Emissions Service Action
Code: 26L7
Subject
Release Date
Affected Vehicles

Exhaust Gas Recirculation (EGR) Cooler (Parts catalog error)
November 26, 2019

Country

Model Years

Vehicle

USA
CAN

2013-2014
2013-2014

TOUAREG
TOUAREG

Vehicle
Count
71
45

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action
IMPORTANT! AEM
Not Required To
Receive This Repair

Parts Information



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at the
same time the vehicle is in the workshop for this campaign.

Due to a parts catalog error, an incorrect exhaust gas recirculation (EGR) cooler may have been
installed during a past service repair visit. Volkswagen will inspect and, if necessary, replace the
EGR cooler as a proactive measure to ensure continued emissions compliance.
Inspect and, if necessary, replace the exhaust gas recirculation (EGR) cooler.
This service action is fully independent of the approved diesel modification recall on
affected vehicles. For customer convenience, this action can be performed at the same
time as other service work, but can also be done independent of the diesel modification
(AEM). Customers do not need to receive the diesel modification (AEM) in order to receive
this repair.
Parts Control Type:

VIN to Order

Due to the small number of affected vehicles there will
not be a parts allocation.
If parts are needed to support a vehicle repair:

Criteria
01

Part Number
059-131-515-FP

•

US Dealers - use AVA

•

CAN Dealers - contact the Parts Specialists via
phone (800-767-6552), email
(VWoAPartsSpecialists@vw.com), or chat/text with
the VIN to order
Description

Cooler
All Others

Qty. per
Vehicle
1

Ordering Method
VIN to Order
Free Order

Repair Projection Tool (right click to open):
Dealers are urged to order parts only to support scheduled customer repairs.
Dealers must ensure these customer repairs are scheduled so that the correct parts are on hand
at the dealership when the customer presents their vehicle for this service.
Code Visibility
Owner Notification

On or about November 26, the campaign code will be applied to affected vehicles.
Owner notification will take place in December 2019. Owner letter examples are included in this
bulletin for your reference.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019

26L7 Page 1 of 12

Emissions Campaigns
Requirements
(CALIFORNIA ONLY)

Additional
Information

The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the Compliance
Label Ordering portal at www.vwhub.com.
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2019

26L7 Page 2 of 12

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

26L7

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark Cooler* as causal part
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.

01
Inspect Exhaust Gas Recirculation (EGR) Cooler, correct part present, no further work
required
Labor operation: 0183 01 99

20 T.U.

-ORReplace Exhaust Gas Recirculation (EGR) Cooler
Labor operation: 2643 19 99
Quantity
1.00
6.00
6.00
1.00
1.00
1.00
1.00
1.00
1.00
Up to 150.00
2.00
1.00

Part Number
059131515FP
059129717N
059129718A
059131358B
059131547P
059131547R
059131548D
059145215B
1K0253725E
G 013A8JS0
N 10124306
N 90809102

260 T.U.
Description
Cooler*
Gasket
Gasket
Gasket
Gasket
Gasket
Clamp
Gasket
Clamp
Coolant
Oval hexagon socket head bolt
Seal ring

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019

26L7 Page 3 of 12

Customer Letter Example (United States)
This notice applies to your vehicle:
Subject: Emissions Service Action 26L7 - Exhaust Gas Recirculation (EGR) Cooler

Dear Volkswagen Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we
are informing you of our decision to conduct an emissions service action on certain 2013-2014 model year
Volkswagen Touareg 3.0L TDI vehicles. Our records show that you are the owner of a vehicle affected by this action.
Please note: This service action is fully independent of the approved diesel modification recall on your
vehicle. For your convenience, this action can be performed at the same time as other service work, but
can also be done independent of the diesel modification. You do not need to receive the diesel modification
in order to receive this repair.
What is the issue?

Due to a parts catalog error, an incorrect exhaust gas recirculation (EGR) cooler may
have been installed during a past service repair visit.

What will we do?

Your authorized Volkswagen dealer will inspect and, if necessary, replace the EGR
cooler as a proactive measure to ensure continued emissions compliance.
This work will take about three hours to complete and will be performed for you free of
charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule this
service. To set up an appointment online, please visit www.vw.com/find-a-dealer.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Important information
for California Vehicle
Owners – California
Regulations

California regulations require that this campaign be completed prior to the time you
renew your vehicle registration. Therefore, please make sure that this campaign is
completed prior to the renewal of your vehicle registration, and that you furnish
proof of completion to the Department of Motor Vehicles (DMV) in the form of a copy of
the dealer’s repair order, including a signed “Proof of Correction” certificate. You obtain
this from your dealer after the campaign has been completed. Please retain the signed
“Proof of Correction Certificate” with your vehicle records. DO NOT MAIL THIS FORM
to the DMV, unless requested.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please don’t hesitate to contact Customer CARE, Monday through
Friday by phone at 800-893-5298. You are also welcome to e-mail or chat through the
“Contact Us” page http://www.vw.com/contact/.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification
Number (VIN) into the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2019

26L7 Page 4 of 12

Customer Letter Example (CANADA)
This notice applies to your vehicle:
Subject:

Emissions Service Action 26L7 - Exhaust Gas Recirculation (EGR) Cooler

Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act, 1999.
Volkswagen has determined that a defect, which relates to a prescribed emission standard, exists in certain 20132014 model year Volkswagen Touareg 3.0L TDI vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

Due to a parts catalog error, an incorrect exhaust gas recirculation (EGR) cooler may
have been installed during a past service repair visit. It is undetermined whether there
could be an impact on emissions. Volkswagen is proactively inspecting, and if required,
updating the EGR cooler in effected vehicles.

What will we do?

Your authorized Volkswagen dealer will inspect and, if necessary, replace the EGR
cooler as a proactive measure to ensure continued emissions compliance.
This work will take about three hours to complete and will be performed for you free of
charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do?

In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. On or about November
26, 2019, the necessary repair instructions and parts will be available to your authorized
Volkswagen dealer.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page
at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To