Jason Guidi
Director - Regulatory & Compliance

March 13, 2017
Subject: Recall R89714
TO: All U.S. and Canadian Volvo Retailers

VEHICLES in RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible
for a recall. Retailers are advised to check all vehicle inventory for recall eligibility
and repair immediately. Once the repair is complete, the vehicle may be delivered.
Due to a manufacturing error in the surface treatment process, the bolts that were used to
assemble the inflatable curtain (IC) airbag may not meet specifications. This could result in
one or more of the bolts breaking within 48 hours of installation, which in the event of a
crash warranting deployment of the IC airbag, could increase the risk of injury to vehicle
occupants.
The correction action is for Volvo retailers to replace all of the inflatable curtain bolts.
A total of 10,476 U.S. and 1,209 Canadian vehicles are eligible for this recall.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message "Recall R89714 Inflatable
Curtain Bolts” will appear for eligible vehicles.
• All cars not yet delivered to end customers must be corrected prior to delivery.
• There have been no reports of incidents related to this issue.

Volvo Car USA LLC
1 Volvo Drive
Rockleigh, NJ 07647
Telephone +1-201-768-7300
volvocars.us

1(2)

OWNER NOTIFICATION
Owner notification letters will be mailed in April. Owners of eligible retailed vehicles that are
requesting this recall to be performed should be accommodated.
PORT VEHICLES
First check vehicle eligibility in Vehicle Inquiry. Completed vehicles repaired at the ports will
have a red dot on the inside of the fuel door. These vehicles will be marked as complete but
this process will take a few days after the port repair, and may show as incomplete in Vehicle
Inquiry during this time.
PARTS and TOOL INFORMATION / PARTS RETURN
No parts are required to be returned for this recall.
Please refer to Parts Bulletin 88-R89714 and Special Tool Bulletin 220.
CLAIM SUBMISSION
Please refer to the claim submission information in the attached Quality Bulletin.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of
miles/kilometers or vehicle age. All work performed under this recall is free of charge to the
owner.
As the safety of our customers is our upmost priority, we are taking full responsibility to
ensure the highest quality and safety standards for our cars.
If you have questions about this recall or any other field service action, please contact me or
any member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,

Jason Guidi

Director - Regulatory & Compliance
201-768-7300
[email protected]

2(2)

VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Recall R89714: Inflatable Curtain Retainer Bolts
Model Year 2017 XC90, S90, V90CC, V90
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

R89714

Warranty

United States and Canada

REFERENCE BULLETINS:

TJ 32467
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

ISSUE DATE:

STATUS DATE:

2017-03-15

2017-03-15

WARRANTY
ADMINISTRATOR

Page 1 of 3
“Right first time in Time”

BULLETIN REFERENCE: TJ 32467
A.
B.
C.
D.
E.
F.
G.
H.
I.

RECALL R89714 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE

A.

RECALL R89714 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided
to launch Recall R89714 on certain model year 2017 XC90, S90, V90CC and V90 vehicles.
Due to a manufacturing error in the surface treatment process, the bolts that were used to assemble
the inflatable curtain (IC) airbag may not meet specifications. This could result in one or more of the
bolts breaking within 48 hours of installation, which in the event of a crash warranting deployment
of the IC airbag, could increase the risk of injury to vehicle occupants.
The correction action is for Volvo retailers to replace all of the inflatable curtain bolts.
A total of 10,476 U.S. and 1,209 Canadian vehicles are eligible for this recall.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2017 VOLVO CAR USA, LLC

Quality Bulletin R89714
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message “Recall R89714 Inflatable Curtain
Bolts” will appear for eligible vehicles or check eligibility in TIE.
All vehicles should be checked for any incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.
C.

PARTS AND TOOL INFORMATION / PARTS RETURN
Please refer to Parts Bulletin 88-R89714 and Special Tool Bulletin 220.
PORT VEHICLES
First check vehicle eligibility in Vehicle Inquiry. Completed vehicles repaired at the ports will have
a red dot on the inside of the fuel door. These vehicles will be marked as complete but this process
will take a few days after the port repair, and may show as incomplete in Vehicle Inquiry during
this time.
PARTS RETURN
No parts are required to be returned for this recall.

D.

OWNER NOTIFICATION
Owner notification letters will be mailed in April. Owners of eligible retailed vehicles that are
requesting this recall to be performed should be accommodated.

E.

VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.
Retailers are advised to check all vehicle inventory for recall eligibility and repair immediately.
Once the repair is complete, the vehicle may be sold or leased.

F.

RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the
vehicle.

G.

CAMPAIGN REIMBURSEMENT PROCEDURES
Recall R89714 claims should be submitted using the LONG FORM application only.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 3 – Master Tech.

Page 2 of 3

2017-03-15

Quality Bulletin R89714
I.

RETAILER ALLOWANCE (LONG FORM APPLICATION)
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:

Operation Number
97184

R89714
02
XW
97184
30622999
Repair Description
Inflatable Curtain Bolts XC90
S90
V90CC, V90

Use this Operation for qty 1-9 Bolts
Operation Number
Repair Description
97187
Drill Out Inflatable Curtain Bolts

Qty
1
1
1

Labor Time
3.1
2.4
3.1

Qty
1-9

Labor Time
0.2 each bolt

Add this Operation to op# 97187 for repairing maximum qty 10-18 Bolts
Operation Number
Repair Description
Qty
97191
Drill Out Inflatable Curtain Bolts
10-18

Labor Time
0.2 each bolt

Add this Operation to op# 97187 & 97191 for repairing maximum qty 19-26 Bolts
Operation Number
Repair Description
Qty
97192
Drill Out Inflatable Curtain Bolts
19-26

Labor Time
0.2 each bolt

QW90 maximum quantity for labor operations is up to 9. If it is necessary to drill out more than 9, add
labor operation 97191 to 97187. If it is necessary to drill out more than 18 bolts, add labor operation
97192 to 97187 and 97191.

2017-03-15

Page 3 of 3

VOLVO CAR

SERVICE AND PARTS BUSINESS

Technical Journal
TITLE:

Recall R89714: Inflatable Curtain Retainer Bolts
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 32467.1.5

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

STATUS DATE:

3 US 7510 Volvo Car USA

2017-03-27

2017-03-27

FUNC GROUP:

FUNC DESC:

8800

Interior equipment

Page 1 of 3

“Right first time in Time”
Attachment
File Name
R89714 Drilling out broken bolts.pdf