NHTSA ID Number: 10166393
Manufacturer Communication Number: B651919
TSB/Document Date: 2019-10-21
Summary
SERVICE ACTION: SOFTWARE QUALITY UPDATE: BMW is offering a one-time X5 and X7 vehicle software update. This software update includes the new voice-activated BMW Intelligent Personal Assistant.
10/1/2019
65 19 19_SERVICE ACTION: SOFTWARE QUALITY UPDATE
SIB 65 19 19
SERVICE ACTION: SOFTWARE QUALITY UPDATE
2019-09-11
Please perform the procedure outlined in this Service Information on all affected vehicles before customer
delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure
the next time the vehicle is in the shop.
MODEL
E-Series
G05
G07
Model Description
(X5 Sports Activity Vehicle)
(X7 Sports Activity Vehicle)
Production Date
Up to July 30, 2019
Up to July 30, 2019
AFFECTED VEHICLES
Vehicles which require this Service Action to be completed will show it as “Open” when checked either in
AIR, the "Service Menu" of DCSnet (Center Communication System) or with the Key Reader.
SITUATION
BMW is offering a one-time X5 and X7 vehicle software update.
This software update includes the new voice-activated BMW Intelligent Personal Assistant which:
Allows the occupants to ask their BMW a question or give it a command
Activates Customizable Experience Modes that can adjust the ambient lighting, seat heating and
sunroof shades
This software update will also make your drive more enjoyable by:
Improving the stability of Bluetooth and Apple CarPlay™ connectivity
Enhancing your navigation experience with YELP ratings, business opening hours and phone
numbers, and integrating premium fuel prices directly in the search results
Introducing ParkMobile in-vehicle app which allows you to find, reserve and pay for parking at
thousands of locations across the country right from the center display unit of your vehicle
Customers will be notified of the software update via email, so look for them to come to your center for this
new software.
CORRECTION
Program the vehicle to I-Level S18A-19-07-553 (ISTA 4.19.21 released September 11, 2019)
PROCEDURE
1. Check the I-Level of the vehicle using AIR or the Key Reader. Is the I-Level S18A-19-07-553 or
higher?
YES: No further action is needed
NO: Proceed to next step
2. Program the vehicle with ISTA 4.19.21 or higher to I-Level S18A-19-07-553 or higher.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10) when performing
programming.
WARRANTY INFORMATION
Copyright ©2019 BMW of North America, Inc.
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10/1/2019
65 19 19_SERVICE ACTION: SOFTWARE QUALITY UPDATE
Reimbursement, one-time, for this Quality Measures Action will be via normal claim entry utilizing the
following information:
Defect Code:
0065170300
G05 G07 Program control units (quality measures)
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop:
Work Pkg Labor Operation
Description (Plus work)
Labor Allowance
#1
00 67 973
Programming and encoding the vehicle control units
to the I-Level of S18A-19-07-553 or higher (includes
connecting an approved battery charger/power
supply and performing a vehicle test)
Refer to AIR
00 67 974
Programming and encoding the vehicle control units 1 FRU
was performed in conjunction with another campaign
or repair (the vehicle is already at the specified
Target integration level or higher, no repair is
necessary)
Or:
#2
Or:
The vehicle arrives at your center and this Quality Measures Action shows open (No other Main
work will be performed/claimed during this workshop visit):
Work Pkg
Labor Operation
Description (Main work)
Labor Allowance
#3
00 67 357
Programming and encoding the vehicle control
units to the I-Level of S18A-19-07-553 or higher
(includes connecting an approved battery
charger/power supply and performing a vehicle
test)
Refer to AIR
00 67 358
Programming and encoding the vehicle control
units was performed in conjunction with another
campaign or repair (the vehicle is already at the
specified Target integration level or higher, no
repair is necessary)
1 FRU
Or:
#4
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced
one time.
Claim Repair Comments
Unless additional related/in conjunction work was required (not addressed and/or included in one of the
options provided above), then only reference the SIB number and the work package (Pkg) number
performed in the RO technician notes and in the claim comments (For example: B65 19 19 WP 1), unless
otherwise required by State law.
Quality Measures Action - Customer Satisfaction Support (For Vehicle Owners)
Copyright ©2019 BMW
of North America, Inc.
2/3
10/1/2019
65 19 19_SERVICE ACTION: SOFTWARE QUALITY UPDATE
BMW strives to provide the Ultimate Service Experience to complement the Ultimate Driving Machine. Your
efforts are sometimes challenged by situations that are beyond your center’s control. Accordingly, we fully
understand that some of your customers will need to return to your center to have the Quality Measures
Action procedure performed.
When eligible vehicles arrive at your center for this repair, please review the Warranty Vehicle Inquiry Repair
History (Claims) section for each vehicle first. The amount of non-maintenance prior vehicle repair and claim
activity should be considered as one of the determining factors for your Customer Satisfaction Support
process.
Eligible Centers and Vehicles for the BMW Empower Program
For the customer of eligible vehicle at these centers, we ask that you Wow them by using the BMW
EMPOWER program during the first 3 years/36,000 miles under DC 85 80 01 02 EP as noted above,
see SI B01 08 19 for the terms and conditions.
Non-Eligible BMW Empower Program Centers and Vehicles Beyond 3/36
After review with your Area team, please extend the eligible items (sublet/part numbers as
applicable) described and available under the guidelines of the BMW Empower Program to the
customer under DC 85 99 00 05 XX as noted above.
Note: Aftersales Area Manager (AAM) Field Authorization (FAS) is required for this Non-Repair
Regional Goodwill.
The repair order and the claim comments must reference that the Quality Measures Action was performed
and what type of Non-Repair Related Goodwill was provided to the customer.
XX = Insert the ER, CR, SR or WR vendor code that applies to your center’s reginal location.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software i-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module-related repair work under the defect code listed in this
bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section.
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim this control module-related repair work using the
applicable defect code and labor operations (including diagnosis) in AIR.
Attachments:
X5 Customer mail
X7 Customer mail
Release Notes
Supporting Materials
picture_as_pdf Release Notes.pdf
picture_as_pdf Customer email.pdf
Copyright ©2019 BMW of North America, Inc.
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Attachment to
B65 19 19
September 2019
Attachment to B65 19 19
BMW
Information
Release Notes
Information about this version
Summary
•
•
•
•
•
•
•
BMW Intelligent Personal Assistant (new function)
Active Cruise Control with Stop&Go function (enhancements)
Lane Departure Warning with Steering intervention (enhancements)
Parking Assistant (enhancements)
Function updates and quality enhancements
Updating the on-board owner`s manual in the vehicle
Special information about this update
Page | 1
September 2019
BMW
Information
Release Notes
BMW Intelligent Personal Assistant (new function)
The BMW Intelligent Personal Assistant is your on-board personal assistant. Start by
activating the assistant with the command “Hey BMW.” You can also name it yourself by
simply saying “Hey BMW, change the activation word.”
•
•
This on-board BMW expert can explain the many functions of your car, knows the
status of your vehicle, and can adjust numerous settings. Try “Hey BMW, I’m cold.”
With Connected Command, other passengers in the vehicle can control
entertainment, navigation, and climate functions using the BMW Connected app
from their mobile phone (with your authorization).
Please note that you only have full access to all the BMW Intelligent Personal Assistant
functions after the first journey.
Page | 2
BMW
Information
Release Notes
Active Cruise Control with Stop&Go function (enhancements)
This cruise system enables you to keep a proper distance from the vehicle in front by
constantly monitoring and adapting to its speed. These enhancements allow for more
dynamic acceleration of your vehicle after stopping.
Page | 3
BMW
Information
Release Notes
Lane Departure Warning with Steering intervention (enhancements)
This function prevents unintentional lane departure by providing steering intervention. This
improved version provides a higher level of comfort.
Page | 4
BMW
Information
Release Notes
Parking Assistant (enhancements)
For more comfortable use of Automatic Parking, most of the acoustic tones of the PDC (Park
Distance Control) have been suppressed during automatic parking maneuvers. Only a
continuous tone will sound when the vehicle is very close to an object. PDC tones remain
unchanged when parking manually.
Validity of the Software Upgrade and release notes
You will only be able to use the new functions and enhancements provided by this upgrade
if your vehicle is equipped with the appropriate features. You can obtain information
regarding the options of your particular vehicle by consulting the on-board owner`s manual
in iDrive or by contacting your BMW Service Center or the BMW of North America Customer
Relations.
Page | 5
BMW
Information
Release Notes
Function updates and quality enhancements
This Software Upgrade updates existing functions to meet the latest state-of-the-art
technological standards and includes quality enhancements.
Updating the on-board owner`s manual in the vehicle
With this Software Upgrade, the on-board operating instructions in the vehicle are
updated to include up-to-date information.
Page | 6
BMW
Information
Release Notes
Special information about this upgrade
•
•
•
In some cases, you may need to re-activate Apple CarPlay. The checkbox can be
found under “Mobile Devices” in the “Settings” submenu.
Some settings may be reset to default after the upgrade (for example, interior lighting)
and may need to be re-activated.
Remote Engine Start could be deactivated after the update. Please activate Remote
Engine Start after the installation. The function is located under "Climate Functions"
in the "Settings" submenu.
Page | 7
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TSB/Document ID: B651919
Replacement Service Bulletin Number:
MFR Communication Date: 2019-09-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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