T-SB-0003-19

Rev1

January 4, 2019

Entune Audio Head Unit Software Update (Fujitsu Ten)
Service
Category

Audio/Visual/Telematics

Section

Navigation/Multi Info Display

Market USA

Applicability
YEAR(S)

MODEL(S)

2016 - 2017

Camry, Camry HV

2016 - 2018

Corolla, Prius C, RAV4,
RAV4 HV

ADDITIONAL INFORMATION

REVISION NOTICE
October 23, 2019 Rev1:
 The entire bulletin has been updated.
Any previous printed versions of this bulletin should be discarded.

SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0234-17.
 The Introduction and Software Update Procedure sections have been updated.
Service Bulletin No. T-SB-0234-17 is obsolete and any printed versions should be discarded.

© 2019 Toyota Motor Sales, USA

Page 1 of 16

T-SB-0003-19

Rev1

January 4, 2019

Page 2 of 16

Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction

Some 2016 model year vehicles equipped with Entune™ Audio (version UU.11.13), Entune™
Audio Plus (version EU.20.21) or Entune™ Premium Audio (CU.20.22) or older may exhibit one
or more of the following conditions:

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Bluetooth® audio information is missing from instrument cluster MID
Long street names are not indicated when using turn-by-turn directions
Abnormal navigation routing
Toyota Park Assist Settings button displays in the Settings menu
System is unable to call phone numbers with “-” present in the number
System is unable to send SMS via the Quick Message feature
Abnormal Bluetooth® audio playback when inserting and removing the iPhone® USB
cable from the USB port
System is unable to play audio from iPhone® connected via USB when two phones are
connected via Bluetooth® at the same time
Browse button operates intermittently in Bluetooth® Audio
Screen flickers when switching between day and night modes
Abnormal Pandora Internet Radio operation when switching between two iPhones
Unit reboots intermittently
Diagnostic Trouble Code (DTC) U1110 or B15E6 is present
Diagnostic screen displays intermittently
Weather Map is inoperative
“Unable to connect to server” displays when using voice recognition and searching
for “IHOP”
Panoramic view monitor operates abnormally

© 2019 Toyota Motor Sales, USA

T-SB-0003-19

Rev1

January 4, 2019

Page 3 of 16

Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)

Some 2016 – 2017 model year vehicles equipped with Entune™ Audio (version UU.10.48),
Entune™ Audio Plus (version EU.10.68 or EU.20.25 or EU.20.28) or Entune™ Premium Audio
(CU.10.71 or CU.10.72 or CU.20.05 or CU.20.08) may exhibit one or more of the
following conditions:


Inoperative swiping feature on Apps or Setup screens



Meijer department store is intermittently pronounced “Mee-jer”



Number of transferred contacts does not update



Slacker Radio skips two songs when using steering wheel controls



Starting Pandora Internet Radio via Voice Recognition is intermittently inoperative



FM mode displays the incorrect number of available stations intermittently



Voice Recognition does not start intermittently



Audio intermittently displays on the Home screen



Rumbling sound when no audio is playing



Intermittent “Message list could not be loaded” displays when retrieving messages



Audio information does not match between the head unit and the instrument cluster



Instrument cluster has incorrect display of XM channels



Panoramic camera view is intermittently inoperative



Scout voice guidance has rear speakers muted



USB audio playback resets after key cycle

Some 2016 – 2017 model year vehicles equipped with Entune™ Audio (version UU.11.16),
Entune™ Audio Plus (version EU.20.25) or Entune™ Premium Audio (CU.20.26) or older may
exhibit one or more of the following conditions:

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System is unable to adjust volume during voice navigation operation
“Low Fuel Level” pop-up does not display on the navigation screen
Abnormal POI operation
Freezing on the fuel consumption screen
Phone book fails to completely load
Phone widget shows phone number instead of phone book name
Toyota Entune™ App Suite will not download
Incorrect navigation location displays on traffic map



Incoming call screen information is incorrect


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Bluetooth® connection takes too long
Abnormal Bluetooth® operation switching between phones
Diagnostic Trouble Code (DTC) U0293 set
When switching from Bluetooth® audio to Entune™ audio, no sound is output
XM presets cannot be set
© 2019 Toyota Motor Sales, USA

T-SB-0003-19

Rev1

January 4, 2019

Page 4 of 16

Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)

Some 2016 – 2017 model year vehicles equipped with Entune™ Audio (version UU.11.19),
Entune™ Audio Plus (version EU.22.06), Entune™ Premium Audio (CU.22.06) or older may
exhibit one or more of the following conditions:

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Unable to change the time intermittently
Unit reboots intermittently
Backup camera stays on too long
Unable to browse contacts while driving
Unable to use the dial pad while driving
Unable to switch Bluetooth® devices while driving
Incorrect items selected when inputting addresses for navigation
Spotify song information does not display
Reduce the number of prompts when using voice recognition

Some 2016 – 2018 model year vehicles equipped with Entune™ Audio (version UU.11.27),
Entune™ Audio Plus (version EU.22.15), Entune™ Premium Audio (CU.22.15) or older may
exhibit one or more of the following conditions:
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Unable to select HD radio using voice recognition
Unable to browse music using voice recognition
Unable to select FM genre using voice recognition
Unable to delete destination using voice recognition
Voice prompt interrupt is defaulted to off
Abnormal Bluetooth® pop-up messages
Intermittent Bluetooth® disconnection
Unable to set XM channel 000 as a preset
Intermittent freeze condition
Abnormal Bluetooth® volume operation
Unable to stop voice training
Contact image missing or partially displayed with iOS 11.3.x or later

© 2019 Toyota Motor Sales, USA

T-SB-0003-19

Rev1

January 4, 2019

Page 5 of 16

Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)

Some 2016 – 2018 model year Toyota vehicles equipped with Entune Audio Plus (version
EU.22.39 or EU.32.39) or Entune Premium Audio (version CU.22.39 or CU.22.39) may exhibit
one or more of the following conditions:


Intermittent radio rebooting



Speed limit is not displayed



Abnormal route guidance



Navigation makes detour around destination



Unable to read the part number of the XM tuner



Song title and artist are not displayed when using a foreign language



Clock does not update when GPS signal is lost

Updated software is now available to address these conditions, improve hands-free sound
quality, and enhance other visual and usability features. Follow the Software Update Procedure in
this bulletin to install the latest software version.

© 2019 Toyota Motor Sales, USA

T-SB-0003-19

Rev1

January 4, 2019

Page 6 of 16

Entune Audio Head Unit Software Update (Fujitsu Ten)
Warranty Information
OP CODE

EL9053

DESCRIPTION

TIME

Software Update

MODEL

OFP

Camry, Camry HV

86804-06180
86804-06190
86140-06660
86140-06670

Corolla

86140-02460
86140-02470
86804-02070
86140-02520
86140-02540
86804-02100

RAV4, RAV4 HV

86804-0R030
86804-0R040
86140-0R170
86140-42110
86140-0R180
86804-42100
86804-42110
86140-42460

Prius C

86140-52330
86140-52270
86140-52260
86804-52040
86804-52050

0.3

APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.

© 2019 Toyota Motor Sales, USA

T1

T2

73

74

T-SB-0003-19

Rev1

January 4, 2019

Page 7 of 16

Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Information
HEAD UNIT

APPLICABLE FILE ON THE USB DRIVE

Entune™ Audio

15TBDANA-CA01_1134.kwi

Entune™ Audio Plus

15TDDANA-CA01_2246.kwi
15TDDANA-CA02_3246.kwi

Entune™ Premium Audio

15TDANNA-CA01_2244.kwi
15TDANNA-CA02_3244.kwi

MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip folder and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions

© 2019 Toyota Motor Sales, USA

T-SB-0003-19

Rev1

January 4, 2019

Page 8 of 16

Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure

1. Confirm the audio system type by checking the panel ID printed above the top right or
bottom right of the display.
Figure 1.

2

1

4

3

1

Corolla

3

Camry, Camry HV

2

RAV4, RAV4 HV

4

Prius C

MODEL

YEAR

Camry,
Camry HV
2016
Corolla

RAV4,
RAV4 HV

2017

Prius C
Corolla

2017 – 2018

ENTUNE™ AUDIO

ENTUNE™ AUDIO PLUS

ENTUNE™ PREMIUM

100614

N/A

100612
100613

100571

100570
100880

100573
100581

100574
100582

100878
100879

100569
100575
100576
100583
100584
100868
100869
100870
100871

100629

N/A

100628
100872