NHTSA ID Number: 10168610
Manufacturer Communication Number: 15-255-19
TSB/Document Date: 2019-12-02
Summary
"On December 14th, 2018, the first TomTom map update for Gen 3.1 Harman navigation equipped vehicles was made available. While the map update process is user-friendly, we ask that retailers assist customers with the map update procedure when requested as a courtesy, an opportunity to build retailer loyalty, enhance customer satisfaction and in keeping with the Love Promise. Retailers may also want to install this map update on any certified pre-owned or pre-owned vehicles in their inventory on their own. The site (dealer.subaru-maps.com) which is unique for retailers, is not the same as what customers will be accessing at home. If Service, Sales, and/or Parts Managers do not have a login, create an account from this page. There may be a short delay while retailer approval is pending."
ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2019 Subaru
of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE INFORMATION BULLETIN
APPLICABILITY:
2019MY Legacy and Outback w/ 8-inch Navi System NUMBER: 15-255-19
2019MY Impreza and Crosstrek w/ 8-inch Navi System
DATE: 11-08-19
2019MY Crosstrek Hybrid w/ 8-inch Navi System
2019MY Forester w/ 8-inch Navi System
2019MY WRX WRX STI w/ 7-inch Navi System
2019MY Ascent w/ 8-inch Navi System
2019MY BRZ with 7-inch Navi System
SUBJECT:
Map Data Update Procedure for Harman Gen 3.1
Navigation Equipped Head Units (H/U)
INTRODUCTION:
On December 14th, 2018, the first TomTom map update for Gen 3.1 Harman navigation equipped
vehicles was made available. While the map update process is user-friendly, we ask that retailers
assist customers with the map update procedure when requested as a courtesy, an opportunity to
build retailer loyalty, enhance customer satisfaction and in keeping with the Love Promise. Retailers
may also want to install this map update on any certified pre-owned or pre-owned vehicles in their
inventory on their own. The site (dealer.subaru-maps.com) which is unique for retailers, is not the
same as what customers will be accessing at home. If Service, Sales, and/or Parts Managers do not
have a login, create an account from this page. There may be a short delay while retailer approval is
pending.
Materials Required:
1. A PC or MAC computer / laptop
2. A valid e-mail address
3. USB 2.0 or 3.0 drive, at least 16GB in size (recommended device brands: SanDisk®, Kingston®,
Transcend® or Verbatim®)
4. TSB 15-236-18R for reference.
SERVICE PROCEDURE / INFORMATION:
CAUTION: NEVER attempt to install this software update on any 2017 or 2018 MY vehicles as they
are equipped with Gen 3.0 Navigation systems. This update is ONLY for models equipped with Gen
3.1 Navigation systems. Should an attempt be made to install any of these files into a Gen 3.0 H/U, the
USB Authentication error screen below will be displayed.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-255-19; Date: 11-08-19
Page 1 of 3
•
•
•
•
•
The USB Authentication error screen will also be displayed when attempting to install the
map data bundled with a software version older than the version already installed in the H/U.
Move the vehicle to an outside location where the engine can be safely started and kept idling
during the update process.
Never idle the vehicle in a closed space such as a garage, even if the garage door is open.
Once the vehicle is in a safe location, be sure the vehicle is in Park if CVT or Neutral if MT
and the parking brake is fully engaged.
Unplug any cables or available devices from the USB ports.
NOTE: The update process involves downloading and installing the software update so, time
duration will depend on communication and available data transfer rate. During the update
installation, H/U functionality will be restricted.
These updates are applicable to the following vehicles and Navigation equipped H/U part numbers:
•
•
•
•
•
•
•
Legacy / Outback: 86471AL67A and AL68A
Impreza / Crosstrek: 86271FL65A
Crosstrek Hybrid: 86271FL690
Forester: 86271SJ600 and SJ610
WRX: 86471VA610
Ascent: 86271XC60A and 61A
BRZ: 86271CA680
The POST-UPDATE software version ID is Rel_UE.19.22.70 for all applicable models.
Step 1: Prepare the USB with the Map Data:
a) Go to subaru-maps.com.
b) Create an account. A valid email address is required to complete this process.
c) Download and install the Map Downloader application for Mac or PC using the link provided on
subaru-maps.com.
d) Open the app and login with the newly-created account information.
e) Press the “+” button on the bottom right to add a vehicle using the customer’s VIN.
f) Click the UPDATES tab to check for any available updates. If an update is available, click
START to begin the download. NOTE: These updates might take some time to complete as the
map files are large and data transfer rates vary.
Continued...
Bulletin Number: 15-255-19; Date: 11-08-19
Page 2 of 3
g) When the download is complete, plug the USB drive into the PC. Click “START
INSTALLATION”. NOTE: All existing data on the USB will be deleted.
h) Once complete, properly EJECT / REMOVE the USB device from the PC and proceed to the
vehicle.
Step 2. H/U Map Update:
a) Follow the Service Procedure provided in TSB 15-236-18R: Step 1 and Steps 5-9 as applicable
to update the H/U.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-255-19; Date: 11-08-19
Page 3 of 3
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 15-255-19
Replacement Service Bulletin Number:
MFR Communication Date: 2019-11-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.