NHTSA ID Number: 10167205
Manufacturer Communication Number: IK0800444
TSB/Document Date: 2019-11-05
Summary
Driver Information Display (VIS/DID) screen fails to boot up.
IK0800444 - Driver Information Display won't boot up
Page 1 of 4
Countries:
AUSTRALIA, BAHAMAS, BOLIVIA, BRAZIL, BELIZE, CANADA,
CHILE, TAIWAN, COLOMBIA, COSTA RICA, DOMINICAN
REPUBLIC, ECUADOR, EL SALVADOR, TRINIDAD AND
Document
TOBAGO, UNITED STATES, URUGUAY, VENEZUELA,
IK0800444
MEXICO, ARUBA, NICARAGUA, PERU, PUERTO RICO,
ID:
Curaçao, GUAM, GUATEMALA, GUYANA, HAITI, HONDURAS,
JAMAICA, KOREA, SOUTH KOREA, NEW ZEALAND,
PANAMA, SOUTH AFRICA
Availability: ISIS, FleetISIS, IsSIR
Revision: 5
Major
System:
ELECTRICAL SYSTEM
Created:
8/14/2013
Current
Language:
English
Last
Modified:
10/17/2019
Author:
Charles
Schroeder
Other
NONE
Languages:
Viewed:
1358
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Title : Driver Information Display won't boot up
Applies To : ProStar, LoneStar, LT, RH, HX
Change Log
Please refer to the change log text box below for recent changes to this article:
10/17/2019 ‐ Added note under Service Parts Information.
06/18/2018 ‐ Added HX to the "Applies To:" model list.
05/21/2018 ‐ Udpated service parts and repair procedures to include replacing the SD card. Added graphic for location in vehicle.
10/21/2016 ‐ Updated formatting. Added section for updating firmware on 6108650C4 / 6108655C4 VIS modules.
06/24/2015 ‐ Updated author for feedback purposes.
Description
The customer will report the Driver Information Display (VIS/DID) screen fails to boot up. It might show the international
logo and appear to be in a
boot up loop. A corrupt SD card will cause this issue. This article will outline how to identify the correct replacement SD Card as well as the
procedure for replacing the SD Card.
Figure 1 ‐ VIS Location
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IK0800444 - Driver Information Display won't boot up
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1. Driver Information Display
Symptom(s)
Customer Observations or Concerns:
• VIS screen fails to boot up
• VIS screen stuck on International logo
Feature Codes
• 0016HLN, ELECT VEHICLE MONITOR IN WING PANEL
• 0016HLP, ELECT VEHICLE MONITOR/WING PANEL/WI‐FI
Service Parts Information
Kit Description
Part Number
Quantity
Required
Instrument, Display Module, Base
6108650C6
As Needed
SD Card
2519453C1
1
Instrument, Module, Premium
6108655C6
As Needed
SD Card
2519454C1
1
Notes
T8510
T8520
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IK0800444 - Driver Information Display won't boot up
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The repalcement SD cards should only be used for the part numbers listed above. Other systems use a different SD card. This article does not
apply to other systems or part numbers.
Diagnostic Step(s)
Step Action
Monitor the VIS at first key on.
Yes: Check the VIS model or part number to
determine if it is a Premium or Base display. Replace
the SD Card as outlined in Repair Steps
Does the VIS have a problem booting the main
screen?
No: Verify customer complaint
DIAGNOSTIC:
#1
Decision
Repair Step(s)
1. Remove the VIS from the wing panel.
2. Flip over the T8500 system and locate the micro SD card. The access hole is on the bottom center of the system. See Figure 2.
Figure 2 ‐ Removing the SD Card
3. Using fine point tweezers, press on the micro SD card until an audible “click” is heard, then release. The card should come out of the socket
slightly.
4. Grab the micro SD card with the tweezers and pull out. See Figure 3.
Figure 3 ‐ SD Card Removal
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IK0800444 - Driver Information Display won't boot up
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5. Note the orientation of the micro SD card when removed.
6. Take the new SD card, and push the card into the socket until the audible “click” is heard. This will lock the card into the socket.
Do not to drop the micro SD card into the unit.
Warranty Information
Warranty Claim Coding:
Refer to the Warranty Coding Manual for Group and Noun Codes.
Standard Repair Time(s):
Refer to the SRT Manual for Repair Times
Other Resources
Master Service Information Site
Feedback Information
Hide Details
Viewed:
1357
Helpful:
17
Not Helpful: 0
Staff
ID
Client
ID
DY61906
Comments
You received the following feedback From: dy61906 - Travis Horning Email Address: [email protected] Job Classification: SE008, Service Technician Dealer:
PILUSO'S SERVICE, INC. Feedback: Have encountered the same fault on MV with the T8510 "base" unit. Same replacement part and unit was repaired. May want to
adjust applicability.
Created
Date
10/17/2019
5:41:17 PM
Copyright © 2019 Navistar, Inc.
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11/1/2019
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TSB/Document ID: IK0800444
Replacement Service Bulletin Number:
MFR Communication Date: 2019-10-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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