David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 21, 2019

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 19B27 – Supplement #1
Certain 2019 Model Year F-Super Duty Vehicles
Uncured Power Steering Hoses

New! REASON FOR THIS SUPPLEMENT
Labor Allowances: Unique labor operations have been established for the inspection of
vehicles equipped with Vacuum Boost brakes vs. Hydro-Boost brakes.
PROGRAM TERMS
This program will be in effect through November 30, 2020. There is no mileage limit for this program.
URGENCY / EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of November 30, 2020 to encourage
dealers and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists name and address (available on December 2,
2019) to contact customers with affected vehicles. This will help minimize the number of vehicles that
may experience a power steering fluid leak.
AFFECTED VEHICLES
Vehicle

Model Year

F-Super Duty

2019

Assembly Plant

Build Dates

Kentucky Truck

February 15, 2019 through June 14, 2019

Ohio

February 15, 2019 through June 12, 2019

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, a power steering hose or hoses may not have been cured properly
during the manufacturing process. An improperly cured power steering hose may develop a fluid leak
and result in degradation or loss of the power steering assist. Vehicles with Hydro-Boost brake
systems may also experience degradation or loss of the power brake assist.
SERVICE ACTION
Dealers are to inspect the lot batch and timestamp codes printed on affected power steering hoses,
and replace if necessary. This service must be performed on all affected vehicles at no charge to the
vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of November 18, 2019. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 Copyright 2019 Ford Motor Company

ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 19B27 – Supplement #1
Certain 2019 Model Year F-Super Duty Vehicles
Uncured Power Steering Hoses
OASIS ACTIVATION
OASIS was activated on November 4, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since
November 4, 2019. Owner names and addresses will be available by December 2, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 19B27 – Supplement #1
Certain 2019 Model Year F-Super Duty Vehicles
Uncured Power Steering Hoses
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
19B27 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 19B27 – Supplement #1
Certain 2019 Model Year F-Super Duty Vehicles
Uncured Power Steering Hoses
New! LABOR ALLOWANCES
Description

Labor
Operation

Labor
Time

19B27A

0.3 Hours

19B27AA

0.4 Hours

Inspection Passes
Vacuum Boost - Inspect Power Steering Pump to Gear Hose PASS
Hydro-Boost - Inspect Power Steering Pump to Hydro-Boost and
Hydro-Boost to Gear Hoses - PASS

Vehicles with Vacuum Boost Brakes – Inspection Does Not Pass*
With 6.2L Engine – Replace Power Steering Pump to Gear Hose

19B27B

0.6 Hours

With 6.7L Engine – Replace Power Steering Pump to Gear Hose

19B27C

0.8 Hours

Vehicles with Hydro-Boost Brakes – Inspection Does Not Pass (all engines)
Replace Power Steering Pump to Hydro-Boost Hose

19B27D

1.3 Hours

Replace Hydro-Boost to Gear Hose

19B27E

1.1 Hours

Replace Both the Power Steering Pump to Hydro-Boost Hose and
19B27F
the Hydro-Boost to Gear Hose
NOTE: All labor operations include inspection time.
* There are no 6.8L vehicles with Vacuum Boost Brakes affected by this program.

1.6 Hours

 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 19B27 – Supplement #1
Certain 2019 Model Year F-Super Duty Vehicles
Uncured Power Steering Hoses
PARTS REQUIREMENTS / ORDERING INFORMATION
Less than 5% of the affected vehicle population is expected to require a power steering hose
replacement. Dealers must perform the power steering hose inspection prior to placing part orders.
To place an order submit a VIN-specific Part Order contact with a photo of the affected identification
codes located on the power steering hose, via the SSSC Web Contact Site. Open part ordering for the
part numbers listed BELOW is expected to begin by December 20, 2019.
Order
Quantity

Claim
Quantity

F-250-F-350 6.7L w/ Vacuum Boost w/ Active Steering
(AFS) – Power Steering (P/S) Pump to Gear Hose

1

1

JC3Z-3A719-B

F-250-F-350 6.7L w/ Vacuum Boost w/o AFS – P/S
Pump to Gear Hose

1

1

JC3Z-3A719-D

6.2L w/ Vacuum Boost - P/S Pump to Gear Hose

1

1

JC3Z-3A717-A

F-350-F550 6.7L w/ Hydro-Boost w/o AFS - P/S pump
to Hydro-Boost Hose

1

1

JC3Z-3A717-B

F-350-F550 6.7L w/ Hydro-Boost, w/ AFS - P/S pump to
Hydro-Boost Hose

1

1

JC3Z-3A717-C

6.2L & 6.8L w/ Hydro-Boost - P/S pump to Hydro-Boost
Hose

1

1

JC3Z-3A719-E

F-250-F-350 – Hydro-Boost to P/S Gear Hose

1

1

JC3Z-3A719-C

F-450-F-550 – Hydro-Boost to P/S Gear Hose

1

1

XT5QMC

Transmission Fluid

Part Number

Description

JC3Z-3A719-A

As Required
(if inspection does
not pass)

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II..
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2019 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 21
CUSTOMER SATISFACTION PROGRAM 19B27-S1

CERTAIN 2019 MODEL YEAR F-SUPER DUTY VEHICLES — UNCURED POWER
STEERING HOSES
OVERVIEW
In some of the affected vehicles, a power steering hose or hoses may not have been cured properly
during the manufacturing process. An improperly cured power steering hose may develop a fluid leak and
result in degradation or loss of the power steering assist. Vehicles with Hydro-Boost brake systems may
also experience degradation or loss of the power brake assist.
Dealers are to inspect the lot batch and timestamp codes printed on affected power steering hoses, and
replace if necessary. This service must be performed on all affected vehicles at no charge to the vehicle
owner.

SERVICE PROCEDURE
1. Open the hood to determine if the vehicle is equipped with vacuum boost, or Hydro-Boost brake
package. See Figure 1.

For vehicles equipped with Hydro-Boost - Proceed to Power Steering Fluid Pressure Hose
Inspection - Vehicles Equipped with Hydro-Boost, on Page 2.
For vehicles equipped with Vacuum Boost - Proceed to Power Steering Pump to Steering Gear
Pressure Hose Inspection - Vehicles Equipped with Vacuum Boost, on Page 17.
VACUUM
BOOST

HYDRO-BOOST

BRAKE MASTER
CYLINDER

BRAKE MASTER
CYLINDER

1965B

FIGURE 1

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2019

STUD FOR
MISSING NUT

ATTACHMENT III
PAGE 2 OF 21
CUSTOMER SATISFACTION PROGRAM 19B27-S1

Power Steering Fluid Pressure Hose Inspection - Vehicles Equipped with HydroBoost
1. Release the two retainer clips for the left hand (LH) fuse box and position the fuse box aside.
See Figure 2.

FRONT OF
VEHICLE

1965A

FIGURE 2
2. Remove the upper convolute from the power steering pump to Hydro-Booster and the Hydro-Booster
to steering gear pressure hoses. See Figure 3.

CONVOLUTE
TO REMOVE

CONVOLUTE
STUD FOR
BEING REMOVED
MISSING NUT
FRONT OF
VEHICLE

FIGURE 3

STUD FOR
MISSING NUT
1965C

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2019

ATTACHMENT III
PAGE 3 OF 21
CUSTOMER SATISFACTION PROGRAM 19B27-S1

NOTE: The identification code repeats approximately every 10 inches on the power steering pressure
hoses.
3. Locate and inspect the identification code on both power steering pressure hoses. See Figure 4.

APPROXIMATE
IDENTIFICATION
CODE
LOCATION

1965D

FIGURE 4
4. Position vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.
5. Remove the lower convolute on the power steering pump to Hydro-Boost pressure hose. See Figure 5.

CONVOLUTE
TO REMOVE

STUD FOR
MISSING NUT
STEERING GEAR
STUD FOR
ARM
MISSING NUT

FRONT OF
VEHICLE

FIGURE 5
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2019

STUD 1965E
FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 4 OF 21
CUSTOMER SATISFACTION PROGRAM 19B27-S1

6. Locate and inspect the identification codes on the lower rubber section of the power steering pump
to Hydro-Boost pressure hose. See Figure 6.

APPROXIMATE
IDENTIFICATION
CODE
LOCATION

FRONT OF
VEHICLE

1965F

FIGURE 6
7. Is the code with 'F' at the end 01249F and is the second code equal to or between 1315-1340?
Yes - Replace the affected hose:

- For power steering pump to Hydro-Boost pressure hose. Proceed to Power Steering

Pump to Hydro-Boost Pressure Hose Replacement, on Page 5.

- For Hydro-Boost to steering gear pressure hose. Proceed to Hydro-Boost to Steering

Gear Pressure Hose Replacement, on Page 12.
No - Reinstall the convolute and reposition the fuse box by reversing the removal procedure.
HOSES WITH IDENTIFICATION CODES 01249F
AND 1315 THROUGH 1340 IN THE LOCATIONS
INDICATED MUST BE REPLACED
01249F

EQUAL TO OR
BETWEEN
STUD FOR
1315-1340
MISSING NUT
STUD FOR