NHTSA ID Number: 10166453
Manufacturer Communication Number: JTB00514NAS5
TSB/Document Date: 2019-10-21
Summary
The digital disc player will not eject, occasionally skips tracks, cycles quickly through tracks and 'locks up.' On-screen commands may also fail to operate, an ignition cycle usually temporarily resolves the problem.
9/9/2019
JTB00514NAS5
TECHNICAL BULLETIN
09 SEP 2019
© Jaguar
Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not
be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition
described affects your vehicle. Contact an authorized Jaguar service facility to determine
whether this bulletin applies to a specific vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
This bulletin supersedes TSB JTB00514NAS4/2018 dated 23 MAY 2018, which should either
be destroyed or clearly marked to show it is no longer valid (e.g. with a line across the page).
Only refer to the electronic version of this Technical Bulletin in TOPIx.
Changes are highlighted in blue
SECTION:
415-00
SUBJECT/CONCERN:
Disc Does Not Eject From The Digital Disc Player
AFFECTED VEHICLE RANGE:
MODEL:
MODEL
YEAR:
VIN:
ASSEMBLY
PLANT:
APPLICABILITY:
1/34
9/9/2019
MODEL
YEAR:
MODEL:
VIN:
ASSEMBLY
PLANT:
APPLICABILITY:
XE
(X760)
2017
942528979442
Solihull
Vehicles With: InControl Touch
Pro
XE
(X760)
2017
P10168-P11737
Castle Bromwich
Vehicles With: InControl Touch
Pro
XF
(X260)
2016-2017
Y00461Y49979
Castle Bromwich
Vehicles With: InControl Touch
Pro
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
NOTE:
Only continue with this technical bulletin if the customer concern is still present after
the Infotainment Master Controller (IMC) software has been updated to the latest
level.
SITUATION:
The digital disc player will not eject, occasionally skips tracks, cycles quickly through tracks
and 'locks up.' On-screen commands may also fail to operate, an ignition cycle usually
temporarily resolves the problem.
CAUSE:
Incorrect specification Universal Serial Bus (USB) cables, from both the USB HUB and IMC,
were used causing issues with the digital disc player functionality.
ACTION:
Follow the instructions below.
PARTS:
2/34
9/9/2019
NOTES:
*An allowance an allowance ($2.50 USD [or local equivalency]) has been provided
to cover the cost of the cable ties. Claim using Sundry Code ‘ZZZ001'.
**An allowance ($3.75 USD [or local equivalency]) has been provided to cover the
cost of the felt anti-rattle wiring harness tape. Claim using Sundry Code ‘ZZZ999'.
PART NUMBER
DESCRIPTION
QUANTITY
T2H32167
Front USB link lead - 505 mm
1
T4A16370
Rear link lead - IMC to digital disc player - XE
1
T2H31014
Rear link lead - IMC to digital disc player - XF
1
ZZZ001
*Cable ties - 150mm
1
ZZZ999
**Felt anti-rattle tape
1
WARRANTY:
NOTES:
Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain
the latest repair time.
The JLR claims submission system requires the use of causal part numbers. Labor
only claims must show the causal part number with a quantity of zero.
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
USB Front link lead - Renew (with disc drive
already removed)
86.51.39
0.1
42
C2D35999
IMC - USB cable - Renew
86.94.97
1.5
42
C2D35999
DESCRIPTION
NOTE:
Normal Warranty procedures apply.
SERVICE INSTRUCTION:
3/34
9/9/2019
NOTES:
Only continue with this technical bulletin if the customer concern is still present
after the IMC software has been updated to the latest level.
This procedure contains some variation in the illustrations depending on the
vehicle specification, but the essential information is always correct.
This procedure contains illustrations showing certain components removed to
provide extra clarity.
1.
Remove the front row left seat (see TOPIx Workshop Manual section: 501-10 Seating - Removal and Installation - Front Seat).
2.
Disconnect the start up battery ground cable (see TOPIx Workshop Manual section:
414-01 Battery, Mounting and Cables, General Procedures).
NOTE:
Integrated Control Panel (ICP) may also be referred to as the audio and climate
control assembly.
3.
Remove the ICP (see TOPIx Workshop Manual section: 415-01 Information and
Entertainment System - Removal and Installation - Audio and Climate Control
Assembly).
Vehicles with auxiliary climate control
4/34
9/9/2019
4.
Remove the trim surround panel from the rear of the center console.
5.
Remove the fixings from the rear seat climate control module and release from the
mounting clips.
5/34
9/9/2019
6.
Disconnect the wiring harness from the rear seat climate control module.
Vehicles without auxiliary climate control
7.
Remove the assembly as shown.
All vehicles
6/34
9/9/2019
8.
NOTE:
Right side is shown, left side is similar.
Remove the left side floor console side trim.
9.
Disconnect the seatbelt.
7/34
9/9/2019
10.
CAUTION:
Do not use tools during this operation, removal of the components must be
performed by hand.
NOTE:
The type of retaining clip may vary between model variant.
Release the 4 rear seat cushion retaining clips.
11.
Remove the rear seat cushion.
8/34
9/9/2019
12.
NOTE:
Long wheelbase treadplate shown, Standard wheelbase treadplate similar.
Remove the rear left treadplate.
13.
Reposition the rear left door aperture seal to allow the seat bolster to be removed.
9/34
9/9/2019
14.
Remove the rear left seat bolster.
All Vehicles
15.
Fold the rear seat backrest forward.
10/34
9/9/2019
16.
Release the highlighted section of the luggage compartment lid aperture seal.
17.
NOTE:
Where equipped.
Remove the tool kit.
11/34
9/9/2019
18.
Remove the lower scuff plate from the luggage compartment lid aperture.
19.
NOTE:
If equipped.
Remove the Diesel Exhaust Fluid (DEF) filler surround.
12/34
9/9/2019
20.
Remove the loadspace compartment left side trim panel to allow access to the IMC.
21.
Remove the digital disc player and withdraw the unit to view the wiring harness
connections.
13/34
9/9/2019
22.
NOTE:
The electrical connectors in this illustration are shown in the original colors
to provide clarity.
Visually inspect the wiring harness 'A'.
If the wiring harness is routed as shown, do not replace the harness.
Disconnect connector 'B' and continue to step 33.
If the wiring harness is not routed as shown, continue to step 23.
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: JTB00514NAS5
Replacement Service Bulletin Number:
MFR Communication Date: 2019-09-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.