Volume 253 - November 2019

REMINDER: 2019 AFTERSALES DEALER
RECOGNITION PROGRAM ENDS 12/31/2019
MMNA would like to remind all dealer
aftersales personnel and technicians that the
2019 Aftersales Dealer Recognition Program
will be coming to a close at the end of the
year.

Vehicle Technical Info . . . . . . . page 1
Spotlight on CSI . . . . . . . . . . . . page 10
Training News . . . . . . . . . . . . . . page 11
Techline Information . . . . . . . . page 12

In order to receive certification for 2019, all
participating dealer personnel must schedule
and complete their required Instructor Led
Training (ILT) and Web-Based Training (WBT)
courses before December 31, 2019.

MEDIC Information . . . . . . . . . . page 12
Bulletin Review . . . . . . . . . . . . . page 12

IMPORTANT: Please note that in order for
MMNA to receive Technician ASE certification
status, technicians must access their ASE
profile and grant permission to allow MMNA
visibility of accomplishments.
For more details, refer to the “2019 Aftersales
Certification Program & Rules“ on the MDL,
under service / tech training / Dealer
Recognition Programs. Or contact your
District Parts and Service Manager.

GROUP 00 - General
Have you as a technician learned something
new while fixing a customer vehicle? Or found
a solution to a perplexing problem? If you
have, and think it would be helpful to other
technicians, MMNA would like to hear from
you! Send your tips, along with any pertinent
vehicle details, your name, job title, and dealer
name, to: [email protected] .
We may publish your advice in Tech Talk, and
give you credit for your tip! Together, we can
help each other achieve the highest customer
satisfaction by sharing our knowledge with
other technicians.

1

DTC, FREEZE FRAME, AND SUPERSCREEN
DOCUMENTATION REQUIREMENTS —
All Models and Years.
As a reminder, ALL repairs that involve an
illuminated Service Light for any vehicle
system require supporting documentation of
the DTC(s) and Freeze Frame data (if available)
from the Multi-Use Tester (MUT), as well as a
print-out of the Vehicle Information Screen
(Superscreen). Refer to Warranty Bulletin WB
2019-003 for additional details. This bulletin is
available on MDL, under: service / warranty
central / 12. Warranty Bulletins.
It is also reprinted later in this Tech Talk.

GROUP 23 - Automatic Transmission
CVT WILL NOT SHIFT OUT OF PARK, DTC
P0705, ETACS FUSE #18 (7.5A) BLOWN, SRS
LIGHT ON — 2012 & newer Outlander
Sport/RVR.
Customers may complain that they cannot
shift out of “P” (PARK), transmission warning
light is ON, selector lever indication (P, R, N, D)
is not displayed on the instrument panel
screen, and reverse camera is ON (even
though selector lever is in “P”). This condition
may be occurring intermittently or may be
present all the time. Upon diagnosis, you may
find DTC P0705 present in the TCM, and C1747
present in the FCM (for 18MY and newer
vehicles with FCM).

In other cases, you might have additionally
the SRS warning light ON due to DTC B1477 in
the SRS ECU, audio display inoperative (black
screen), ETACS fuse #18 (7.5A) blown and/or
fuse #16 blown (10A).
The above symptoms could occur on vehicles
equipped with auto-dimming (anti-dazzling)
inside rearview mirror due to a short in its
electrical connector. The auto-dimming
mirror is using the reverse signal from the CVT
to disable the dimming in the mirror when the
driver is backing up. The short circuit in the
connector might occur due to various
reasons:
1) Connector damage after windshield or
inside mirror replacement.

2) Pins are backed out due to objects hanging
on the mirror and pulling the wiring harness
3) Metal parts or strands from objects such as
necklaces, beads, etc., that are suspended on
the mirror, are getting in the connector.

2

When working on vehicles showing some of
the above symptoms, be sure to inspect the
inside mirror connector. Use the electrical
circuit diagram in the Service Manual for the
automatic anti-dazzling mirror, Group 90, for
further details.
MMNA has seen cases where multiple parts,
such as: TCM, ETACS, Inhibitor (range) switch,
and others were replaced unnecessarily.
TT-246-23-001 also talks about the selector
lever not coming out of park. However, the
root cause is a sticking shift lock solenoid,
usually due to a spilled sugary drink.

Depending on the trim level the inside mirror
connectors will vary. Some vehicles will have
a universal garage door opener integrated
into the mirror and will have the connector
shown below.

GROUP 35 - Brake AND
GROUP 42A - Body
STOPLIGHT SWITCH RELATED DTCs (C1000,
B1136, P0703) — 2011 & newer Outlander
Sport/RVR.
If you should encounter stoplight switch
related DTCs (C1000, B1136, P0703), make sure
you check the following items BEFORE
following the relevant DTC diagnostic tree in
the Service Manual.
1) Check CAN-Bus line operation.
NOTE: The CAN Bus line check is essential. It is the
first step when diagnosing all electrical
concerns.

Others will only have the auto-dimming
function and will have this connector below.

2) Check stoplight switch adjustment.
(An out of adjustment stoplight switch can
cause other concerns and DTCs.) Refer to
Group 35A, Brake Pedal inspection in the
Service
Manual.
(See
the
following
illustrations.)

3

3) Make sure the LH and RH rear combination
lamp assemblies are genuine parts and not
aftermarket. (Only Genuine Mitsubishi parts
guarantee that the LED circuitry has the
correct
specifications
and
electrical
parameters. In addition, aftermarket parts
are not covered under warranty)
The original parts are made by “Stanley” (see
following examples).

4

Some aftermarket parts are made by TYC and
Seanlty (see example below of a “TYC” part).

4) DTC C1752 will be set in the FCM module to
mark the event and not to indicate a
malfunction.
When the FCM temperature goes back in
range, the system will automatically return to
operation and DTC C1752 will remain stored in
the FCM module.
There is no need to replace the FCM module
for DTC C1752 if the system is operational
when temperature is in range**.
* Out of range FCM temperature is below -40°F
and above 212°F (see Group 35C > diagnostic
trouble code chart > C1752 in the Service Manual)
** FCM current temperature could be checked in
FCM/LDW/AHB > Data List > Item #2 (ECU
temperature)

GROUP 42A - Body
TIN-19-42A-001: TEMPORARY PROCESS
REVISION FOR 2020 OUTLANDER SPORT
TAILGATE STRUT POPPING NOISE TSB —
2020 Outlander Sport/RVR.

GROUP 35C - Active Stability Control
DTC C1752: FCM MODULE TEMPERATURE
OUT OF RANGE — 2018 & newer Outlander
Sport/RVR.

TIN-19-42A-001 was released recently and
states:

When the Forward Collision Mitigation (FCM)
module behind the windshield becomes too
hot or too cold due to weather conditions, it
might become temporarily disabled. This is
not a malfunction, but a designed
characteristic of the FCM system. When FCM
temperature is out of range*, the following
happens:
1) The system will turn off.
2) The indicator
illuminate.

shown

below

will

“Effective on your next transport or delivery
of new 2020 MY Outlander Sport vehicles, it is
no longer necessary to complete bracket
adjustment for the tailgate strut popping
noise, and/or to check for the grease pen
mark on the brackets.
All units in future shipments to dealers will
have been countermeasured at the POE or at
the manufacturing plant.
Nevertheless, when completing PDI on any
new 2020 MY Outlander Sport, listen for any
popping noise when opening or closing the
tailgate. If you encounter a vehicle that
exhibits the noise, please contact Techline at
800-446-6064.

3) The message, “CAMERA TEMPORARILY
NOT AVAILABLE” will display on the
instrument panel.

MMNA will be revising TSB-19-42A-008 in the
near future to reflect the latest information.”

5

3) Reclined front passenger seat back
interferes with the rear seat back (folded flat
position).

GROUP 52B - Supplemental Restraint
System (SRS)
SRS LIGHT ON - B1558 & B1BBC FOR
NEGATIVE WEIGHT ON FRONT PASSENGER
SEAT — 2011-18 Outlander Sport/RVR.
NOTE ON OCM DTC LOGIC: Both passenger-seat
and driver-seat related SRS DTCs are set in the
Occupant Classification Module (OCM) under the
passenger seat. Each passenger seat DTC set in
the OCM sets an additional, generic DTC in the
SRS ECU – B1558. Each driver seat DTC set in the
OCM sets two additional generic DTCs in the SRS
ECU – B1556 and B1558.

B1BBC is one of the possible DTCs that could
set in the OCM. It sets when a negative weight
is being detected on the passenger seat
sensors for 10 minutes or more. (B1BBC will
cause B1558 to set in the SRS ECU). Below are
some situations in which the passenger seat
could be pushed upwards, resulting in a
negative weight detection and B1BBC.

4) Front passenger seat back interferes with
passenger in back seat.

1) Large object is placed under the front
passenger seat and is pushing it upwards.

5) Front passenger seat back interferes with
child safety seat installed in rear seat.

2) Reclined front passenger seat back
interferes with the rear seat cushion.

6

GROUP 54 - Chassis Electrical

GROUP 60 - Recalls

DEW CONDENSATION IN HEADLIGHTS AND
TAILLIGHTS — All models and Years.

ATIN-19-SR-002-A: I-MIEV BRAKE VACUUM
PUMP SAFETY RECALL CAMPAIGN —
2012-2017 i-MiEV.

Headlights and tailights have been replaced
under warranty with reports of moisture or
fogging inside the lights. In many cases, no
abnormality was found in the returned parts.
MMNA would like to remind dealers to review
TSB-15-54-005, “Dew Condensation in
Headlights and Taillights” for a detailed
explanation of normal dew condensation in
headlights and taillights, which is a natural
occurrence. Then, a part should only be
replaced after determining there is an issue
beyond normal dew condensation.

ATIN-19-SR-002-A was released recently
and states: