BULLETIN NUMBER:
IB19-R-002

IMPORTANT SERVICE
INFORMATION FOR:
 SERVICE MANAGER
 SERVICE ADVISOR
 TECHNICIAN
 PARTS DEPARTMENT
 WARRANTY PERSONNEL

ISSUE DATE:
AUGUST 2019
GROUP:
ACCESSORIES

MOBILEYE EXCHANGE PROGRAM AND TROUBLESHOOTING
AFFECTED VEHICLES


All Isuzu vehicles equipped with RPO I4V Mobileye
INFORMATION

This bulletin outlines the procedures for using the Mobileye Exchange Program. This
program must be used for any Mobileye repaired under warranty. This program may also
be used for Mobileye repairs that are not (or no longer) under warranty. Contact Mobileye
directly for out of warranty pricing and payment information.
Limited Warranty Coverage Terms & Claim Submission
Coverage on the Mobileye option is 12 Months/Unlimited Mileage from the date on which
the vehicle was first delivered (retail) or put in use.
When seeking warranty reimbursement, be sure to follow the instructions for
troubleshooting and receiving replacement parts through the exchange program. All
replacement parts must be requested using the procedure provided in this bulletin.
Mobileye System Troubleshooting
Please follow the procedures outlined in the applicable Isuzu Truck Service Workshop
Manual (WSM). Refer to the Mobileye subsection of the Body, Cab, and Accessories
section in the WSM for further information.
Exchange Procedure
1. When a customer contacts the dealership concerning a Mobileye problem or issue,
the dealer must first use standard troubleshooting procedures outlined in the WSM.
2. If a Mobileye component appears to be faulty, the dealer must contact the Mobileye
Technical Support Line as follows:


M – F, 10:00am to 6:00 pm eastern standard time, use phone number
877-867-4900, Ext: 3.



Afterhours send an email to [email protected]. This will
expedite the response.

When contacting Mobileye Technical Support please have the following
information available:


The Dealer name, address, and Dealer Code



The R.O. Number



The Vehicle Identification Number (VIN)



The vehicle delivery date



The vehicle mileage



The customer name and address



The Mobileye serial number



A description of the failure (what is the error code)



Whether the blue light is on

3. When a faulty component is found, a Return of Materials Authorization (RMA) will
be issued by Mobileye before shipping to Precision Fleet Support.
NOTE: Do not return old unit until a Return of Materials Authorization (RMA) is
issued.
The dealer must make arrangements with the customer to return the vehicle for
replacement of the faulty unit when the replacement unit has been received.
4. After the replacement component is received from Mobileye, notify the customer
to schedule installation of the exchange unit. A return label and claim invoice will
arrive with the replacement component.
5. After installation of the exchange unit, pack the faulty unit in the same manner as
the exchanged unit was received. Enclose a copy of the claim invoice with the
faulty unit.
INCORRECT and/or DAMAGED components received by Mobileye will be
RETURNED to the dealer and a chargeback will be issued. The following
conditions are NOT WARRANTABLE:


Liquid spill



Attempted theft



Modifications



Tampered units

6. Using the return label provided addressed as set forth below, return the faulty unit
as outlined on the claim invoice.
Precision Fleet Support for Warranty and Replacement
1734 Kingsley Ave Unit #7,
Orange Park, FL, 32073
PHONE No. 877-867-4900 ext. 3

If additional assistance is needed contact:
Returns at Precision Fleet Supply at 877-867-4900 ext. 3.
WARRANTY INFORMATION
Consult the Isuzu Labor time guide for warranty labor operation codes and labor time
allowances.