinson's CSI
Team (L-R):
Keith Novak (Service
Manager); Amy Dethlefs
(Service Advisor);
Don Robinson (Dealer
Principal); Dylan Roth
(Master Elite Technician);
Trudy Maus (Service
Advisor); Mitch Keller
(Parts Manager)

Don Robinson Mitsubishi in St. Cloud, Minnesota has been one of the top service CSI dealers for several
years running. “Our key to success with CSI is that we treat everyone how we would like to be treated,” says
Keith Novak, Service Manager at Don Robinson Mitsubishi. Keith and his team try to greet every customer
by name when they arrive at the dealership. It’s a personal touch that really does make a difference. They
also truly value the opinion of their customers and ask each one if there was anything they could have done
better regarding their service experience.
The journey to becoming a successful Mitsubishi dealership began in 1996, by Don Robinson. A career “car
guy,” Don would buy and sell used cars in high school, eventually working at a used car lot. After years of
experience working for others, Don ventured out on his own and started Don Robinson Motors, on a small
dirt lot in North St. Cloud, with only 12 used cars for sale. After years of success, they joined the Mitsubishi
family in August 2013, and now have over 200 vehicles. In fact, “Don is an integral part of the team at Don
Robinson Mitsubishi, and you can find him in the store working along-side the other employees,” says Keith.
According to Don, “Customer satisfaction doesn't happen by accident.” With a year-to-date overall CSI
score of 994, Don knows the secret starts with treating your employees well and they will treat the
customers the same way. With employees like Service Advisors Amy Dethlefs and Trudy Maus, and Parts
manager Mitch Keller (all Triple Diamond Certified), who have been with the dealership since the doors
opened in 2013, Don Robinson Mitsubishi has built a family-type atmosphere where customers are greeted
with smiles and sometimes even hugs. Each employee takes a personal interest in making sure each guest
is satisfied.
While treating customers well is vital to their satisfaction score, so is fixing the vehicle right the first time.
Dylan Roth, Mitsubishi Master Elite Technician and ASE Master, leads a group of technicians who have a
99.1% “Fixed Right First Time” score for 2019. Everyone knows that comebacks can be a major cause of
dissatisfaction and eventually defection. Dylan takes these matters seriously and takes the time to speak
directly with customers about a condition on their vehicle.
Per Keith, “Customer satisfaction is the foundation for the values of our dealership. We strive to be a place
that our customers are proud to tell their friends, neighbors, and relatives about.” Everyone at Don
Robinson enjoys giving back to the town that helped them grow to become the successful dealership you
see today. Because of their humble beginnings and the support of the St. Cloud, MN community, Don
Robinson Mitsubishi is a true success story, homegrown and run in the same hometown that built it.

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Technical Training Schedule
December 2019 - January 2020
Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below,
contact your District Parts & Service Manager for information about Mobile Training in your area.
NORTHEAST REGION
New Jersey Technical Training Center

SOUTHEAST REGION
Atlanta Technical Training Center

CENTRAL REGION
Dallas Technical Training Center

WEST REGION
California Technical Training Center

The fourth quarter technical quiz (TQ0419) is still available and will continue through
midnight 12/31/2019. Successful completion of the technical quizzes are required for
Service Technicians who wish to obtain or maintain DiamondPro Certification.

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HOURS OF OPERATION:
Monday — Friday 6:30 am - 3:30 pm
Pacific Time
Techline is closed every other THURSDAY
9:30 - 10:30 A.M. (PST) for a staff meeting.

HOURS OF OPERATION:
Monday — Friday 7:00 am - 4:00 pm
Pacific Time
MEDIC Hotline will assist with MEDIC &
Scan Tool hardware or software issues.

Since Tech Talk 252 the following
bulletins have been released.
2019 Technical Service Bulletins, Safety Recalls, & Service Campaigns
Date Posted

Publication Number

Publication Title

Applicable Models

10/18/2019

TSB-19-00-017

Technical Specifications - 2020 Mirage G4

2020 Mirage G4

10/18/2019

TSB-19-00-018

New Model Features & Service Information
- 2020 Mirage G4

2020 Mirage G4

10/18/2019

TSB-19-34-004

Abnormal Noise From Rear Shock Absorber

2014-16 Outlander

10/18/2019

TSB-19-42A-002REV

Power Window Auto Open/Close Function
Inoperative - Revised

2019-20 Eclipse Cross, Outlander,
Outlander PHEV

10/24/2019

TSB-19-42A-008REV

Popping Noise When Opening or Closing
Tailgate - Revised

2020 Outlander Sport

10/24/2019

TSB-19-52A-004

Excessive Intermittent Movement in
Driver's Power Seat - Revised

2007-19 Outlander, 2018-19 Outlander
PHEV, 2011-19 Outlander Sport/RVR

11/6/2019

TSB-19-00-019

Technical Specifications - 2020 Mirage

2020 Mirage

11/6/2019

TSB-19-00-020

New Model Features & Service Information
- 2020 Mirage

2020 Mirage

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Since Tech Talk 252 the following
TINs/ATINs have been released.
2019 Technical Information Notices, Advance Technical Information Notices
Date Posted

Publication
Number

Publication Title

Applicable Models

10/11/2019

TIN-19-00-015

Florida Highway Safety and Motor Vehicles
Letterhead – Takata Recalls

2004-07 Lancer, 2006-09 Raider, and
2012-17 i-MiEV

10/14/2019

TIN-19-42A-001

Temporary Process Revision for 2020
Outlander Sport Tailgate Strut Popping Noise
TSB

2020 Outlander Sport

11/1/2019

TIN-19-00-016

Houston Department of Neighborhoods
Letterhead – Takata Recalls

2004-07 Lancer, 2006-09 Raider, and
2012-17 i-MiEV

11/15/2019

TIN-19-00-017

Pennsylvania Department of Transportation
Letterhead – Takata Recalls

2004-07 Lancer, 2006-09 Raider, and
2012-17 i-MiEV

11/22/2019

TIN-19-00-018

Arkansas Department of Motor Vehicles
Letterhead – Takata Recalls

2004-07 Lancer, 2006-09 Raider, and
2012-17 i-MiEV

11/22/2019

ATIN-19-SR-002-A

i-MiEV Brake Vacuum Pump Safety Recall
Campaign

2012-17 i-MiEV

2019 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

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